Christopher S. Email & Phone Number

Marcus Hook, Pa, Us

Marcus Hook, Pa, Us

Irving, Texas, Us

Managing the processes of training, testing, and optimizing our Cognitive Agent’s (CA) NLU, including creating, curating, and analyzing data sets and training machine learning models in the CA’s platform. Help architect sustainable and scalable NLU solutions in the CA platform, both templates and custom-built, that drive accurate intent recognition and entity extraction. Advocating a best practice approach for selecting, designing, and implementing CA use cases with the goal of achieving high quality language understanding

Irving, Texas, Us

Primarily responsible for continuous improvement of Tier 1 HR delivery for McKesson’s employees. A key responsibility of this role over the next year is the implementation of a chatbot (Amelia) for HR Tier 1. I am responsible for day to day ownership of the Core HR transactions and data elements in our HR System (Workday). Managing and participating in continuous improvement of Tier 1 while creating a tier 0 function. Partner with other tech teams to create a better user experience for the McKesson employee community.

Cupertino, California, Us

Build strong relationships with customers to instill their trust in Apple and its products. Uncover customer needs to built a tech solution to improve their life. Perform duties ranging from sales, inventory management, customer support, tech support and set up, and welcoming customers. Learn and stay involved in some of the latest and greatest technology Apple has to offer.

Brentford, Middlesex, Gb

Worked with GPO's and stakeholders to gather requirements for Virtual Agent builds. Acted as a SME for virtual agent conversations consultations. Participated in all phases of development and testing up to Go-Live. Coordinated with the ServiceNow team in knowledge sharing and learnings for areas of improvement for future builds. Constructed a road map for end to end virtual agent build and knowledge management.

Brentford, Middlesex, Gb

Accountable for driving the regional HR virtual chat optimization strategy. Manage global stakeholders on the current state of the virtual chat agent. Responsible for the development, review and testing of Bot content, leveraging both analytical and recently acquired IBM Watson skills. Create optimization strategy to maintain the lifecycle of HR virtual chat agent using IBM Watson and Remedy systems. With new releases of information, set up user acceptance testing session to test and review the product before final release to the rest of the GSK community. Provide tech support and root cause investigation for HR managed systems

Brentford, Middlesex, Gb

Responsible for providing end-to-end ownership & ensure resolution in a wide range of employee and manager inquiries and requests that come into the Tier 1 team. Primarily focus on complex cases and many will require the HR Customer Support Consultant I working with other members of the Tier 1 group or other HR Operations partners to reach resolution.

Philadelphia, Pa, Us

Manage call center specialists by providing training and in-serviceing. Monitor calls and provide quality assurance checks. Served as the initial point of contact for internal/ external physicians, departments, and patients. Handles requests through various channels such as phone, fax, email and Internet. Manages calls from patients and physicians for physician and to schedule consultations with TUHS specialists and services. Provided documentation to patients and referring physicians about requested physician referral and/ or appointments. Trained new employees on department policies and procedures. Developed new procedure for acquired physician answering services.

Kutztown, Pa, Us

Monitor and manage the daily function of the Student Union Building; assist students, faculty, and visitors as needed; process ticket sales for campus events, use of multiple line phones, and customer assistance. Train and mentor new employees and schedule shifts.