Chris Wright Email & Phone Number

Gaylord Texan Resort

Irving, Tx

Unique. Creative. Innovative. Service. Hospitality Partners provides innovative solutions to our hotel partners' technology needs and handles every aspect of event planning and production for hotel customers, all with the highest level of service. We have a robust collection of advanced technology, elaborate inventories of event-related resources, and a depth and wealth of media, technology and hospitality experience that is unique only to HPLLC. Whether you are a hotel partner striving to improve communication with guests through reader boards, the Internet, or technologies not yet imagined, or a meeting planner organizing a conference or event, our staff of creative, service-minded professionals are eager to create a personalized strategy to ultimately help you generate more business.Listen, understand, educate and partner - that's the HPLLC approach. Whatever your technology and event needs may be,call us, and then consider it done.

Provide core level support for product developmentProvide functional and system requirements for development Integral to the design and function of the front end systems to support customer serviceDevelop support models needed for call center implementation of productsDevelop all training and procedure communications for productsComplete all user acceptance and testing for products in developmentDevelop and maintain trial groups including participants and support for the participantsPartner in initiatives to increase customer satisfaction, first call resolution and sales, while reducing costs from increased handle time and inappropriate transfersImplement regular reporting to track progress against business case assumptions for new marketing initiativesAct as liaison to Marketing to ensure that the associated processes are functional for the field and for the customerSuccessfully launched over 20 programs for Sprint including Nextel Direct Connect on Sprint, Sprint Family Locator, Mobile to Home/Business, and BIM Active.

Awarded for personal design and implementation of employee training program.Received top accolades for consistently achieving high sales goals.Direct staff in providing technical support for customers of CDMA products and devicesEnsure delivery of quality service through meeting established service level and quality goals Pursue projects and activities necessary to facilitate an environment of continuous process improvement.Ensure team success through monitoring, and delivering feedback on the daily activity of technical support specialistsDevelop, implement and monitor marketing and sales campaigns that result in increased sales generation and increased up sell and cross sell initiativesProvide motivational and leadership examples to staff as it relates to job performance, self-management, work ethic and employee empowerment.Deliver metrics for specialists, quality, performance and productivity standards and measurements.Review internal team performance reports, explain variance to standards and recommend appropriate actions for correction to Manager.Deliver resources and processes that establish high work standards; and analyze team's performance.Implement strategies that improve service levels while maintaining a high level of employee morale.Prepare reports of business activityPrepare daily reports rating and ranking subordinates' performance.

United States

Submarines

Bachelor Of Applied Science (Basc), Comp Sciences

4.0