Chris Englert Email & Phone Number

Chandler, Az, Us

Scottsdale, Arizona, Us

• Led a team of managers and forty plus Agile Release Train Production Reliability Engineers, ensuring reliability of various applications including Zelle®. • Orchestrated Disaster Recovery events, identifying gaps, and leading communication efforts and processes for confirmation of customer connectivity. Identified and implemented process automation to reduce risk and to increase efficiency.• Led the team to utilize ITIL standards for incident management, problem management and change control processes. Provided executives a daily incident and customer impact analysis, as well as monthly incident reviews for all priority events. • Drove capacity analysis and collaboration, sharing concerns or risks that may be recognized.• Established 24x7 support team responsible for working with customers on production related issues and concerns, testing and certification, vulnerabilities and patching schedules as well as failover schedules, processes and communications. • Identified and raised self-identified issues in regards people, processes or technology that may introduce risk to the company, its products and solutions.

Scottsdale, Arizona, Us

• Collected, coordinated and created new opportunities or features within the Zelle. Working closely with the Project Management Office to create projects, obtain funding, timelines, etc.• Worked closely with Engineering, Security, Service Delivery, Network and other integrated teams in creating epics and stories required to provide those additional features or services. Included stores of non-functional requirements, such as monitoring, alerting and other necessary needs to make the application “production ready”.• Collaborated with Customer Certification Team, Marketing and Sales in regards to additional requirements, service level agreements. Attended customer calls to discuss the services, benefits, implementation cycles, onboarding processes, development needs and/or risks.

Glen Allen, Va, Us

• Provided leadership and oversight of the project portfolio. Supporting strategic business initiatives and regulatory requirements. Utilized technical, business and consumer experience metrics to guide decisions.• Produced architectural assessments and guide rails for the development and implementation of new products and/or services. • Led and drove team to deliver market changing innovations in an agile manner. Collaborated with cross-functional teams; enterprise decisions, roadmaps, and help determine what capabilities the enterprise should develop to satisfy its customers’ needs. • Led cross-functional teams to identify opportunities for application rationalization.

Hanover, Md, Us

• Responsible to provide leadership and oversight of the project portfolio. Supported strategic business initiatives and regulatory requirements. Utilized technical, business and consumer experience metrics to guide decisions. Led and drove teams to deliver market changing innovations in an agile manner. Informed and recommended to cross-functional teams, enterprise decisions, roadmaps for investment in improved or new capabilities, and help determine what capabilities the enterprise should develop to satisfy its customers, be competitive in the market, dealing with suppliers and sustain operations.• Facilitated and effectively managed discussions towards improving outcomes and results.• Worked seamlessly under various SDLC methodologies (Waterfall, Agile, Scaled Agile, Kanban, etc.)• Collaborated with business to identify and define business capabilities, and the associated people, processes and technologies required to support those capabilities.• Identified and document current state, future state and proposed target states.• Established architecture governance, patterns, policies and procedures.

Phoenix, Arizona, Us

• Designed and implemented architecture and deployment of high performance, integrated solutions that span multiple application and technology platforms. Developed architecture design documents to facilitate integration of in-house development projects and/or vendor based applications, fitting within the existing enterprise architecture. • Oversaw the technical design and development efforts of complex projects from concept to completion.• Created and shared current state and future state architecture and design artifacts that clearly convey both intent and rationale. Educated and influenced others in order to gain buy-in on proposed roadmaps, strategies, standards, frameworks and solutions. Participated in architectural review functions and ensure adherence to technology standards and architecture.

Santa Clara, California, Us

• Led and delivered large, complex client engagements that identify, design, and implement creative software enabled technology solutions. Strategically designed, developed and implemented architectural blueprints and roadmaps for enterprise-level applications, systems and drove delivery of those systems. Utilizing models borrowed from Zachman’s and/or TOGAF.• Created and shared current state process flows, architectural diagrams and risk analysis as well as future state.• Implemented two-week Agile Sprints, Software Development Lifecycle processes for enhancement/break-fix tasks.• Implemented ticketing system and ITIL processes to support Azure environment and various applications or services contained within.• Created, evaluated and critiqued functional and technical requirements and design documents.• Guided business and development teams in identifying requirements and associated integration patterns to be used.• Managed on-site technical leads and off-shore development teams in regards to Sprint commitments, SDLC processes, resource allocation, Azure administration and monitoring, automated testing and code release.

Armonk, New York, Ny, Us

• Established enablement materials and services for the IBM Watson Financial Services and Solutions brand. The brand includes Counter Fraud, and Financial Crime solutions. Utilizing products such as; IBM Counter Fraud Management, Predictive analysis product (IBM SPSS), Operational Decision Management (ODM), IBM Integration Bus (WebSphere/IIB) and IBM Safer Payments.• Provided both technical and analytical guidance to consultants and business partners to ensure they were obtaining the desired outcomes.• Generated generic and client specific course materials, aligned with the overall roadmap to educate a technical and/or end user audience, on the various solutions. • Traveled internationally and domestically to deliver enablement courses and materials to fellow IBM'ers, consultants, clients, and business partners.• Facilitated “train the trainer” activities to enable global resources the ability to deliver training effectively and efficiently.• Worked directly with the product development and sales organizations to fully understand the products and the markets in which to customize the training for. Collaborated with the services organization to understand the deployment and customization of the products and how enablement should respond to those needs.

San Francisco, Ca, Us

Managed two development teams consisting of 12 development resources, including employees, contractors (on-site, off-site and off-shore). Our team was responsible for the development of interfaces utilizing managed file transfer and middleware applications (Axway and IBM WebSphere/Message Broker). Implemented various documentation standards and governance processes, including interface development estimation templates, business and technical requirements. I created a proof of concept for the migration of documentation from CVS to SharePoint as document libraries with meta-data and views. Collaborated regularly with various business partners in identifying opportunities for improvement on interface designs, including transformation of interfaces from point-to-point and batch, to utilize enterprise standard integration designs. Implementing Common Information Models for defining how managed elements in an IT environment are represented as a common set of objects and the relationships between them. This includes identifying opportunities for implementing service oriented architecture (SOA), to create one or more reusable interfaces. Utilizing Simple Object Access Protocol (SOAP) interfaces or Representational State Transfer (REST) web services.Contributed, communicated and measured the success of our team goals in regards to IT vision and strategies, and how they were aligned with company’s strategic business plan. Participated and contributed to the development of IT governance framework, defining the working relationships and sharing of IT components, among various IT groups within the organization.

Phoenix, Arizona, Us

Drove business units by developing five year IT strategic plans and roadmaps. This is accomplished by working with stakeholders to evaluate, integrate and forecast technology resource requirements and health of applications. Project prioritizations and budgets are set through continuous collaboration with senior management in alignment to technical and enterprise needs. This requires my participation in complex decision making and recognition of the impact of those decisions may have across the enterprise. Helped interpret governmental regulations, standards and design criteria for APS processes and systems. Assured compliance with regulatory and industry guidelines. In addition, I identify and recommend initiatives to reduce redundant applications, unnecessary development environments and outdated storage mediums. Facilitated meetings with peers and various stakeholders to collaborate on future initiatives, goals and objectives. Researched, created and approved authorized usage requests for software applications, determining ownership, responsibility and support for those applications. Assisted in linking Configuration Items within the CMDB with applications systems, applications systems with business services, programs and projects within business services, generating 5 year roadmaps. This enabled the business and IT to align objectives with corporate strategies and goals, prioritize work and reconcile the cost of IT against services. Created Enterprise Process Improvement process and procedures documentation for the implementation of Agile/Scrum software development.Worked as a liaison between the business and IT to prioritize, develop and implement process improvements and efficiencies.

Scottsdale, Az, Us

Turned around a deteriorating perception of IT Enterprise Application Integration within the business to a collaborative, productive and responsible team of developers whose mission was to assist the business in meeting their quarterly objectives. This was accomplished through the introduction of standards in development processes, regularly scheduled meetings with the business to discuss priorities, initiatives and project status updates.Drove meetings with stakeholders to identify issues, set priorities and discuss future business strategies and system health. Planned, developed, documented and tested integration projects on schedule and within budget constraints. Enhanced the software development life-cycle to reduce risk and increase productivity. Supported and followed change control processes in accordance to SOX, FDA and other regulatory requirements. Conducted daily stand-up SCRUM meetings with both on-site and off-site resources to identify development progress and any hurdles which may have surfaced. Managed the development, configuration and performance of the Sterling Integrator middleware application and all interfaces within.

Salt Lake City, Ut, Us

Managed a team of on-site and off-shore resources in the re-engineering of over 200 system interfaces from the end of life middleware application SeeByeond eGate to SAP PI. These interfaces were responsible for over $425M in annual sales. As a result, all interfaces were successfully converted on time and within budget constraints. While managing the conversion process, Identified, designed, documented and implemented new interfaces to enable and meet on-going business needs. Converted interfaces expeditiously and accurately, while implementing enhancements and additional requirements to meet the needs of our customers both internal and external. Oversaw development, configuration and performance of various applications: SAP PI, Sterling File Gateway/Integrator and Business Objects. Created and enhanced the software development life cycle for each application as necessary, to support the change control process, SOX, ISO 9001 and other regulatory requirements. Supported team through implementing cross-training opportunities, thereby reducing risk and increasing the teams’ capabilities to meet our customers’ needs. Conducted individual performance assessments, reviews and career planning and training opportunities. Designed, standardized and implemented numerous Electronic Data Interchange (EDI) solutions: Vendor supply chain management representing over 35% of our suppliers and over $47M in product. Created payment posting process solutions which represented over $10M a day in electronic fund transfers. Implemented data and log archiving standards and procedures to minimize cost and risk.

Salt Lake City, Ut, Us

HIGHLIGHTS: I identified, documented, planned, designed over 150 interfaces, representing over $360M in annual sales, as they were converted from our end-of-life SeeBeyond Datagate middleware application to the SeeBeyond (Java based) eGate application. The internal team successfully converted the interfaces to the new application with very little interruption to on-going business processes. As Senior Developer, I designed, tested and successfully implemented an Electronic Data Interchange (EDI) engine along with reporting functionality. Through this design, I systematized a customer and/or vendor data file transfer process. I collaborated with customers and vendors to clarify interface requirements, designed solutions and created project timelines and priorities accordingly. Through these enhancements I was able to significantly increase the number of trading partners that we electronically interfaced with.

Salt Lake City, Ut, Us

HIGHLIGHTS: I traveled to major account customer locations to gather requirements, document and design solutions, in order to successfully implement a new service award program within our standard framework and applications. As the manager, I worked as a liaison between IT and the customers’ Human Resource contacts in regards to data file formats and data validity. I created data file processing metrics and reports for business visibility into customer data as it was received. Utilizing process improvement techniques, I reduced customer file processing time from an average of 30 days to less than an hour. I managed a team of resources responsible for the processing of customer data, designing and implementing custom order forms based on their particular service award programs. Through customer collaboration, I was able to verify the end application and order forms, brochures and awards would meet or exceed their expectations. I was responsible for managing the various tasks and their status in order to implement the program in time to meet the customers’ service award program kick-off event. As subject matter expert in file processing, I collaborated, designed and implemented middleware interfaces as we migrated off of the main frame system. I facilitated daily meeting to discuss priorities and resource allocations in order to meet file processing metrics.

Randolph Afb, Tx, Us

Salt Lake City, Ut, Us

Master Of Business Administration (M.B.A.), Information Technology Business Management

Bachelor'S Degree, It Business Management

As, General Education