Chris Wolfe Email & Phone Number

Scheduling, Vendor Management, and eSign Production• Work closely with trade vendors on a day-to-day basis to drive costs, control for serviceexcellence and mitigate risk across the organization.• Oversee and implement program for the efficient scheduling of notary signings.• Assist in the development of the vendor management policy, program and procedures• Create criteria for and facilitate vendor selection and contract negotiation processes, includingoverseeing opportunities to negotiate lower fees.• Establish vendor cost controls to reduce vendor billing errors• Assist Review vendor performance statistics and management reports.• Manage electronic signature production for company initiatives• Create procedures for and oversee complete process for new vendor setup• Address exception trends in any measurable SLAs as identified• Address client /vendor issues as identified

Pittsburgh, Pennsylvania, United States

Established and led the Business Process Management Group that was responsible for Client Onboarding and Management, Vendor Management, Project Management, Reporting, and Business Analysis.Client Onboarding: Responsible for the successful production launch of all new clients and products.• Analyzed performance and pricing data to identify areas of profitability and provide strategic direction for Radian product offerings. • Standardized onboarding processes and introduced a sales toolkit to decrease onboarding lead time, improve communication, and ensure a successful release to production.Project Management: Oversaw all division technology projects from design through delivery.• RPA: Deployed 30+ bots to eliminate repetitive manual functions saving over $50k/month.• Coordinated process outsourcing in several workflow areas that drastically improved SLA, decreased errors, reduced staffing costs, and allowed for rapid volume changes.• SharePoint: Created and administrated a title division site for all reporting, vendor and client info, best practices, and inter-division news to enable staff access to critical information. Vendor Management: Built and maintained provider relationships to optimize performance, control costs, and mitigate risk.• Onboarded dozens of new vendors to leverage competitive pricing and performance. The expanded vendor panel resulted in a per-file cost reduction of 30%; saving approx. $200K/month.• Established vendor cost controls to reduce vendor billing errors resulting $10k+ per month savings.Reporting: Worked closely with stakeholders to design, release, and maintain all business reports.

Pittsburgh, Pennsylvania, United States

Directed four groups encompassing Refinance Title, Home Equity, Vendor Operations, and Special Projects with operational oversight of 100+ staff in multiple office locations, including remote and offshore teams.• Achieved rapid expansion of title operations during the company’s repositioning from a regional to a national provider by implementing technology solutions, standardized workflows, skill-based order assignment, and “assembly line” processes. • Launched and managed two new top 5 mortgage lenders, meeting client SLA, and earning additional order allocation. Title volume and revenue expanded tenfold from 2019 through 2021.• Responsible for strategic planning, P&L management, financial analysis, staffing models, product and technology launches, client pricing, client relationships, SLA management, vendor management, workflow optimization, and employee development.

Pittsburgh, Pennsylvania

• Coordinated the implementation of ResWare for order fulfillment and transition from prior system.• Successfully proposed and executed dozens of special projects ranging from $100k to $2.8M revenue with margins between 25% to 50%, for Freddie Mac Secondary Market and Single-Family Rental (SFR), with accelerated time frames, unique requirements, and highly competitive bids. • Automated Decision Engine: Coordinated the Flueid technology integration and production release to significantly reduce TAT, lower cost and minimize underwriting risk.

Moon Township, Pa

Responsible for maintaining and growing title and escrow clients through sales activities, project management, workflow optimization, technology projects, and SLA management.• Project manager to onboard and launch $5M to $8M annual revenue Home Equity Signing Service business channel.• Partnered with Sales Representatives on client engagements as the technical subject matter expert for system integrations, product specifications, workflow solutions, and client launches.

Moon Township, Pa

Managed three client service groups handling title and escrow services for a diverse client portfolio including 15 of the top 50 mortgage lenders with monthly revenue of $1.5M to $2M revenue. Continuously assigned new clients due to success in implementing new workflows, while maintaining excellent client service.• Consistently achieved increased client order allocation due to outstanding performance in meeting client SLAs. Allocation in 2016 increased from 50 per day to 90, and in 2017 received 120 per day.• Established new client onboarding protocol allowing swift, successful launch to production.• Improved oversight to reduce operational losses by 15% year over year.

Moon Township, Pa

Led a client service group responsible for title and escrow services of refinance transactions for several mid-tier growth lenders and banks with retail branches including 3 top 20 mortgage lenders.

Moon Township, Pa

Managed the relationship with two of the company’s premier clients, employing tactical and strategic initiatives to meet their title and closing service requirements.• Spearheaded project management for client-impacting activities including new product launches, integrations, pricing, and contract reviews.• Directed monthly and weekly oversight meetings with clients to ensure reporting, performance concerns, initiatives, and follow-up tasks were completed and delivered.

Bachelor Of Arts - Ba, Architectural Studies

Certificate, Civil & Environmental Engineering,