Chris Zerfass Email & Phone Number

Lebanon, Pa, Us

Us

Bennett Toyota-Scion, Jaguar/Land Rover Allentown, Infiniti of Allentown, Infiniti of Wilkes-Barre. Vice-President/General Manager• Managed all aspects of the day-to-day operations of dealerships including new and pre-owned departments, F&I, Accounting and Service, Parts and Collision Center for five rooftops including Toyota-Scion, Jaguar-Land Rover and Infiniti brands.• Ranked among the leaders in the Central Atlantic Toyota region for Toyota Certified Pre-Owned volume.• Annual Sales Revenue of $170 Million• Collaborate with all department managers on a daily basis collectively working toward achieving department and dealership goals.• Extensive experience with a keen knowledge of analyzing and understanding dealership profit/loss financial statements.• Constant focus on achieving brand sales effectiveness while maximizing growth and productivity in fixed operations.• 2012 and 2013 Toyota Presidents Award Winner.

• Managed all dealership departments to ensure consistent profitability for 4 consecutive years.• Developed and implemented strategies to navigate challenges in the automotive industry.• Set departmental goals to exceed customer expectations and improve sales and service objectives.

Vice-President/General Manager/Partner• Managed and directed overall administration and dealership operations.• Re-engineered management methods which resulted in streamlined operations and increased sales.• Performed ongoing analysis to evaluate the efficiency, quality and productivity of dealership operations.• Consistently achieved Five-Star Award of Excellence.• Developed a F&I menu selling system to improve profit and maintain compliance.• Analyzed and controlled expenses in order to achieve company forecast.

General Sales Manager• Managed and coordinated all daily sales activities.• Developed sales campaigns in order to achieve company goals.• Coordinated advanced product and sales training daily to enhance customer experience.• Duties included: Desking and closing deals, appraising, hiring, training and inventory management.• Annual Five-Star Award of Excellence winner.

Honorable Discharge, Shipfitter

Studied Business Management, Business, Management, Marketing, And Related Support Services