Business process transformation specialist who utilizes technology, process re-engineering and design thinking to drive effective outcomes across supplier relationship management, sourcing, contracts, procurement, and more. Hands-on and solutions-focused, recognized for cross-divisional business engagement, global contact center management, finance & accounting, and shared services, with experience as a COPC registered coordinator and Six Sigma project management.Skills: Process Improvement ∙ Customer Experience Standard (COPC) Certified ∙ Vendor Management ∙ Workforce Analytics ∙ Strategy ∙ B2B/B2C Sales ∙ SaaS ∙ Global Delivery ∙ Operational Effectiveness ∙ Client Profitability Analysis ∙ CX Journey ∙ Net Promoter Scores (NPS) ∙ Financial Analysis including, Days Sales Outstanding (DSO) Analysis, Account to Collections (A2C) optimization ∙ Call Centers ∙ BPO ∙ CRM Software ∙ Salesforce ∙ MS Office Suite ∙ Omni Channel Solutions ∙ IVR ∙ Six Sigma ∙ Vendor Management ∙ AI/ML ∙ Chatbot & Robotic Process Automation (RPA) Technologies ∙ NLP ∙ UL Solution Certification Experience