Inspect and monitor the facility throughout the day.Lead, direct and motivate the operational team to ensure a quality service delivery.Provide information, instruction, induction and training to operational staff to ensure they fulfil their roles in an efficient and safe manner.Control and manage events such as accidents and emergencies.Maintain a high profile throughout the facility and respond positively to customer needs, expectations and comments.Undertake cash and transaction reconciliation.Undertake disciplinary and grievance investigations.

I was employed as an Recreation Assistant and worked primarily as a lifeguard. I was usually stationed at the 25m pool, teaching pool or leisure pool. The safety and welfare of the members of the public were my responsibility.

A training role, I learn specific Social Digital Media skills and will be able to apply these in the workplace to develop digital marketing communication and monitor results for the Company (and its Client as a service) in order to increase corporate visibility, Brand recognition, encourage engagement and linking and recommendation, and to promote services and product. As well I carry out basic office duties and work to build good relations to current customers and potential customers. Also track customer activity and monitor the website data for any trends.

This could involve anything from assisting customers with their enquiries and maintaining an uncluttered environment to replenishing stock and supporting colleagues.

Duties included assisting customers, till work, working in the stockroom, manning the collection counter.

I worked as part of the sales team with the intention to provide excellent customer service through: Providing and continuously developing my product knowledge. Understanding and demonstrating customer care and high levels of customer service both on the sales floor and till points. Replenishing stock and maintaining high standards of merchandising and housekeeping. Displayed good listening skills, identifed customer needs and responding to them quickly.