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I help clients grow their business, operate efficiently, and improve customer interactions. I lead global digital transformations for Communication, Media, and Technology clients. With over 20 years of experience in Customer Experience and Human Capital Management software product development and professional services, I deliver innovative outcomes that grow businesses and customer loyalty.Working with C-Level customers, my teams design and implement sales and service experiences and platforms that energize strategic goals. I leverage my expertise in voice of the customer, communication, and revenue forecasting to build trusted partnerships. I am passionate about enabling and empowering my teams to deliver excellence and mission critical outcomes to our stakeholders.Great experiences build connections, strong connections create loyalty, and loyalty brings results.
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Chief Customer OfficerProvarPleasanton, Ca, Us -
PrincipalGreenfield Advisors Jan 2024 - PresentAt Greenfield Advisors we provide Business Strategy, Enterprise Go-To-Market, and Global Transformation leadership for Software and Services companies.
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Managing Director - High Tech PracticeSimplus 2020 - 2023Salt Lake City, Utah, UsChris led Simplus' Salesforce consulting practice sales pursuit and delivery for Communication, Media, and Technology clients. I collaborated closely with cross-functional customer and product teams, including go-to-market, pricing, training, and customer success to define develop strategic portfolio strategy, define global business processes, lead agile global implementations, and customer adoption.Simplus was acquired by Infosys in 2020, and Chris led the creation of Infosys' Vaccine Management solution for COVID vaccination. As the Lead Product Manager, Chris and the team met with State Health Boards to understand their vaccination deployment plans, designed and built the Vaccine Management solution - from registration, to appointment scheduling, to health record updates, to service management, to CDC analytics. -
Salesforce & Emerging Cloud LeaderDeloitte Consulting 2018 - 2020Worldwide, OoChris was responsible for Salesforce CX solution delivery and achieving the highest levels of customer satisfaction. Both Chris and his teams built trusted partnerships by understanding business value drivers, designed and delivered digital transformation solutions that propelled customers' businesses.The cornerstone was an 18-month project where we consolidated business processes and data sources into a streamlined solution for a leading public cloud provider, built on Salesforce Cloud. We designed capabilities which modernized the client’s go-to market activities and master data management, scaled their partner ecosystem, removed manual processes, and increased margins. -
Business Development & Delivery Director - Salesforce PracticeAccenture 2015 - 2017Dublin 2, IeChris was responsible for positioning the value of Accenture's cloud practice to its High Tech customers and assist with their cloud strategy and delivery of CRM and HR solutions, leveraging Salesforce and Workday.Chris developed strategies to take highly customized implementations of Salesforce, and make them scalable for changing businesses, by designing business processes to be consistent among the customer and partner service organizations. In order to gain alignment, Chris led Design Thinking workshops with leaders to crystalize needs and obtain value. We translated the design thinking outputs into user stories for the Salesforce solution build. Chris was often asked to turnaround underperforming projects that were missing key project milestones, identifying blockers, creating achievable project plans, and delivering. -
Vice President Of ConsultingApex It 2010 - 2015Cottage Grove, Mn, UsChris led a seasoned Sales Pursuit and Delivery team of Solution Architects, Functional and Technical Consultants uniquely experienced with implementing Cloud applications and designing CRM business processes.Apex provides strategic CRM & HR consulting, agile implementations, and application development for Sales Force Automation, Digital Marketing, and Customer Success customers, including successful Oracle Fusion CRM, Sales Cloud, Eloqua, RightNow, and Salesforce.com solutions. Apex is also the leader in building HR Shared Service Centers with PeopleSoft. -
Engagement ManagerWorkday 2009 - 2010Pleasanton, California, UsManaged a team of exceptional consultants to rapidly deploy Workday Human Resource and Financial business solutions. -
Product Management DirectorOracle 2006 - 2009Austin, Texas, UsChris was responsible for product management, product design, product marketing, industry analyst outreach, and customer advisory interaction for the PeopleSoft Customer Relationship Management Sales, Service, and ITSM products. Chris worked closely with customers to align PeopleSoft platform strategy with CRM features that would help customers achieve their service management objectives, such as increasing customer satisfaction, increasing call deflection with richer self-service tools, and automated multi-channel communications, such as social media integration for case management.Chris was a regular speaker and evangelist of products with industry analysts, and at customer conferences and web events, such as Oracle OpenWorld, PeopleSoft Connect, and the User Groups. -
Senior It DirectorPeoplesoft 2000 - 2005Managed an amazing IT organization of Product Managers, Application Developers, and Project Managers which enabled the business to grow revenue, bring efficiency to operations, and improve customer satisfaction with PeopleSoft applications.Led large scale, multi-million dollar M&A integrations and global CRM deployments.
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Senior Manager - Crm & Financial ApplicationsCadence Design Systems 1996 - 2000San Jose, California, UsManaged the CRM applications group, and led implementations of SAP ERP in Europe and Asia Pacific.M&A Lead for Financial systems and business processes. -
Sap Financials Senior ConsultantAccenture 1994 - 1996Dublin 2, IeProvided business process and SAP technology consulting to High-Tech and Manufacturing clients.
Chris Armstrong Skills
Chris Armstrong Education Details
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University Of California, DavisBa -
University Of San FranciscoFinance
Frequently Asked Questions about Chris Armstrong
What company does Chris Armstrong work for?
Chris Armstrong works for Provar
What is Chris Armstrong's role at the current company?
Chris Armstrong's current role is Chief Customer Officer.
What is Chris Armstrong's email address?
Chris Armstrong's email address is ch****@****ast.net
What is Chris Armstrong's direct phone number?
Chris Armstrong's direct phone number is +192569*****
What schools did Chris Armstrong attend?
Chris Armstrong attended University Of California, Davis, University Of San Francisco.
What skills is Chris Armstrong known for?
Chris Armstrong has skills like Crm, Cloud Computing, Business Intelligence, Enterprise Software, Business Process, Business Analysis, Erp, Peoplesoft, Management, Software Development, Leadership, Customer Relationship Management.
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