Chris Armstrong

Chris Armstrong Email and Phone Number

Chief Customer Officer @ Provar
Pleasanton, CA, US
Chris Armstrong's Location
Pleasanton, California, United States, United States
Chris Armstrong's Contact Details
About Chris Armstrong

I help clients grow their business, operate efficiently, and improve customer interactions. I lead global digital transformations for Communication, Media, and Technology clients. With over 20 years of experience in Customer Experience and Human Capital Management software product development and professional services, I deliver innovative outcomes that grow businesses and customer loyalty.Working with C-Level customers, my teams design and implement sales and service experiences and platforms that energize strategic goals. I leverage my expertise in voice of the customer, communication, and revenue forecasting to build trusted partnerships. I am passionate about enabling and empowering my teams to deliver excellence and mission critical outcomes to our stakeholders.Great experiences build connections, strong connections create loyalty, and loyalty brings results.

Chris Armstrong's Current Company Details
Provar

Provar

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Chief Customer Officer
Pleasanton, CA, US
Chris Armstrong Work Experience Details
  • Provar
    Chief Customer Officer
    Provar
    Pleasanton, Ca, Us
  • Greenfield Advisors
    Principal
    Greenfield Advisors Jan 2024 - Present
    At Greenfield Advisors we provide Business Strategy, Enterprise Go-To-Market, and Global Transformation leadership for Software and Services companies.
  • Simplus
    Managing Director - High Tech Practice
    Simplus 2020 - 2023
    Salt Lake City, Utah, Us
    Chris led Simplus' Salesforce consulting practice sales pursuit and delivery for Communication, Media, and Technology clients. I collaborated closely with cross-functional customer and product teams, including go-to-market, pricing, training, and customer success to define develop strategic portfolio strategy, define global business processes, lead agile global implementations, and customer adoption.Simplus was acquired by Infosys in 2020, and Chris led the creation of Infosys' Vaccine Management solution for COVID vaccination. As the Lead Product Manager, Chris and the team met with State Health Boards to understand their vaccination deployment plans, designed and built the Vaccine Management solution - from registration, to appointment scheduling, to health record updates, to service management, to CDC analytics.
  • Deloitte Consulting
    Salesforce & Emerging Cloud Leader
    Deloitte Consulting 2018 - 2020
    Worldwide, Oo
    Chris was responsible for Salesforce CX solution delivery and achieving the highest levels of customer satisfaction. Both Chris and his teams built trusted partnerships by understanding business value drivers, designed and delivered digital transformation solutions that propelled customers' businesses.The cornerstone was an 18-month project where we consolidated business processes and data sources into a streamlined solution for a leading public cloud provider, built on Salesforce Cloud. We designed capabilities which modernized the client’s go-to market activities and master data management, scaled their partner ecosystem, removed manual processes, and increased margins.
  • Accenture
    Business Development & Delivery Director - Salesforce Practice
    Accenture 2015 - 2017
    Dublin 2, Ie
    Chris was responsible for positioning the value of Accenture's cloud practice to its High Tech customers and assist with their cloud strategy and delivery of CRM and HR solutions, leveraging Salesforce and Workday.Chris developed strategies to take highly customized implementations of Salesforce, and make them scalable for changing businesses, by designing business processes to be consistent among the customer and partner service organizations. In order to gain alignment, Chris led Design Thinking workshops with leaders to crystalize needs and obtain value. We translated the design thinking outputs into user stories for the Salesforce solution build. Chris was often asked to turnaround underperforming projects that were missing key project milestones, identifying blockers, creating achievable project plans, and delivering.
  • Apex It
    Vice President Of Consulting
    Apex It 2010 - 2015
    Cottage Grove, Mn, Us
    Chris led a seasoned Sales Pursuit and Delivery team of Solution Architects, Functional and Technical Consultants uniquely experienced with implementing Cloud applications and designing CRM business processes.Apex provides strategic CRM & HR consulting, agile implementations, and application development for Sales Force Automation, Digital Marketing, and Customer Success customers, including successful Oracle Fusion CRM, Sales Cloud, Eloqua, RightNow, and Salesforce.com solutions. Apex is also the leader in building HR Shared Service Centers with PeopleSoft.
  • Workday
    Engagement Manager
    Workday 2009 - 2010
    Pleasanton, California, Us
    Managed a team of exceptional consultants to rapidly deploy Workday Human Resource and Financial business solutions.
  • Oracle
    Product Management Director
    Oracle 2006 - 2009
    Austin, Texas, Us
    Chris was responsible for product management, product design, product marketing, industry analyst outreach, and customer advisory interaction for the PeopleSoft Customer Relationship Management Sales, Service, and ITSM products. Chris worked closely with customers to align PeopleSoft platform strategy with CRM features that would help customers achieve their service management objectives, such as increasing customer satisfaction, increasing call deflection with richer self-service tools, and automated multi-channel communications, such as social media integration for case management.Chris was a regular speaker and evangelist of products with industry analysts, and at customer conferences and web events, such as Oracle OpenWorld, PeopleSoft Connect, and the User Groups.
  • Peoplesoft
    Senior It Director
    Peoplesoft 2000 - 2005
    Managed an amazing IT organization of Product Managers, Application Developers, and Project Managers which enabled the business to grow revenue, bring efficiency to operations, and improve customer satisfaction with PeopleSoft applications.Led large scale, multi-million dollar M&A integrations and global CRM deployments.
  • Cadence Design Systems
    Senior Manager - Crm & Financial Applications
    Cadence Design Systems 1996 - 2000
    San Jose, California, Us
    Managed the CRM applications group, and led implementations of SAP ERP in Europe and Asia Pacific.M&A Lead for Financial systems and business processes.
  • Accenture
    Sap Financials Senior Consultant
    Accenture 1994 - 1996
    Dublin 2, Ie
    Provided business process and SAP technology consulting to High-Tech and Manufacturing clients.

Chris Armstrong Skills

Crm Cloud Computing Business Intelligence Enterprise Software Business Process Business Analysis Erp Peoplesoft Management Software Development Leadership Customer Relationship Management Saas Consulting Software Project Management Salesforce.com It Strategy Enterprise Resource Planning Product Management Strategy Requirements Analysis Professional Services Management Consulting Change Management Software As A Service Sap Vendor Management Cloud Applications Fusion Oracle Applications Workday Product Strategies Cross Functional Team Leadership Agile Methodologies Business Development Project Management Integration Managed Services Program Management Business Process Improvement Strategic Partnerships Solution Selling Business Strategy Strategic Planning Mergers And Acquisitions Due Diligence Start Ups Team Leadership

Chris Armstrong Education Details

  • University Of California, Davis
    University Of California, Davis
    Ba
  • University Of San Francisco
    University Of San Francisco
    Finance

Frequently Asked Questions about Chris Armstrong

What company does Chris Armstrong work for?

Chris Armstrong works for Provar

What is Chris Armstrong's role at the current company?

Chris Armstrong's current role is Chief Customer Officer.

What is Chris Armstrong's email address?

Chris Armstrong's email address is ch****@****ast.net

What is Chris Armstrong's direct phone number?

Chris Armstrong's direct phone number is +192569*****

What schools did Chris Armstrong attend?

Chris Armstrong attended University Of California, Davis, University Of San Francisco.

What skills is Chris Armstrong known for?

Chris Armstrong has skills like Crm, Cloud Computing, Business Intelligence, Enterprise Software, Business Process, Business Analysis, Erp, Peoplesoft, Management, Software Development, Leadership, Customer Relationship Management.

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