Chris Gray Email & Phone Number

Texas, United States

As President of Toyota Jamboree, I provide executive leadership and strategic oversight for the largest Toyota off-road events in the nation. In this role, I am responsible for steering the overall vision, operational execution, and financial performance, ensuring the event's continued growth and success. Key achievements include:* Driving an increase in event attendance of 50 trucks a few hundred people to 750+ trucks and 1500 people through strategic planning, innovative marketing initiatives, and crafting a focused customer-first experience. * Manage a planning committee of 10-20 members, and multiple sub-committees. * Developed and Managed a Sponsorship Tier program that simplified and clarified the sponsorship levels and increased sponsorship by 200%. * Cultivating and managing key relationships with stakeholders, including sponsors, vendors, and media partners, local authorities, park management to ensure long-term event sustainability and growth.* Spearheading cross-functional collaboration, fostering a culture of innovation and continuous improvement within the team.My tenure at Toyota Jamboree has equipped me with a strong foundation in strategic leadership, operations management, and team development. I am passionate about leveraging this experience to lead and inspire teams, drive organizational growth, and deliver exceptional results at the director level.

Washington, District Of Columbia, Us

Led the establishment of Fannie Mae’s first enterprise-wide Design System, Blueprint, overseeing strategy, program management, and the recruitment and leadership of the core team, addressing the technological and design needs of over 7,000 employees at this Fortune 30 company.- Adopted at various levels by more than 80 product teams, with 100s of design and developer users, seeing realized development savings of up to $48k per agile program increment / per product. - Hired and managed a diverse, multi-disciplinary team of UX designers and engineers to build, support, and grow design system products.- Led interactions with key stakeholders (core team, engineering, product management, leadership, etc.) to successfully align design solutions to business, user, and technical requirements. - Implemented a dual-track agile 8 work-stream program management and governance to define and iterate on new and existing product features, as well as to make decisions with leadership, team members, and external partners.- Planned, established, and articulated UI and UX standards, component usage guidelines, and best practices that constantly elevate the quality of digital experiences for Fannie Mae’s customers.- Managed iterative development and releases of design and developer tooling including a SASS based CSS framework, TailwindCSS inspired utility library, atomic structured token repo and Figma libraries with foundational variables and 40+ components with advanced properties.

Washington, District Of Columbia, Us

- Oversaw the creation and launch of LSDU, a consolidation of multiple customer touchpoints with a 24-hour reconciliation turnaround into a single touchpoint suite of self-service tools providing servicers with accurate, near real-time, loan-level data and data exceptions.- Hired and managed a high-performing team and led the design strategy for the Single-Family Servicing portfolio, balancing user needs with business strategies, ensuring usability, accessibility, and desirability for both internal and external users and customers. - Oversaw the end-to-end UX design process and collaborated with development teams, product owners, and other stakeholders to ensure product vision, user needs, and business goals were achieved.- Conducted user research, usability testing, and data analysis to understand, improve, and validate designs and user interactions

Kista, Stockholm, Se

At Ericsson, I was responsible for both strategic and product-level UX insights and UI design, managing all phases of digital projects, including conceptualization, strategy, design, optimizations, information architecture, and usability testing. Working within complex business domains, I collaborated with many product teams to review and understand the needs, goals, and problems of business stakeholders, users, and customers, then implemented UX methods to influence business and product decisions.Other key activities:* Distilled complex requirements and task into scalable repeatable components to increase development speed while making designs more consistent and familiar to users* Worked simultaneously with several multi-disciplined teams to provide product vision, define user experience, and determine business value, user needs/tasks, and functional specifications on various products across different business domains.* Conducted stakeholder interviews to facilitate business requirements documentation and validation.* Created and maintained UX deliverables, including user flows, process flows, sitemaps, wireframes, and prototypes.* Defined and drove user interaction and strategic design vision for large, complex web applications and systems using UX processes and methods.* Articulated and presented findings, ideas, and product concepts to stakeholders at all levels and cross-disciplinary teams in an intelligent and convincing way.* Synthesized large amounts of business domain information, user insights, and technology to lead the design of new user interfaces as well as redesigns of B2B software.* Validated design solutions by planning and executing usability testing methods, feedback loops, and user tests on wireframes, paper and digital prototypes, and live products.* Built partnerships with cross-functional teams to promote UX goals, objectives, and value.

Herndon, Va, Us

Developed and implemented the long-term vision and design strategy for xo360, an internal product aimed at reducing customer churn by Empowering Customer Service Reps with faster and deeper customer insights- Dramatically reduced the time and touchpoint for customer service reps to get information about customer accounts thus enabling a proactive customer support culture, instead of reactive- Greatly reduced daily primary tools resulting in an average savings of 120,000 man-hours a year, an estimate equivalent to $3,600,000 / year in savings- Applied UX and design thinking methods to influence business and product decisionsCollaborated with cross-functional teams across diverse product lines and business domains to provide strategic direction, shape product vision, and define user experiences.

Consume client requirements and mold them into a user experience strategy and then wireframes, workflows, visual designs and then construct with front-end technologies

Mountain View, California, Us

* Provided design strategy and oversaw for various web, mobile and desktop initiatives for Dell clients and products, primarily in the Healthcare division* Synthesized high level project requirements into workflows and wireframes; low and high fidelity prototypes; visual design; mockups, basic HTML/CSS templates, and style guide documentation. * Worked with multi-disciplined development teams and assisted with planning and building of online and desktop products that gave unique, innovative, great looking interactive experiences. * Developed low & high fidelity front-end prototypes using HTML, CSS, JavaScript, and jQuery. Researched user needs, coded and tested dynamic prototypes, and coordinated with back-end developers to wrap it all up in a live application.* Designed, developed and established a modular CSS framework for myHospitalWebsite CMS platform. * Created multiple templates using responsive website design techniques and utilized a custom CSS grid framework which decreased the template creation process and provided a consistence user experience across templates. * Designed and developed a mobile website application that successfully blended the desktop website content and crafted it into a streamlined mobile experience that vastly improved user satisfaction and experience when viewing the hospital’s site on a mobile device.* Created and maintained marketing and communication campaigns spanning multiple locations with various mediums including posters, business cards and table tents. Oversaw work of print vendors during printing process, approval of print proofs and shipment to facilities.

Plano, Texas, Us

Member of an eLearning and Training Team that created interactive training and help lessons for software and applications. - Designed, developed and implemented an eLearning Lesson Player built in Flash ActionScript 3.0 using an MVC programming methodology driven by an XML file that simplified the process of creating, maintaining and updating learning lessons and modules increasing overall revenue and demand for product and services. Further improvements included moving towards a HTML and JS player further simplifying the update and branding process while improving the viewer experience.- Championed a new process of utilizing the custom lesson player that reduced the dependency of designers and flash developers on individual lessons and focused more on design and usability.- Dramatically improved the visual design and user interaction of learning modules and lessons that increased user experience and customer satisfaction.