Christopher Akande Email & Phone Number

Saltsjöbaden, Stockholm County, Se

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New York, New York, Us

Head of Product for Collibra's Core Platform application service teams.

Stockholm, Stockholm County, Se

Product Lead for Spotify's Platform Developer Experience (PDX) tribe, which is focused on creating the world’s best developer experience for every engineer at Spotify.

Berlin, Berlin, De

Product Lead for the Campaign & Content Solution production team. The team was responsible for enabling Zalando Lounge's topline and bottomline growth, through efficient and effective inventory selection and targeting. The product team focused on building and scaling the internal article and campaign creation platform for the Content Production business unit at Zalando Lounge.

Lagos, Ng

Lagos, Ng

Established cross-functional Technology Operations (TechOps) team made up of 28 TechOps Engineers, with 5 direct reports. Responsibilities included internal IT service support, platform application monitoring, and release management for Konga's e-Commerce platform. Led the TechOps team, ensuring alignment of IT processes with overall business requirements and regulatory compliance.Co-led training and adoption of lean and agile methods to product development and delivery across product development teams in Lagos and Cape Town locations.

Lagos, Ng

Established Technology Operation Center (TOC ) adopting ITIL and Agile methodologies, formalizing processes to govern release management, request fulfillment and issues management. Lead a dedicated team of 8 TechOps Engineers, responsible for internal IT service support, application monitoring and reporting incidents related to all internal and external customer facing application platforms.

Lagos, Ng

Established IT Service Desk for 1st and 2nd level incident and problem managementHired and trained Service Desk Engineers for 1st and 2nd level support rolesRole out and Implementation JIRA Service Desk for incident, problem, and change management process across the enterpriseWorked with Software QA manager on usability, regression, and sanity testingWorked with software development team on release management, post release regression and usability testingCreated and published companywide IT policy documentation.

Consulting Business Analyst on Rivers State Tax Management System project.

Worked in the management information systems department as part of the desktop support and help desk teamProvided end-user technological support for desktop and LAN related issuesSetup, deployed, and maintained of staff assigned desktopsAssisted in documenting, escalating, and resolution of internal IT related issuesMonitored and responded to phone and e-mail requests for IT support

New York, Ny, Us

Ensuring all new Apptix clients experienced a smooth transition onto all Apptix SaaS platformsProviding technical documentation and training for several Apptix platformsEnsuring new clients were transitioned to the appropriate service support team, after initialimplementation periodProviding project management assistance on new client implementation projects, as well asassisting account managers during the course of the project life cycleProvided 2nd level support to Apptix Help Desk CenterAssisted in QA testing for newly developed Apptix SaaS platformsAssisted in email data migration and archiving for new users on to the Apptix SaaS Platforms

New York, Ny, Us

Responsible for the management and support of the applications, systems, and system elements that represent the Apptix hosted exchange infrastructureManaged customer request support tickets to ensure they meet Apptix service level agreementProvided outstanding customer service to Apptix clients which included the support of hosted exchange services, BlackBerry Enterprise support, and Microsoft SharePoint supportTroubleshoot a variety of system and application issues related to email flow, DNS settings, BlackBerry reconciliation, data corruption, Microsoft Outlook, and more.

Leesburg, Va, Us

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