Chris Barter Email & Phone Number

Mclean, Va, Us

Master Systems Integrator (Manager Level) 3/16 - Present* Risk / Cyber Champion; Decreases exposure through reviewing, monitoring and assisting area Tech Leads in resolving application/platform violations/vulnerabilities * WFH Initiative; Provided project over site and troubleshooting techniques to help stabilize Call Center Agents W@H experience* Cloud Based Contact Center Migration; Migration Engineering lead of Call Center Agents (20K+) from UCCE/Avaya to Amazon Connect* Cloud Based WFM Migration (14,000+ Agent population); Provided technical guidance to the Business during the POC / RFP process and worked closely with the Vendor, established network connectivity between Capital One and MS Azure, integrated Capital One telephony platforms and created data consumption routes/patterns* VDI Migration; Led the migration of call center WFH Agent desktops to VDI, provided Engineering support during the migration via troubleshooting various incidents * Certified Behavioral Based / Job Fit Interviewer; Performs behavioral based / job fit interviewing of potential candidates on-site and college campuses. Provides feedback / hiring recommendations during consensus meetingsCapital One (Richmond, VA) Project Manager/Scrum Master (Manager level) 11/11 – 3/16* Project Management – HSBC Acquisition; Developed project scope, budget, WBS, gantt chart, communications plan and risk management plan, provided weekly statuses, KPI’s and forecasts* HSBC Acquisition - IT Data Center Connectivity (Budget 3.78MM) / Data Center Network Migration/Integration (10.6MM) / Third Party Network Migration/Integration (8.69MM); Delivered projects consisting of network connectivity (secure VPN / dedicated circuits) and network/application performance monitoring. Led network, firewall and circuit changes allowing connectivity between the organizations and conducted troubleshooting sessions during change events to resolve issues encountered

Master Sergeant (E-7)o Communications (IT/RF related) Flight Chief (17 – 19)o Logistics (05-17)o Secret Clearance (re-investigation performed 2016)

Richmond, Va, Us

• Designed work flows and implemented ITIL best practices/ISO 20000 eliminating short falls within change management methodologies resulting in a 15% increase in efficiencies • Identified and implemened solutions to resolve errors and inaccuracies within the CMDB database reflecting a 25% decrease of database errors and a cost savings of $60,000.00 per month• Developed and maintained status reports and resolved day-to-day issues with emphasis on SDLC (System Development Life Cycle)• Defined and initiated projects, managed project costs and measured performance within IT infrastructure, desktop services and change management directed towards strategic business and organizational objectives

Us

• Set desktop/laptop hardware specifications and redefined procurements role within the organization netting a 35% overall decrease in procurement and support cost• Researched, evaluated and implemented encrypted removable devices within a 6,000 machine environment reducing data loss exposure by 75%• Performed monthly Remedy metrics review increasing ticket quality by 67%• Eliminated an audit issue, of ten years, surrounding the use of generic ID’s• Managed audit activities regarding SAS 70 type 2, SOX type 2 and general overall information security processes, procedures and technologies

Warwick, Warwickshire, Gb

• Performed an audit of BlackBerry/Good Messaging accounts resulting in a cost savings of 50M• Redesigned the Altiris architecture resulting in increased stability / ROI attributing to a 25% decrease in support cost through the use of additional Altiris solutions• Established RCA (Root Cause Analysis) procedures to identify and prevent future occurrences of infrastructure failures/issues• Researched and wrote POC’s/business cases for; Avalanche/MCC, Mobile computing, North American region generic image, Thin Clients, CSA, various handheld devices and built in cellular cards

Associates In Arts And Sciences (Magna Cum Laude)

Associate In Applied Science Logistics

Bachelor, Business Information Systems

Diploma, General