Chris Aikin Email & Phone Number

Chesterfield, Mo, Us

St Louis, Missouri, United States

Evaluated customer service and logistics processes, elicited and gathered requirements, developed process flows, designed new processes, conducted user acceptance testing (UAT), and articulated results to Global Vegetables (GVEG) stakeholders. Directed data design initiatives, developed performance dashboards, and drove adoption.• Designed performance dashboards, providing insight into key performance indicators (KPI). Loaded raw data from enterprise databases, performed data modeling and data cleansing, ensured data integrity, and produced easy-to-use visualizations for all levels of the organization. Resulted in informed, data-driven business decisions, and the creation of corresponding process improvement initiatives.• Directed the GVEG Metrics forum, kicking off multiple KPI initiatives. Drove an initiative resulting in a 25% decrease in Order to Cash errors within one year and a corresponding increase in customer satisfaction.• Optimized the logistics shipping route process. Provided reporting, documentation, and training. Within six months, GVEG saved a thousand work hours per year and thousands of dollars in shipping costs per year.• Advocated for customers by representing SalesForce users, customer service teams, and project stakeholders, and managing service tickets and product enhancements in ServiceNow per ITSM standards.

St Louis, Missouri, United States

Implemented the Product Demand and Positioning demand forecast tool across Supply Chain. Closed business intelligence gaps by building performance dashboards, driving adoption, articulating results to stakeholders, and leading multiple process improvement initiatives. Awarded 2017 Global Supply Chain One Team Excellence Award.• Spearheaded the implementation of a company-wide demand forecasting tool. Gathered requirements, documented processes, tested solutions, trained users, provided data analysis, and designed interactive performance dashboards. Resulted in a trackable, efficient forecasting process and a 25% improvement in forecast accuracy within two years.• Designed a centralized Supply Chain dashboard to highlight shared, high-level KPIs stemming from the Monsanto / Bayer merger, resulting in supply chain KPI visibility across the new company. Loaded raw data from enterprise databases, performed data modeling and data cleansing, ensured data integrity, and produced easy-to-use visualizations for all levels of the organization.• Functioned as a liaison with IT, representing users across multiple enterprise applications by managing service tickets and product enhancements in ServiceNow per ITSM standards.

Saint Louis, Mo Usa

Implemented the Product Demand and Positioning demand forecast tool across Supply Chain. Closed business intelligence gaps by building performance dashboards, driving adoption, articulating results to stakeholders, and leading multiple process improvement initiatives. Awarded 2017 Global Supply Chain One Team Excellence Award.• Spearheaded the implementation of a company-wide demand forecasting tool. Gathered requirements, documented processes, tested solutions, trained users, provided data analysis, and designed interactive performance dashboards. Resulted in a trackable, efficient forecasting process and a 25% improvement in forecast accuracy within two years.• Designed a centralized Supply Chain dashboard to highlight shared, high-level KPIs stemming from the Monsanto / Bayer merger, resulting in supply chain KPI visibility across the new company. Loaded raw data from enterprise databases, performed data modeling and data cleansing, ensured data integrity, and produced easy-to-use visualizations for all levels of the organization.• Functioned as a liaison with IT, representing users across multiple enterprise applications by managing service tickets and product enhancements in ServiceNow per ITSM standards.

Greater St. Louis Area

Supervised the PC, mobile device, and virtual desktop provisioning teams for Monsanto US. Teams provided guidance and support during technology implementations. Transitioned support to less expensive support teams as technologies became widely adopted. Provided employee goal setting, career advice, and performance reviews. Delivered IT customer service vision by transforming customer feedback into continuous process improvement.• Decreased service delivery time by 75% in six months by streamlining internal ticket escalation procedures. Reduced customer complaints by 90% in three months by focusing on incoming requests.• Created the Mobility Center to support the mobile workforce. Decreased call-wait times, resolution times, and abandon rates by 50% in four months by positioning mobility experts to handle mobility service desk interactions. Reduced $70K/month in cellular spend within three months by optimizing cellular data plans.• Delivered Monsanto’s virtual desktop initiative by developing a virtual offering and deploying 1300+ units.• Delivered Monsanto’s mobile workforce initiative by provisioning 2500+ iPads to business teams.• Designed playbook for company-wide transition from Windows XP to Windows 7, providing operating system builds, customer profiles, communications and support plans, and end user training.

Greater St. Louis Area

Managed IT Global Infrastructure problem management, outage communications, and metrics processes per ITIL standards. Uncovered cost avoidance opportunities by leading Lean process improvement projects. Documented processes and provided training to end users.• Reduced overhead by $100K/year by redesigning the problem management and communication processes per Lean Six Sigma methodology. Increased visibility into service disruptions and corresponding solutions. Contributed to 50% infrastructure downtime reduction by providing problem remediation plans.• Using Lean Six Sigma principles, developed new processes, including web domain management, saving $5K/month. Standardized server application requests, reducing fulfillment time by 3 days per request.

Greater St. Louis Area

Documented, analyzed, and resolved infrastructure service events.• Created and maintained standard operating procedures in the Operations documentation database.

Greater St. Louis Area

Created and edited Online Help documentation for Strata telecommunication applications. Prepared training manuals for software engineers and training seminars.

Master'S Degree, Information Management

Bachelor Of Arts - Ba, English Language And Literature, General

Activities and Societies: Cross Country Delta Kappa Epsilon