Chris Wilkinson Email & Phone Number

Huntsville, Al, Us

San Ramon, California, Us

Managed 35 clients with an average of 50 users or greater that generated approximately $375,000 in monthly recurring revenue Ensured NIST CSF and SOC 2 compliance for all managed partnersSourced and closed over $90,000 in project-based revenue within my first 6 monthsMaintained 100% Client Retention Rate throughout my tenureDirectly responsible for the Uptime, Stability, and Security of each managed client’s environmentAnalyzed profitability of all clients and worked to shed clients not meeting profitability targetsManaged multiple concurrent ongoing IT infrastructure and IT Security Projects

Philadelphia, Pa, Us

Sourced and closed over $55,000 in Sales within the first yearSupported up to 45 Non-Profit clients concurrently with approximately $350,000 in annual revenue Acted as a PM for a myriad of projects including; Intune Implementations, Sever Decommissions, Azure VM implementations, Network installations, VOIP Setups, MFA & SSO, and SharePointAssisted Board Members with budgeting & forecasting yearly IT budgetsSecured multiple clients that were ready to terminate service and exceeded greater than 95% Customer Retention Goal

New York, Ny, Us

Managed 30 technical resources covering the gambit from ensuring process compliance to performance reviewsAuthored and edited over 500 Knowledge Base Articles focusing on accuracy and ease of useTechnical SME for all Tier II inbound & VIP escalations Integral member of the Critical Incident Response Team responsible for service restoration and continuous process improvements Developed and facilitated multiple training classes covering hardware updates, domain migration, Windows 10 updates, networking and Outlook troubleshooting

New York, Ny, Us

Managed up to 7 on-site technicians performing server, desktop, printer hardware refreshes dailyPerformed remote software repair using virtualization, active directory, and scriptingActed as a single point of contact to end users for providing hardware & software support Responsible for NIST Standard hard drive destruction containing highly sensitive financial data

Columbus, Ohio, Us

Spearheaded efforts to successfully transfer human resource data to a cloud based HRIS system with in a condensed timeline Daily use of an enterprise mainframe database to facilitate delivery operations between customers & associates Created and implemented operations process improvements designed to ensure accurate shipping documentation and reduce rework Functioned as the HR Manager for all 2nd shift employees

Personally founded business specializing in computer hardware & software repairsAssembled custom computers that aligned with specific customer needs Performed repairs on a multitude of devices including Windows and Macintosh based systemsConstructed an incremental payment plan to broaden customer base

Fairfield, Oh, Us

Created and executed automated software test plans designed to uncover defectsImplemented process improvements to increase defects found during testing cyclesDesigned and operationalized process improvements to reduce testing cyclesCollaboratively developed training documentation to expedite onboarding of new users

Columbus, Ohio, Us

Created an HR Scorecard which outlined The HR departments goals and how those goals will be measured Scheduled and participated in individual management meetings designed to improve manager performance Arranged stay interviews for the organization as well as preparing a toolkit for successors

Actively maintained a database containing employee passwords and other personal information Preformed all IT support duties that arose including; hardware repair and upgrades, password resets, software updates, virus removal, and system optimization Managed multiple, individualized Excel training sessions designed to assist employees in implementing automation of daily operationsDelivered executive weekly reports highlighting changes in company purchasing database

Cincinnati, Ohio, Us

Irvine, Ca, Us

Personally responsible for over $20,000 in sales within a 4 month periodDirectly sourced all customers from door to door marketing & cold callsRecruited & hired painters using both traditional and reverse interview methods Organized a budget that was tailored to fit each customers specific needs