Chris Wolfe Email & Phone Number

• Scheduling, Vendor Management, and eSign Production
• Work closely with trade vendors on a day-to-day basis to drive costs, control for serviceexcellence and mitigate risk across the organization.
• Oversee and implement program for the efficient scheduling of notary signings.
• Assist in the development of the vendor management policy, program and procedures
• Create criteria for and facilitate vendor selection and contract negotiation processes, includingoverseeing opportunities to negotiate lower fees.
• Establish vendor cost controls to reduce vendor billing errors

Pittsburgh, Pennsylvania, United States

• Established and led the Business Process Management Group that was responsible for Client Onboarding and Management, Vendor Management, Project Management, Reporting, and Business Analysis.Client Onboarding.
• Analyzed performance and pricing data to identify areas of profitability and provide strategic direction for Radian product offerings.
• Standardized onboarding processes and introduced a sales toolkit to decrease onboarding lead time, improve communication, and ensure a successful release to production.Project Management: Oversaw all division.
• RPA: Deployed 30+ bots to eliminate repetitive manual functions saving over $50k/month.
• Coordinated process outsourcing in several workflow areas that drastically improved SLA, decreased errors, reduced staffing costs, and allowed for rapid volume changes.
• SharePoint: Created and administrated a title division site for all reporting, vendor and client info, best practices, and inter-division news to enable staff access to critical information. Vendor Management: Built.

Pittsburgh, Pennsylvania, United States

• Directed four groups encompassing Refinance Title, Home Equity, Vendor Operations, and Special Projects with operational oversight of 100+ staff in multiple office locations, including remote and offshore teams.
• Achieved rapid expansion of title operations during the company’s repositioning from a regional to a national provider by implementing technology solutions, standardized workflows, skill-based order assignment, and.
• Launched and managed two new top 5 mortgage lenders, meeting client SLA, and earning additional order allocation. Title volume and revenue expanded tenfold from 2019 through 2021.
• Responsible for strategic planning, P&L management, financial analysis, staffing models, product and technology launches, client pricing, client relationships, SLA management, vendor management, workflow optimization.

Pittsburgh, Pennsylvania

• Coordinated the implementation of ResWare for order fulfillment and transition from prior system.
• Successfully proposed and executed dozens of special projects ranging from $100k to $2.8M revenue with margins between 25% to 50%, for Freddie Mac Secondary Market and Single-Family Rental (SFR), with accelerated time.
• Automated Decision Engine: Coordinated the Flueid technology integration and production release to significantly reduce TAT, lower cost and minimize underwriting risk.

Moon Township, PA

• Responsible for maintaining and growing title and escrow clients through sales activities, project management, workflow optimization, technology projects, and SLA management.
• Project manager to onboard and launch $5M to $8M annual revenue Home Equity Signing Service business channel.
• Partnered with Sales Representatives on client engagements as the technical subject matter expert for system integrations, product specifications, workflow solutions, and client launches.

Moon Township, PA

• Managed three client service groups handling title and escrow services for a diverse client portfolio including 15 of the top 50 mortgage lenders with monthly revenue of $1.5M to $2M revenue. Continuously assigned new.
• Consistently achieved increased client order allocation due to outstanding performance in meeting client SLAs. Allocation in 2016 increased from 50 per day to 90, and in 2017 received 120 per day.
• Established new client onboarding protocol allowing swift, successful launch to production.
• Improved oversight to reduce operational losses by 15% year over year.

Moon Township, PA

Led a client service group responsible for title and escrow services of refinance transactions for several mid-tier growth lenders and banks with retail branches including 3 top 20 mortgage lenders.

Moon Township, PA

• Managed the relationship with two of the company’s premier clients, employing tactical and strategic initiatives to meet their title and closing service requirements.
• Spearheaded project management for client-impacting activities including new product launches, integrations, pricing, and contract reviews.
• Directed monthly and weekly oversight meetings with clients to ensure reporting, performance concerns, initiatives, and follow-up tasks were completed and delivered.

Bachelor Of Arts - Ba, Architectural Studies

Certificate, Civil & Environmental Engineering,