Chris Daniels, Mba, Pmp Email & Phone Number

Charlotte, North Carolina

Charlotte, North Carolina

Charlotte, North Carolina

Serve on the departmental Executive Leadership and Management teamsManage a business unit of five direct reportsDevelop and implement departmental three-year strategic business plans with initiatives, programs, and work processes that are tied to achieving strategic goalsDevelop, track, and manage performance measurement of strategic goals and initiativesDevelop the departmental operating and strategic business plan budgetsPresent strategic initiatives annually, including justifications and performance targetsMaintain and manage key initiatives and report periodic measurement results to the department directorDevelop and implement departmental risk management plan, including identifying risks and risk-mitigating solutionsImprove efficiency and service quality and delivery by identifying performance gaps and process improvementsManage various projects utilizing PMP and Six Sigma methods as appropriateCollaborate with executive County leadership and/or other departmental/agency leadership to achieve common goals Manage and assist the Office of the Tax Collector’s Requests for Proposal Manage vendor contracts ensuring compliance and measuring performancePartner with Public Information to develop communication strategies, news releases, and marketing materialsRepresent the department to the public, media, courts, municipalities, county departments, and county leadership as neededCoordinate professional development training for departmental staff, including meeting state certification and continuing education requirements for staff, partnering with training/education providers to conduct onsite training

Charlotte, North Carolina

Served on the departmental Management teamEvaluated daily operations of units and monitored internal and external service delivery to identify problem areas and needs using statistical dataManaged various projects for the Office of the Tax Collector (OTC)Developed and managed vendor contracts ensuring compliance and measuring performanceServed as primary liaison to OTC vendors including developing, initiating, submitting, and approving orders and tracking costsImproved efficiency and service quality and delivery by identifying performance gaps and process improvementsReported performance measure results to departmental leadershipCoordinated resources to help ensure that projects were delivered on time; develop, design, and facilitated formal presentations for projects under my managementResearched new methods for improving collections and documented ways to increase efficiency, including technology, and provided cost-benefit analyses to managementManaged and assisted the Office of the Tax Collector’s Requests for Proposal

Life and Health Insurance Licensed Banker Provided financial planning advice to customers in regards to credit, loans, and deposit/ savings accounts; processed loan packages (including second mortgages); provided debt consolidation advice, sold products for SunTrust as well as outside insurance companiesMet or exceeded sales goals, as well as branch goals to ensure the profitability of the branchClosed the most second mortgage loans/ lines of credit for branch in all of 2007Finished 2007 in the top 2% of sales in the entire Retail Line of Business of SunTrust Bank Served as the Sales Lead Service coordinator in developing and distributing leads to branch

Mba, Business Administration

Bachelor Of Science, Public Communication

Activities and Societies: Alpha Sigma Phi - Vice President 2001 - 2003, Campus Residence Student Association Minor in Political Science