Chris Yaros Email & Phone Number

San Francisco, Ca, Us

San Francisco

San Francisco

As a member of the senior leadership team, built and scaled technology-driven operations for Schwab Charitable, which has been recognized as one of the largest and fastest-growing donor-advising fund providers and public charities in the US, overseeing well over $10B AUM.Assembled and led a talented team of directors, managers, and staff handling all aspects of 300,000+ transactions per year, from client engagement and onboarding to grant processing and compliance. Cultivated a risk-conscious business culture that was fun, productive, and engaged, as reflected in record-high Net Promoter Scores.Leveraged cutting-edge technology to create unparalleled efficiency and automation in the charitable services sector. Directed cross-functional teams in developing and rolling out all internal and client-facing digital account management platforms, a central CRM, web and mobile apps geared toward investors and advisers, state-of-the-art contact centers, and Salesforce and Marketo solutions to fill and monitor pipeline.Partnered with C-level stakeholders, board members, and Schwab executives to co-develop organizational strategies, including mapping out and executing large-scale restructurings, outsourcing, and multi-state team relocations across several years.

Led strategy, risk management, risk mitigation, auditing, compliance, reporting, and personnel management for a 75-person matrixed organization fielding over 1,000 transfer requests per day.Established an industry-leading standard of excellence in an extremely high-stakes, heavily regulated, and evolving work environment. Identified and groomed high-potential team members into lauded leaders within the organization.Orchestrated office mergers and relocations under tight deadlines with minimal attrition. Defined and implemented strategies for short-term contract hiring as well as long-range strategic recruiting and onboarding.Digitized operations in the context of a traditionally paper-centric, brick-and-mortar industry. Introduced web applications and document platforms that unified efforts across geographies and business units.

Propelled San Francisco team to top ranking in terms of processing volume, service quality, and customer satisfaction, earning numerous awards and promotions and fast-tracking into a management career.