Selected to take over management of declining store to focus on improving sales, customer experience, store standards, regulatory compliance (H&S), and profitability. Managing a team of 55 with a turnover of £5 million. Additionally tasked to lead the Hammersmith store and develop a new Store Manager and team. Managing P&L, KPI’s, Customer Experience, Health and Safety, developing team members and succession planning across both sites, managing overheads, Stock loss improvement, recruitment and retention, performance reviews, performance management, managing GDPR as well as all legal responsibilities, and Brand standards across both sites.

Lead teams working across two sites St. Albans & Letchworth, generating circa £10M turnover annually. Managed P&L, planning, financials, process improvements and sales strategies in alignment with target demographics. Directed leadership training programmes. Drove customer service strategy implementation, including team empowerment.Responsible for the day to day running of the region, 20 stores, during the Regional Managers absence. This included leading a team of 20 Managers, communicating key company messages, managing financial performance and customer experience taking appropriate action as required, ensuring all legal and health and safety policies and procedures are maintained. Coaching, developing and supporting Store Managers as required.

Responsible for the running of 2 stores across the region, directing and leading a team of 100+ personnel in one of the largest most commercially important London stores with an annual turnover over £10 million, and 45 personnel in a £3 million turnover store.• Full P&L management across the 2 store, focusing on achieving sales, wage and shrink targets whilst developing the store operations, improving customer service and increasing team member engagement.• Responsible for all aspects of personnel management from recruitment and retention to disciplinarys and grievances whilst maintaining a robust instore succession plan.• Leading the customer service strategy in each store, ensuring all team members are focussed on giving every customer the best level of service on the high street. • Upholding company standards at all times, including health and safety policies and procedure to maintain a safe working environment for self and others• Continuing support of new store opening programme by providing detailed operational reviews and helping Store and Regional Management teams successfully draw up store operations that are sustainable and flexible to cope with new store openings.• Supporting Regional Managers with operational reviews of stores that are not achieving wage or productivity targets drawing up clear action plans to improve performance.• Responsible for the day to day running of the region during the RM’s holiday or days off, working closely with Regional business partners and supporting Store Managers as required.

• Utilising outstanding managerial and communication skills to manage and improve store profitability across the 3 most challenging and commercially important regions made up of 55 stores and with a turnover of £5.5million per week• Key strategic and operational contributor to moving the business to a highly profitable position, strategically responsible for ensuring the business has future capacity to meet its growth targets• Directly supporting Regional Managers and store management teams in their daily duties, overseeing the meeting of challenging results within tight deadlines without compromising standards • Dealing with all aspects of stakeholder relations and personnel management together with detailed financial and budget formulation including P&L targets, retail standards and customer service targets• Utilising exceptional organisational and project management skills to formulate and execute business development activities in detail, setting targets including completion dates • Ensuring maximum productivity and deployment of resources within this fast-paced environment, providing key support including proactively liaising with Store Managers to create robust strategies• Supporting implementation of changes and improvements throughout the regions, including working environment, individual coaching, training and development, time management, • Key contributor to the achievement of challenging business and personal objectives through strong leadership, outstanding service standards and in depth product knowledge• Collaborating closely with HR, LP and Training teams to articulate a consistent corporate message, influencing and building store relationships to support store performance• Successfully supporting new store openingsKey Achievements:• Improving profitability by £400k across 3 regions, the biggest improvement in the business• Analysing and reviewing operations in “Risk stores” to reduce costs and lower the risk of redundancy.

• Directed and led a team of 100 personnel in an £8million per year store, drove the team to achieve all targets while serving 20,000 customers each week• Undertook extensive market and competitor analysis to identify potential for new customers, balanced a tenacious approach with exceptional standards of service to secure new business• Developed reputation building strategies, managed issues and established relationships with key stakeholders, acted as the key interface for all business development activities • Boosted revenues through achieving consistently high store sales figures and a strong focus on high quality pre- and post-sales customer care• Oversaw all aspects of legal compliance and wages across 2 regions, 22 stores, achieved the highest legal compliance, and best wage accuracy across the zone• Highlighted and developed 1 Store Manager, 1 Assistant Manager, 2 AMD’s and multiple supervisors, personally completed the “Aspire” training programme and attained promotion • Upheld company standards at all times, including health and safety policies and procedure to maintain a safe working environment for self and othersKey Achievements:• Significantly improved productivity and store processes; reduced the annual wage spend each year for 4 successive years, while increasing sales by 6% per annum• Opened a new Flagship store and – via the trial of the new “matrix” store operation – helped to shape the business • Consistently reached the Gold level customer service award• Achieved the highest score on the company “houseproud” audit on the region• Bolstered other management personnel across multiple sites• Completed the “Aspire” training programme• Led the retail roll out of SAP across the south zone of 120 stores managing a team of 10 store Managers.

• Took full responsibility for training and coaching management teams to achieve set targets without compromising levels of service• Directed and led a team of 60 personnel in an £5.5million per year store, drove the team to achieve all targets. Key Achievements:• Significantly improved productivity and store processes• Successfully trained 5 Assistant Managers.• Won several company competitions for store standards.• Promoted to Large Store training Branch Manager.

• Directed and led a team of 60 personnel in an £5.5million per year store, drove the team to achieve all targets. Key Achievements:• Significantly improved productivity and store processes• Successfully opened new store in Bletchley achieving highest opening day sales in the year.• Successfully trained 5 Assistant Managers.• Won several company competitions for store standards.• Promoted to Large Store training Branch Manager.

• Managed a team of approx 50 in a fast paced environment to achieve set targets

• Started as a weekend cashier and progressed through each role in store to an Assistant Manager and move to St. Albans as a Training Branch Assistant Manager.• Supported the opening of new stores over a 6 month period.