Chris Howell, Mba Email & Phone Number

Kaiserslautern, Germany

Eglin Air Force Base, Florida, United States

Hurlburt Field, Florida, United States

Fort Worth, Texas, United States

Provided telephone and in-person PC support to over 2200 end users, troubleshooting, diagnosing, resolving, and documenting hardware, software, PC and network related technical issues. Create, respond too, escalate, and close tickets. Provide cellphone support through provision cellphones, resetting passcodes and remotely administering cellphone software through workspace one. Use Remedy software to create, track, and close all technical tickets, working closely with Tier II Technician to ensure any problems are resolved in timely manner.

Iraq

Patriot Excalibur (PEX) Database Administrator with 300 users, responsible for creating accounts, in-processing and out-processing, managing permissions, software updates and providing customer support. - Provided customer service through call center, visiting work centers and remote login to 300 workstations - Analyzed database 15 reports daily and identified trends made recommendations to management - Worked on Backup and Restore databases, database tuning and optimization, develop and document disaster recovery plan as per the company requirement - Relocated 35 Laptops and 10 printers to a new building, all desktops systems returned to normal operations in 48 hours; performed network system backups and restored monthly on 50 network workstations.

Naples

Installed, Configured MS SharePoint Server 2007. Created Web applications, SharePoint Sites with lists and libraries, as well as created library and list templates.- Created workflows, verified website content, dashboards, create surveys, and manage permissions.- Installed new Operating systems and upgraded RAM for 85 computer workstations in support of new - - Micro-soft Office and SharePoint system release, new systems installed successfully- Involved in all phases of SharePoint implementation including requirements gathering, design, development, testing, deployment, and training.- Wrote over 40 "how to" articles and placed them in a knowledge base for users can learn how to use the system and how to create sites, lists, libraries, wikis, blogs and MySites- Developed SharePoint website; 100% employee evaluation now reviewed & signed electronically--saved 60+ man hours per month

Dyess Afb, Texas

Managed training for 73 departments with 500 personnel. Managed 3,500 flying hour closed the annual Flying Hour Program with zero discrepancies. Input and processed 17,000 training tasks/1100 flights per year.- Collaborated with 7 outside base agencies, scheduled travel arrangements to train members at 300 users at 15 different training locations- Analyzed and Audited 25 weekly training reports for management weekly meeting slides; increased accuracy by 90%- Accelerated upgrade training record keeping by moving 350 training folders to Sharepoint website, weekly reports written in minutes. New Sharepoint site decreased report writing by 40%. - Assisted in troubleshooting all aspects of the Local Area Network (LAN) in running over 100 yards of cable to classrooms/offices; technical upgrade- Setup and installed 55 computers, setup all 73 email accounts and LAN user accounts and ensured Information Assurance Training was completed- Updated 440 SharePoint pages/30 portal pages and provided customer service to 150 users

Mildenhall Royal Air Base, Uk

Supervised control & accountability of 567 flight/jump record folders for seven diverse flying and jump units. Compiled and executed $3.5 million military pay account for 1200 aviators. Accountable for the Preparation and processing of 2000 aeronautical orders (AO). Led the in/out Processing of 300 aircrew members annually. - Trained over 500 personnel in Upgrade/On the Job training.- Spearheaded database recovery; identified & fixed critical database error and returned 2 flying squadron to normal operations within 36 hours- Implemented new 100% audit record system, reduced payroll errors by 30%, and passed 4 major headquarter inspections- Wrote Oracle database queries to extract and manipulate data from contract management database based on input from end users and Functional Experts

Master Of Business Administration - Mba, Business Administration And Management, General, 3.78

Associate Of Science (A.S.), Aviation Resource Management

All Air Force training goes through the Community College in the Air Force.

Bachelor Of Science (Bs), Liberal Arts And Sciences/Liberal Studies