Began as Service Coordinator and promoted to Service Writer in January 2018As a Service Coordinator, responsibilities included the following:• Scheduling technicians on service calls• Quoting customers on recommended repairs• Pre-scheduling of preventative maintenance plans• Assisted with ordering required partsAs a Service Writer, responsibilities include the following:• Quote customers on recommended repairs• Upon quote approval, process resulting job through complete lifecycle, including ordering parts, scheduling service and invoicing the customer• Communicate with new and existing customers and assist accordingly• Source, quote and order parts for a team of service technicians and company vendors

• Branch Coordinator responsible for maintaining the office in areas such as accounting, customer services, and record keeping• Provide operational support to sales and service divisions in North Carolina, South Carolina, Maryland and Delaware• Initiate new customer setup by obtaining credit applications and appropriate financial information• Maintain office expenses and reconcile accounts payable/receivable• Respond to all client/vendor questions concerning billing and accounts receivable. • Schedule incoming service calls• Research, price, quote and order parts needed to complete repairs• Invoice all completed billable and warranty repairs• Enter all inventory transactions, including new parts descriptions, corrections and adjustments. As variances are detected, probe to determine the source of the variance and adjust as needed.• Follow up with customers who have not submitted payment for services

• Lead Dispatcher in the North Dallas branch of one of the largest equipment distributors in North America• Provided logistical support through company GPS system for more than 30 technicians to ensure the timely repair of clients equipment• Communicated the needs of all parties, including clients, sales agents, service technicians, office manager, etc., to effectively provide support through efficient problem solving and mediation.• Researched and assisted technicians with equipment service history to expedite repairs and provide warranty status• Input all data for work completed on equipment to assist billing coordinator• Conducted Training sessions for forklift operators and trainers to satisfy OSHA requirements

• Promoted from wait staff/bartender to Manager within one year• Managed the recruiting, hiring, scheduling and termination processes• Controlled daily inventory for all alcohol purchases and sales• Booked banquet space for meetings and special events• Accounted for all cash and credit sales to ensure accurate bookkeeping and deposits • Established and maintained strong customer relations, while handling all customer concerns with courtesy and timeliness

• Assisted carpenters with additions and renovations of residential homes• Performed detail oriented work as well as physically demanding manual labor