Chris Roberts Email & Phone Number

Glenboig, GB

Perth, Perthshire, GB

• Budgeting setting, financial reporting, local management of financials and general business management activities associated with budget of Human Resources
• Project management of annual budget setting activity including managing Finance, Leadership and business expectations on budgets and associated Corporate recharges
• Responsible for all organisational and people metrics reporting for HR Directors and their leadership teams
• Responsible for collection and reporting on Covid cases and isolations across the organisation, with regular reports delivered to Executive Committee teams directly
• Management of suite of regular HR reports delivered to a variety of stakeholders, ensuring fit for purpose and meets business needs
• Provision of executive level support on adhoc analysis supporting business cases, one-off cost activities

Perth, Perthshire, GB

• Budgeting setting, financial reporting, local management of financials and general business management activities associated with budget of c. £10m / 150 FTE
• Project management of annual budget setting activity including managing Finance, Leadership and business expectations on budgets and associated Corporate recharges
• Monthly presentation of SSE Plc overall Learning performance to Leadership Team, including efficiency of scheduling, trainer utilisation and course evaluation (NPS)
• Management of apprenticeship funding, controlling annual funding income of over £1m and the levy pot associated with all apprentices across SSE Plc
• Responsible for SSE Plc compliance to government funding rules on apprenticeships, subject to regular external audit (OFSTED / ESFA / SDS)
• Working with Corporate Affairs on executive level external reports such as the annual investor’s report, and sourcing information for bidding teams (e.g. SeaGreen Project)Key Achievements:

Gogarburn, GB

• Single point of contact for HR Directors and their leadership teams for all organisational and people metrics reporting covering c. 60% of overall bank employee population
• Presentation of Quarterly People Report (QPR) to HR Leadership Teams, measuring business success against key people and organisational metrics
• Leading follow-up action planning where performance against metrics adverse to targets
• Management of budgeting and regular financial reporting for HR Directors and their own teams > £30m & 150 FTEs
• Monthly reforecasting of HR function > £’000 m & ‘0,000 FTE and year end accounting
• HR budget process redesign and simplification, including interface with Finance systems

Gogarburn, GB

• Strategic oversight of HR MI reports delivered to business and HR stakeholders
• Resource planning of HR consultancy practice efficiently and within budgets, to include managing new work requests, development of talent and succession planning
• Management of budgeting and regular financial reporting for our team > £10m & 130 FTE
• Managing my own team against agreed objectives and dealing with individual issues
• More generalist HR work such as rewriting people impact assessment guidelines, and management of relationships with redundancy lettering team on behalf of the practiceKey Achievements:
• Personally led benefit tracking for Project Frontier, Ross McEwan’s first corporate restructure in RBS

Gogarburn, GB

• Managing delivery of reports to SLA’s and aligned to governance and quality standards
• Continuously review reporting suite to incorporate key measures of success against constantly evolving business strategies
• Develop tailored reporting to support new business projects such as acquisitions, disposals and large-scale corporate restructuring
• Balancing the needs of the business with central resource concerns, challenging stakeholders to accept more standardised solutions
• Managing my team against agreed objectives and dealing with individual issuesKey Achievements:
• Complete removal of resource-hungry legacy database reporting in favour of standardised reporting with positive feedback from all stakeholders

Reading, England, GB

• Delivery of a wide range of operational and people MI reporting to senior leadership for a multi-contact customer service centre >1,000 FTEs
• Presenting reports to senior management on performance against target, and future plan
• Work together with the business and other CoE departments to bring insights to MI reporting, forecasting forward to allow real-time decision making on resource planning
• Management of project work such as resource modelling for the launch of iPhone (the first one!) and analysis of required staffing patterns, FTE/headcount
• Managing my team against agreed objectives and dealing with individual issuesKey Achievements:
• Restructured the work within my team to create greater capacity to analyse centre performance, and successfully disposed of less value-add administrative tasks

Glasgow, Scotland, GB

• Delivery of a wide range of operational and people MI reporting to senior leadership within a multi-contact customer service centre >200 FTEs
• Determining staff headcount requirements and creating schedule patterns to match
• Recommending changes to shifts, increase/decrease to overall staff population, overtime and outsource spending where necessary
• Presentation of information for Board Report to include performance against targets, commentary/explanations and recommendations regards service metricsKey Achievements:
• Revolutionised team reporting techniques by introducing automated excel solutions
• Successfully led project on capacity planning for the opening of a new centre in Wales

• Responsible for the delivery of KPI’s to target by management of call volumes and agents, in a 600 FTE multi site environment
• Heavily pro-active role in MI reporting, to facilitate swift decision making by senior leadersKey Achievements:
• Proactively identifying issues affecting centre performance and making real time interventions to achieve targets