Chris Barter Email & Phone Number

Mclean, VA, US

Master Systems Integrator (Manager Level) 3/16 - Present* Risk / Cyber Champion; Decreases exposure through reviewing, monitoring and assisting area Tech Leads in resolving application/platform violations/vulnerabilities * WFH Initiative; Provided project over site and troubleshooting techniques to help stabilize Call Center Agents W@H experience* Cloud.

Master Sergeant (E-7)o Communications (IT/RF related) Flight Chief (17 – 19)o Logistics (05-17)o Secret Clearance (re-investigation performed 2016)

Richmond, VA, US

• Designed work flows and implemented ITIL best practices/ISO 20000 eliminating short falls within change management methodologies resulting in a 15% increase in efficiencies
• Identified and implemened solutions to resolve errors and inaccuracies within the CMDB database reflecting a 25% decrease of database errors and a cost savings of $60,000.00 per month
• Developed and maintained status reports and resolved day-to-day issues with emphasis on SDLC (System Development Life Cycle)
• Defined and initiated projects, managed project costs and measured performance within IT infrastructure, desktop services and change management directed towards strategic business and organizational objectives

US

• Set desktop/laptop hardware specifications and redefined procurements role within the organization netting a 35% overall decrease in procurement and support cost
• Researched, evaluated and implemented encrypted removable devices within a 6,000 machine environment reducing data loss exposure by 75%
• Performed monthly Remedy metrics review increasing ticket quality by 67%
• Eliminated an audit issue, of ten years, surrounding the use of generic ID’s
• Managed audit activities regarding SAS 70 type 2, SOX type 2 and general overall information security processes, procedures and technologies

Warwick, Warwickshire, GB

• Performed an audit of BlackBerry/Good Messaging accounts resulting in a cost savings of 50M
• Redesigned the Altiris architecture resulting in increased stability / ROI attributing to a 25% decrease in support cost through the use of additional Altiris solutions
• Established RCA (Root Cause Analysis) procedures to identify and prevent future occurrences of infrastructure failures/issues
• Researched and wrote POC’s/business cases for; Avalanche/MCC, Mobile computing, North American region generic image, Thin Clients, CSA, various handheld devices and built in cellular cards

Associates In Arts And Sciences (Magna Cum Laude)

Associate In Applied Science Logistics

Bachelor, Business Information Systems

Diploma, General