Christopher Jackson Mba, Psm, Mpa Email & Phone Number

• Coordinated cross departmental teams consisting of engineers and field services to deliver IT related projects to the 500+ airports United Airlines services
• Employed Clarity PPM to consistently manage a workload of 20+ projects thru the project management lifecycle
• Utilized engineering requirements to create design budgets. Oversaw product and service costs to stay within approved budgetary constraints
• Navigated multi-departmental SLAs and IT equipment procurement lead times to meet imperative go-live dates
• Lead weekly team calls and documented project status updates to ensure clear team communication

Elk Grove Village, Illinois

• Managed a 15-site hospital conversion that generated over $750,000 in product & install revenue
• Selected contractors, negotiated pricing and managed field crews to ensure quality installation of Icon products
• Primary contact and project manager for customer signage needs. Worked with clients to define location / product requirements and review product designs
• Navigated signage proposals through art design, estimating, engineering, manufacturing, and final installation
• Oversaw customer site price packages, product costs and installation bids to achieve account margin goals
• Typically supervised 25 + sites at one time for a mix of customer accounts

• Piloted and implemented a new customer service request tracker platform which involved conducting training sessions, contrasting comparable programs, and developing a project plan
• Website administrator responsible for guiding website vision, producing content, troubleshooting requests and website training
• Provided research, analysis memos, requests for proposals, grant applications, and supporting documents for City Council review and consideration
• Co-managed city social media platforms by creating monthly schedules, researching new content, and tracking/analyzing analytics which led to doubling Facebook reach in less than one year
• Generated user-friendly visuals for annual budget data
• Established a NIU Government Affairs Work Group that serves as a professional liaison for student issues and City policies

• Researched best practices in comparable markets to generate recommendations for constant improvement
• Promoted theatre events through various social media platforms including Facebook,Twitter, Instagram, and Blogs
• Conducted marketing campaigns and customer contests
• Analyzed social media impact and researched new platforms
• Provided customer service at events by operating ticket sales and will call

• Managed concurrent projects from multiple career counselors that included analytics reviews, marketing efforts, generating reports and creating promotional content
• Created, coordinated and supervised interns in implementing marketing plans
• Designed and implemented a marketing campaign for the Graduate and Professional School Fair which led to record student attendance
• Attended NIU events as a career services ambassador and presenter

• Performed research and prepared reports as directed by Partners on issues relating to legislation or other issues of concern
• Compiled and distributed daily reports on House and Senate Leadership and Committee Activities
• Helped compose synopsis of all relevant legislative and political news each week which was distributed to clients
• Assisted Partners with business development proposals and other presentations to existing and potential clients
• Attended Congressional hearings and wrote briefs for clients

- Worked with staff and constituents at multiple locations - Scheduled community events and worked on constituent case work - Answered and worked on community phone calls and emails

- Trained crew members in new positions- Rotated and worked all crew positions- Operated overnight shifts

Master Of Business Administration - Mba

Master’S Degree, Public Administration, Project Management

-Emphasis in Fiscal Administration

Graduate Certificate, Industrial Project Mangement

Bachelor'S Degree, Political Science, Community Leadership And Civic Engagement, Business Administration

Activities and Societies: NIU Mock Trial Team NIU Pre-Law Honors Society Mortarboard Senior Honors Society Lambda Sigma Honors Society.

Education record

Participated in a study abroad program through Northern Illinois University. Studies focused on comparative politics and legislative powers.