* Team Lead for Field Service Engineers* Department/Operational Management as part of team* Project Onboarding of new vendors and customers* Vendor Relationship Manager* Customer Success Manager for key customers* Mentoring of new engineers and new managers* Development of training and documentation

* Provide technical support for many vendors: Check Point, Palo Alto and Blue Coat but many others as required.* Hardware stock checking, testing and repairs* Provide hardware support on customer site, with full installation and backup/recovery.* On site customer consultancies as required* Troubleshoot complex issues around Networking and Security* Training and mentoring of new engineers

* Provided technical support for customer and in-house systems* Developed hardware/software interfaces to PBX systems to collect phone call records* Provided on site support for customers installing logging systems* Supported website, updating database with call records, tariffing information and telephony information* Built and provided management statistical reports

* Provided Second Line IT Support for clients of Siemens, chiefly Ulster Bank and Royal Bank of Scotland* Installation of new windows servers and decommissioning of old servers and networking equipment on sites all over Ireland. * Supported banks telecommunications network.* Weekend IT Support for installations and moves within offices, dealing with network, phones, PCs and server reconfiguring

* Provided support for Solaris, HP-UX, AIX and Linux* Assisted in rollout of Avaya VOIP application* Development and maintenance of remote monitoring scripts in Perl and shell script* Installing and upgrading software using CA Software Delivery

* Programming in COBOL/CSP and VisualAge