Christopher Polk Email & Phone Number

Orlando, Fl, Us

Orlando, Fl, Us

Orlando, Florida, Us

Duties include managing and maintaining Red Lobster's infrastructure. Planning, designing, and implementing business solutions.The main points of focus include identity management, cloud technology, restaurant infrastructure, device management, exchange administration, MS Teams, automation, autopilot, and Jamf.Operation tool sets include Azure, M365, ADFS, Intune Autopilot, SCCM, JAMS, JAMF, PowerShell, MIM, and MSSQL.

Orlando, Florida, Us

Duties include managing and maintaining Red Lobster's infrastructure. Planning, designing, and implementing business solutions.The main points of focus include identity management, cloud technology, restaurant infrastructure, device management, exchange administration, MS Teams, automation, autopilot, and Jamf.Operation tool sets include Azure, M365, ADFS, Intune Autopilot, SCCM, JAMS, JAMF, PowerShell, MIM, and MSSQL.

Orlando, Florida, Us

I'm responsible for all PCI compliant hardware and software management for 300 plus restaurant support center employees including our field employees. JAMF MDM admin for iPad and Mac devices. Requirement 1.1.1 - Document, test, and submit change management tickets for network connections. Requirement 2.2.5 - During desktop and laptop configuration I remove all unnecessary functionality such as admin rights, access to the registry, etc.Requirement 2.3 - All imaged devices have an administrator account to allow installs of OS versions and licensed software. Users do not have access to the full suite of applications in our Software Center.Requirement 5.1 & 5.1.1 - Verified the installation of CrowdStrike anti-virus software and updates. Requirements 5.2 & 5.3 - When connected to a user’s device I verify CrowdStrike and NetSkope are enabled, running correctly, and on the latest version documented.Requirement 6.2 - Run Windows Update patches and other software like Global Protect VPN patches/updates.Requirements 6.4.5; 6.4.5.1 - 6.4.5.4 - Followed changed control procedures when making changes in JAMF MDM. Wrote impact and back-out procedures. Tested to verify that change will not adversely impact the security systems in place.Requirement 7.1.2 - 7.1.4 - Based on user’s job roles least privileged access is granted after the required documented approval is received with the use case.Requirement 8.1.2 - Work with the infrastructure team to add and delete AD roles for users based on their job requirements.Requirement 8.1.3 - Immediately disable user accounts once they have been terminated.Requirement 8.2 - Assist users with setting up MFA verification by text, phone call, or Microsoft Authentication app.

Orlando, Florida, Us

I was responsible for technical support of escalated tickets. Planned projects in support of Windows7 POS devices, Windows 10 POS devices, payment electronic devices, servers running on Windows Server 2013, SQL 2012 databases, and editing existing PowerShell scripts.Requirement 2.4 - Maintained inventory of Ingenico PED’s (Payment Enabled Devices) that are used in Red Lobster restaurants. Maintained a checklist of items that each user should have depending on the user’s role and department.

Orlando, Florida, Us

I answered, monitored, and prioritized Service Desk calls and resolved non-maintenance issues.• Resolved support tickets submitted by calls and emails.•Accurately determine when hardware service is required and place calls to service vendors describing the failure and the steps taken to determine the failure. Follow up with our restaurants and service vendors to ensure prompt service delivery• Demonstrate teamwork with Senior Specialists, the Support staff, and upper management.Communicate and follow through on any job or task assigned by second-level support staff in a timely and accurate manner. Keep management informed of important issues and follow proper escalation procedures.

Orlando, Fl, Us

The primary function of the Product Support Specialist is to provide support to golf courses on software and technology issues.• Telephone and email Support• Logged all issues in SalesForce CRM package to manage workflow for knowledge base.• Escalated issues to next-level support when appropriate.• Report bugs by investigating reported issues and documenting defects to bug tracking software• Utilize experiential learning to increase knowledge of both the industry and technology• Showed initiative by making product suggestions.

Atlanta, Us

Responsible for installing, imaging, and configuring computer hardware; troubleshooting and resolving hardware incidents.• Resolved hardware and software issues regarding printing, networking, file shares, etc.• Provided network troubleshooting (mainly Cisco). Customer infrastructure support (wiring and connectivity).• Installed, configure, tested, maintain, and monitored, end-user and network hardware.• Develop and maintain an inventory of all specialized software, computers, printers, scanners, and other peripheral equipment.

Chesterfield, Missouri, Us

My job involved but was not limited to: • Preparation of work stations, installation of software, printers, monitors, and hardware. • Setting up user accounts. • Configuration and management of local and network user accounts and document exceptions from standard user roles. • Distribution of land based and cellular phones, and train users in usage. • Work station configuration and restoration. • Responding to incoming user requests. • Documenting, tracking, and responding to user requests, along with troubleshooting problem research, and diagnosis until resolved. • Act as onsite assistance for hardware, software, and infrastructure issues. • Maintain an understanding and enforce Sarbanes-Oxiey requirements.

Eureka, Mo, Us

• Provided onsite support with setup and operation of computers and printers, installation of systems software; installation, configuration, and support of district approved software; inspect and troubleshoot problems with computers and peripherals, file servers, controllers, routers. • Continued support in areas of memory up grading, problem diagnosis and recommended repair.• Responsible for providing training on MS Office applications and any other district software that was used by the teachers, students or administration. • Respond to inquiries for solutions to problems using existing software packages as they are developed for school use. • Act as technology consultant to the school or department organization. • Work with the technical contact persons in their assigned schools or department and act as an interface with assigned sites and Office of Technology (OT). Assist with the training of the designated technical contract person. • Supports desktop operating systems, MAC OS, and Windows. • Complete Helpdesk duties that include supporting all technical requests from end-users and creation of district Work Order Tickets. • Provides updates, status and completion information to manager. • Reinstall defective or inadequate software packages. • Assists school personnel with recommended Network designs. • Provides Network technical support to school departments. • Writes and updates technical documentation that described Network functions at the user level.• Installs and configures Network devices at the user desktop and tests for functionality with software. • Provides training and support in the use of student application software. • Responsible for inventory and asset tracking of hardware in the schools.