Christopher Bennett Email & Phone Number

Austin / Seattle

Tech Mahindra is a global consulting service and systems integrator that operates in over 90+ countries, delivering solutions with a unique blend of digital innovation and robust, industry-strong processes. With our promise to help our customers “scale at speed," we design future state solutions for industry leaders and offer innovative digital experiences that enable them to transform and scale at speed. Our aim is to enable enterprises, associates, and society to Rise for a more equal world, future readiness, and value creation.

As a Client Partner at Sutherland, a process transformation company, my focus was on helping companies improve their business practices, from transforming siloed functions to end-to-end efficiency and customer experience gains. In collaboration with my colleagues, I designed exceptional customer experiences for the digital age by deconstructing our clients' business processes, rethinking them, rebuilding them, and delivering them back smarter, more efficient, and more effective than before.In my role, I served as the single point of contact, responsible for driving these actions, as well as being a trusted adviser and consultant, helping our clients meet their strategic objectives. I managed a portfolio of more than 9 large clients within our technology vertical and finance and account horizontal, delivering more than >70M in R&G across 8 geographies, utilizing more than 1800 employees and numerous digital platforms.Additionally, I was responsible for new business sales, with varying annual targets achieved by selling to new and existing business units and clients, using Sutherlands current set of technology and digital offerings as well as 3rd party offerings. Essentially, my function was to take on any necessary task to solve the clients' challenges, drive high NPS, and grow our base.

Austin, Texas Area

In my previous role, I oversaw the global customer order management function for a major technology provider's supply chain, which included supporting government-based work. With a team of 1200+ employees across 10 sites and 7 geographies, we implemented operational improvements and utilized Robotic Process Automation (RPA) and other transformation practices to deliver exceptional customer service. By centralizing and standardizing support, we achieved client satisfaction and flawless service delivery, resulting in a remarkable increase of service levels by 33%. Additionally, we optimized our processes and implemented RPA solutions, which led to consolidation from 10 sites to 6, and reduced our workforce from 1200FTE to 500FTE. Despite the increase in order volumes year on year, we maintained quality scores of at least 99.5%.

Rochester, New York Area

Tasked with the strategic development of integrated solutions for new and existing clients, focusing on Contact Center Outsourcing and leveraging the extensive range of Sutherland capabilities and engaging with various business stakeholders. Responsible for: Primary client point of contact, financial analysis, pricing, proposals, governance and contract creation and negotiations. Identification and qualification of new business opportunities.

Austin, Texas Area | Manila, Philippines

As a director, I managed domestic and international LOBs generating $15M+ in annual revenue. Oversaw Service Delivery and Client Services for Retail and High-Tech clients, led project teams across regions, and handled new business development, including RFP responses and work migration to cost-effective labor markets without performance gaps.• As a Registered Coordinator of the COPC certification team, I actively contributed to the development of project implementation and change management procedures. These efforts culminated in the successful attainment of COPC 2.1 certification.• Partnered with Facilities management and C-LVL to establish a new center in a low cost labor market.• Led a Six Sigma process improvement team, reducing contact center errors for a retail tool manufacturer from 8% monthly to less than 2%.

Ft. Lauderdale, Florida

In this role, I oversaw the client relationship and operational performance of a significant retention program for a major financial client. I earned a promotion from Account Manager to Senior Operations Manager in just eight months following my hire.

Texas | Philippines

Led operational management of inbound technical support and customer service contact center.• Successfully set up a new support location in Manila, Philippines for a hi-tech client.

Post Graduate Program In Artificial Intelligence For Leaders, Artificial Intelligence, Machine Learning, 3.94

Large Account Management Process

Copc - Registered Coordinator

High Performance Management Techniques (Hpmt), High Performance Management Techniques (Hpmt)

Master Of Arts - Ma, Sociology (Not Completed)

Bachelor Of Arts - Ba, Sociology/Psychology