Christina Williams Email & Phone Number

Las Vegas, Nevada, United States

- Own and manage relationships of key accounts within the Las Vegas portfolio of properties.- Support a team of full-time independent contractors.- Coordinate team schedules and leverage critical tasks to high performers.- Evaluate properties and homes condition, ensuring inventory meets Landing standards.- Oversee client reservations from beginning to end as a key point of contact to ensure 100% client satisfaction.- Monitor and resolve client support tickets through all communication channels.- Evaluate market performance against key performance indicators including Net Promoter Score, Customer Satisfaction Survey, Cleaning Quality, and Market Growth.- Build weekly market performance reports and present them to Field Operations leaders.

Los Angeles, California, United States

Assistant manager for a national property management company with direct oversight of 300+ residential units. Assisted in the development and implementation of programs to maximize revenue, improve customer service, and manage onsite personnel. - Implemented efficient sales strategies to achieve 5% positive rent change in a fiscal year through pricing analytics, analyzing competition variables, and negotiation of renewal rates.- Recovered 6% physical occupancy in a fiscal year by streamlining the process and procedures of the affordable housing program by managing waitlist audit, improving response times, and simplifying case management.- Aligned sales and facilities team to increase community’s Net Promoter Scores by facilitating bi-weekly property audits, performance coaching, and collaboration of tier 3 supervisors to own priority concerns in focus areas.- Appointed as the portfolio’s team trainer 2019-2021 for exemplifying exceptional property and operational knowledge.

Los Angeles, Ca

Served as a key change agent and performance driver in the coordination of operational processes and sales strategy for this store location, generating $100M and a 300+ member team. Directed all facets of store operations including scheduling, budget management, and regulatory compliance.- Achieved 99% YTD Guest Experience score for Softline categories, Ranked top 10 in the company.- Key contributor in the store’s earning of the “Golden Contribution Award” in 2014-2016, achieved by just 10% of stores for exceeding annual sales, monthly payroll expectations, and improvement in controllable profit.- District team trainer 2013-2017 for new Executive Team Leaders.- Acknowledged as a Top Performer for serving a key role in the increase in profitability from $87M to $100M within the fiscal year.- Managed team to accomplish overall sales increase of the Softline departments by 23% in a fiscal year.