Brought in to implement the complete digital transformation of all ICT functions to adopt a customer-driven culture in service delivery. Utilising the Microsoft Enterprise Framework to maximum effect following best practice, implemented Microsoft 365, Endpoint and Defender solutions to standardise and raise security to the highest standard and are now recognised by Microsoft as a Security Superstar. Established an award-winning environment using the newly created Operations Team and the advantages of a fully public cloud solution. -Drive the transformation of the infrastructure and operations environment to move from an outsourced model to an insourced model supporting all users and infrastructure, creating a team of six team members. -Transformed the existing service desk function from two team members and a third-party provider to six team members -Executed a new service model to migrate 100+ legacy apps, 150+ databases, 70+ physical/virtual servers and related processes to a public cloud solution.-Implemented a complete ITSM solution exponentially increasing the team’s ability to deliver exception customer service. -Completely transformed the infrastructure to Azure to enable the removal of all physical server hardware from all offices and datacentre.-Project managed the four Office renovations and the implementation of 2 new offices utilising simplified infrastructure, moving to a fully wireless environment. -Negotiated vendors contracts to reduce OPEX spend and supply unparalleled service. -Reached the finals of the 2021 CIO Business Transformation through digital and ICT category.-Led the Operations Team to achieve Level Six HIMSS INFRAM standard by meeting international benchmarks and infrastructure goals, the second global organisation to receive the award.-Orchestrated the seamless transition to remote operations during pandemic via optimisation of laptops and migration to security-driven Microsoft tools.

Promoted to Acting CIO as cover to the current CIO who took extended leave to travel. This incorporated all functions of the role whilst continuing to perform my role as the Operations Manager.• Devised and completed a restructuring of the Service Desk Team to better align with company directives.• Continuing our excellence of our security environment implemented a full penetration test of Company systems.

Employed from the UK to come over to bolster the IT team, to support multiple organisations IT systems whilst consulting with the wider ICT team delivering stakeholder and vendor management.• Delivered ICT services to multiple clients as their primary ICT contact managing all aspects of their ICT environment from BAU to implementing strategic advances in their infrastructure.• Collaborated with external vendors and team members on multiple projects to improve client’s infrastructure.• Accomplished upgrade of client’s environments from outdated Windows operating systems to the latest available to standardise and simplify to reduce clients down time.• Managed the successful migration of a client from on premise Windows environment to Microsoft 365.• Completed successful office relocation for client so there was minimal down time out of hours and staff productivity was not affected• Ran pre-sales prospecting and drafting proposals to new and existing customers for.

Managed the ICT teams and infrastructure for Europe and South Africa, whilst consulting with the wider ICT team delivering stakeholder and vendor management.• Completed the relocation of the UK office to a new site whilst maintaining minimal downtime, migrating all infrastructure, and reducing the footprint of the legacy on premise datacentre from a 12-rack environment – 4-rack environment supporting over 1000 physical and virtual servers.• Delivered the dissolution of a previous company domain, migrating all systems to the current domain including SQL clusters, Exchange, SharePoint.• Collaborated with the senior ICT team to design and implement the upgrade of the on-premises Exchange solution to 2016.

Led the ICT department maintaining multiple, sites and business operations across London and Gloucestershire supporting 300+ users while controlling Opex/Capex budgets and supporting all hardware and software.• Improved the ICT function so major outages dropped from an average of 10 a month to 1.6 a month.• Identified a saving of 5% in the OPEX/CAPEX budget whilst the company increased in size, from 3-5 stores in London and 3 new production units at the farm site.• Directed various ICT projects to improve infrastructure including, a Domain upgrade from 2003 – 2012, the inception and implementation of a new secure backup solution.

Responsibilities- Provided ICT support to all users based in offices in the UK region and internationally.Achievements- Installed and configured a self-hosted alternative to Drop Box storage solution; and implemented WSUS.- Managed complete upgrade of floor plan to incorporate more office space and desks for users which included cabling infrastructure and power supply.

Responsibilities- Managed the IT Infrastructure for Twickenham Stadium and the offices consisting of 600+ users- Support, maintain and continually review existing infrastructure including but not limited toServers: hardware and operating systems; Core Server Roles: AD, DNS and DHCPServer Based Solutions: Exchange 2007, SQL 2005, Hyper-V, Lync 2010, SCCM- Administered the backup solutionAchievements- Implement and document new IT Solutions for the business, project managing them from inception to completion e.g. upgrade the domain to 2012, upgrade all users from XP to Windows 7, complete migration to Lync 2010 Phone system- Setup and supported ad hoc Infrastructure n for events at the stadium including concerts and tournaments- Administered the cluster Hyper-V environment - Liaise with 3rd party support providers to help support and implement infrastructure

• Managed two UK offices and one remote office in Dubai consisting of 110 users.• Project managed the installation of VMWare ESXi reducing physical hardware by 8 servers• Installed a new VOIP Cisco phone system• Supported all network infrastructure including: firewalls, servers, switches and telephony• Procurement of IT hardware, software and maintenance products & services• Responsible for hardware and software installation, maintenance and repair