Christopher Jackson Mba, Psm, Mpa Email & Phone Number

• Coordinated cross departmental teams consisting of engineers and field services to deliver IT related projects to the 500+ airports United Airlines services • Employed Clarity PPM to consistently manage a workload of 20+ projects thru the project management lifecycle • Utilized engineering requirements to create design budgets. Oversaw product and service costs to stay within approved budgetary constraints• Navigated multi-departmental SLAs and IT equipment procurement lead times to meet imperative go-live dates• Lead weekly team calls and documented project status updates to ensure clear team communication

Elk Grove Village, Illinois

•Managed a 15-site hospital conversion that generated over $750,000 in product & install revenue•Selected contractors, negotiated pricing and managed field crews to ensure quality installation of Icon products•Primary contact and project manager for customer signage needs. Worked with clients to define location / product requirements and review product designs•Navigated signage proposals through art design, estimating, engineering, manufacturing, and final installation•Oversaw customer site price packages, product costs and installation bids to achieve account margin goals•Typically supervised 25 + sites at one time for a mix of customer accounts •Prepared billing packages, monitored accounts receivable and coordinated with Accounting/Credit to minimize delinquencies

• Piloted and implemented a new customer service request tracker platform which involved conducting training sessions, contrasting comparable programs, and developing a project plan• Website administrator responsible for guiding website vision, producing content, troubleshooting requests and website training• Provided research, analysis memos, requests for proposals, grant applications, and supporting documents for City Council review and consideration• Co-managed city social media platforms by creating monthly schedules, researching new content, and tracking/analyzing analytics which led to doubling Facebook reach in less than one year• Generated user-friendly visuals for annual budget data • Established a NIU Government Affairs Work Group that serves as a professional liaison for student issues and City policies

•Researched best practices in comparable markets to generate recommendations for constant improvement•Promoted theatre events through various social media platforms including Facebook,Twitter, Instagram, and Blogs•Conducted marketing campaigns and customer contests•Analyzed social media impact and researched new platforms•Provided customer service at events by operating ticket sales and will call

• Managed concurrent projects from multiple career counselors that included analytics reviews, marketing efforts, generating reports and creating promotional content• Created, coordinated and supervised interns in implementing marketing plans • Designed and implemented a marketing campaign for the Graduate and Professional School Fair which led to record student attendance• Attended NIU events as a career services ambassador and presenter

•Performed research and prepared reports as directed by Partners on issues relating to legislation or other issues of concern•Compiled and distributed daily reports on House and Senate Leadership and Committee Activities•Helped compose synopsis of all relevant legislative and political news each week which was distributed to clients•Assisted Partners with business development proposals and other presentations to existing and potential clients•Attended Congressional hearings and wrote briefs for clients

- Worked with staff and constituents at multiple locations - Scheduled community events and worked on constituent case work - Answered and worked on community phone calls and emails

- Trained crew members in new positions- Rotated and worked all crew positions- Operated overnight shifts

Master Of Business Administration - Mba

Master’S Degree, Public Administration, Project Management

-Emphasis in Fiscal Administration

Graduate Certificate, Industrial Project Mangement

Bachelor'S Degree, Political Science, Community Leadership And Civic Engagement, Business Administration

Activities and Societies: NIU Mock Trial Team NIU Pre-Law Honors Society Mortarboard Senior Honors Society Lambda Sigma Honors Society.

Education record

Participated in a study abroad program through Northern Illinois University. Studies focused on comparative politics and legislative powers.