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Christopher Aullet Arias Email & Phone Number
Customer Service Manager
at
Maxima Apparel
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 100%
Current company
Role
Customer Service Manager
Location
Cuautitlán Izcalli, México, Mexico
Company size
Who is Christopher Aullet Arias? Overview
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Quick answer
Christopher Aullet Arias is listed as Customer Service Manager at Maxima Apparel, a with 151 employees, based in Cuautitlán Izcalli, México, Mexico. AeroLeads shows a matched LinkedIn profile for Christopher Aullet Arias.
Christopher Aullet Arias previously worked as QA Operations Manager at Stori and Quality Excellence - Senior Manager at Spoton. Christopher Aullet Arias holds Licenciatura, Advertising from Universidad Tecnológica De México.
Company email context
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Maxima Apparel
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Profile bio
About Christopher Aullet Arias
My professional career encompasses over +10 years during which I have successfully led high-impact initiatives that have yielded substantial financial returns and fostered organizational growth throughout Mexico, United States and Finland. I possess a fervent commitment to transforming organizations through Operations, Project leading, Experience and Quality strategies, business revitalization, and adept navigation of the complexities associated with spin-offs and mergers and acquisitions. Among my most noteworthy accomplishments is the significant reduction of operational costs alongside remarkable growth in market share through ROI Analysis positively impacting the intern processes and enhancing the customer experience.I derive my greatest motivation from collaborating with others. Leading high-performance teams and cultivating a collaborative, innovative workplace culture are among my paramount joys. I am skilled in articulating clear missions and objectives, aligning personnel and resources effectively, and consistently delivering results that surpass expectations.In addition to my professional endeavors, I invest my time in mentoring and developing teams and people in those areas required for professional and personal growth. My academic credentials include the award to the Best career average baccalaureate degree in Advertising and Media (97.6) and certificate from the higher education in French Language.I remain open to establishing new connections and exploring opportunities for collaborative success in a dynamic and impactful manner. I invite you to connect with me as we explore ways to collaboratively shape a successful future.Experience | Leadership | Organizational Transformation | Team Development | Project Management | Business Strategy | Responsibility | Collaboration | Mentorship | Team Development | Proactiveness | Results
Listed skills include Public Relations, Liderazgo De Equipos, Mercadotecnia, Oratoria, and 16 others.
Current workplace
Christopher Aullet Arias's current company
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Maxima Apparel
7 roles
Christopher Aullet Arias work experience
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Qa Operations Manager
Quality Excellence - Senior Manager
Led the Quality Assurance team responsible for evaluating the performance of Field Operations, ensuring compliance with internal standards, and identifying areas for process improvement.Increased QA accuracy in audits to 95%, ensuring thorough review of field operations' work.Implemented a compliance tracking system to monitor adherence to company policies and service protocols.Developed a feedback loop with field operations, leading to a 20% improvement in first-time compliance.Reduced error rates in Field operations by 15%, ensuring better execution and service delivery.
Dec 2023 - Sep 2024
Restaurant Tech Support Senior Manager
Managed end-to-end restaurant support operations, aligning service delivery with business objectives and client needs.Maintained CSAT >= 4.5, reflecting consistent high satisfaction levels.Ensured 90% of escalations were resolved within 3 hours, with other grades resolved within 8 hours.Enhanced E-survey performance to >=4.0, leveraging feedback for continuous improvement.Optimized backlog processes, leading to a 15% improvement in resolution times across restaurant support teams.
Jun 2022 - Mar 2024
Customer Support Manager
Managed end-to-end Customer support operations, aligning service delivery with business objectives and client needs.Maintained CSAT >= 4.5, reflecting consistent high satisfaction levels.Ensured 90% of escalations were resolved within 3 hours, with other grades resolved within 8 hours.Enhanced E-survey performance to >=4.0, leveraging feedback for continuous improvement.Optimized backlog processes, leading to a 15% improvement in resolution times across restaurant support teams.
Apr 2021 - Jun 2022
Manager Of Strategy And Customer Experience
Led the development and execution of customer experience (CX) strategies for key clients, aligning CX initiatives with business objectives and client needs.Increased market share by 400%, delivering strategic solutions for top clients such as GNP, InnovaSport, and Merck.Established the CX Academy, a dedicated internal department for training and certifying teams in CX best practices.Implemented KPI tracking systems for NPS and CSAT, driving significant improvements in client performance.Led the development of customer journey maps (CJM), improving first-time resolution rates by 25%.
Feb 2018 - Jan 2021
Voice Of The Customer & Quality Supervisor
Supervised the Voice of the Customer (VOC) and quality initiatives, ensuring consistent monitoring of customer feedback and driving improvements across customer service channels.Increased CSAT by 19 points, leading to a significant boost in customer satisfaction across multiple touchpoints.Improved quality of service performance from 72% to 91%, through consistent monitoring and process refinement.Implemented a comprehensive NPS/CES structure, enabling better insights into customer behavior and satisfaction drivers.Implemented the First Internal Network for VIP clients increasing 60% the CSAT and 150% the CES. Enhanced real-time survey tools using Medallia and QuestionPro, improving responsiveness to customer feedback.
Mar 2015 - Sep 2017
3 education records
Christopher Aullet Arias education
Licenciatura, Advertising
Licenciatura En Publicidad Y Medios, Fotografía, Diseño, E Idealización
Idioma Francés, Lengua Francesa
FAQ
Frequently asked questions about Christopher Aullet Arias
Quick answers generated from the profile data available on this page.
What company does Christopher Aullet Arias work for?
Christopher Aullet Arias works for Maxima Apparel.
What is Christopher Aullet Arias's role at Maxima Apparel?
Christopher Aullet Arias is listed as Customer Service Manager at Maxima Apparel.
Where is Christopher Aullet Arias based?
Christopher Aullet Arias is based in Cuautitlán Izcalli, México, Mexico while working with Maxima Apparel.
What companies has Christopher Aullet Arias worked for?
Christopher Aullet Arias has worked for Maxima Apparel, Stori, Spoton, Feedbackly, and Aeroméxico.
How can I contact Christopher Aullet Arias?
You can use AeroLeads to view verified contact signals for Christopher Aullet Arias at Maxima Apparel, including work email, phone, and LinkedIn data when available.
What schools did Christopher Aullet Arias attend?
Christopher Aullet Arias holds Licenciatura, Advertising from Universidad Tecnológica De México.
What skills is Christopher Aullet Arias known for?
Christopher Aullet Arias is listed with skills including Public Relations, Liderazgo De Equipos, Mercadotecnia, Oratoria, Estrategia De Mercadotecnia, Liderazgo, Advertising, and Public Speaking.
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