Director, Customer Success (Ai Services)
Current
Jul 2024 - Present
AeroLeads people directory · profile
Chris Aleman Email & Phone Number
Customer Success & AI Rock Star
at
IntelePeer
1 work email found
@intelepeer.com
3 phones found area 954 and 866
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Customer Success & AI Rock Star
Location
Miami-Fort Lauderdale Area, United States, United States
Company size
Who is Chris Aleman? Overview
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Quick answer
Chris Aleman is listed as Customer Success & AI Rock Star at IntelePeer, a company with 220 employees, based in Miami-Fort Lauderdale Area, United States, United States. AeroLeads shows a work email signal at intelepeer.com, phone signal with area code 954, 866, and a matched LinkedIn profile for Chris Aleman.
Chris Aleman previously worked as Director, Customer Success (AI Services) at Intelepeer and Senior Manager, Customer Success (AI Services) at Intelepeer. Chris Aleman studied at Hialeah High School.
Company email context
Email format at IntelePeer
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{first_initial}{last}@intelepeer.com
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AeroLeads found 1 current-domain work email signal for Chris Aleman. Compare company email patterns before reaching out.
Profile bio
About Chris Aleman
I help great customers evolve their business by opening a can of whoop-aaS with our Atmosphere platform. This all starts by turning their vision into our combined strategy. Along the way, we’ll continue to build their value by creating new and “out of the standard box” ways to increase their overall customer experience.I’m a results- driven and highly committed Customer Success Manager who loves digging into a customer’s issue and solving it with modern technology. I create, and then scale those solutions on customers that matter. When I’m not whooping-aaS, I’m perfecting my already amazing Smoked Old Fashioned, running a Booster Club for a local High School, and perfecting my softball swing.
Listed skills include Android, Blackberry, Microsoft Office, Cisco, and 26 others.
Current workplace
Chris Aleman's current company
Company context helps verify the profile and gives searchers a useful next step.
Intelepeer
14 roles
Chris Aleman work experience
A career timeline built from the work history available for this profile.
Senior Manager, Customer Success (Ai Services)
Jul 2023 - Jul 2024
Manager, Customer Success Engineering
Aug 2022 - Jul 2023
Manager, Customer Success
Apr 2021 - Aug 2022
Lead Customer Success Manager
Jan 2020 - Apr 2021
Customer Success Manager
IntelePeer delivers an omnichannel communication platform as a service (CPaaS) built for the enterprise. We believe that business communications are meant for more than just simple interactions – they should enable businesses to deliver truly delightful experiences. With our voice, messaging, ready-to-use applications, open APIs, and real time analytics.
Jan 2019 - Jan 2020
Senior Performance Compliance Lead
Responsible for quality, contract management and vendor relationship management for over 1,000 small independent businesses, with direct oversight of 40 Quality and Escalation resources. Served as initial point of escalation on the program. Responsible for escalation tracking and resolution.
Aug 2017 - Jan 2019
Sr. Manager, Contact Center Operations
Provided oversight and direction for 200 seat Contact Center, including Operations, Quality, Training, and WorkForce Management within the Healthcare Industry. Successfully implemented the Contact Center from the ground up, which included streamlining hiring process through training. Accomplished on-boarding over 200 employees through 7 simultaneous.
Aug 2016 - Apr 2017
Customer Service Manager
Managed daily operations of both inbound and outbound Customer Service department servicing over 3.8 million members across all Medicare, Medicaid, and Commercial lines of business. Provided leadership and mentorship over seven supervisors, six team leads, and over 120 customer service advocates, in addition to multi-site staff across multiple states..
Oct 2013 - Aug 2016
Customer Service Supervisor
Managed daily customer service activity for inbound customer service of (18) customer service reps and (8) support staff - expediting, quality assurance, training, team lead, resolution specialist, customer advocacy. Ensure customer experience through coaching and support of customer service team.
Dec 2012 - Oct 2013
Contact Center Manager
Bankers Healthcare Group, Inc.
Responsible for overall planning, organizing, and execution of all contact center functions of the New Accounts center. Work in conjunction with other support teams to improve site performance at all levels, satisfying both internal and external customers. Responsible to staff, instruct, schedule, lead, motivate, budget, coach, develop, train, analyze and.
Apr 2012 - Oct 2012
Sales & Customer Service Supervisor
Responsible for building effective teams in customer service and sales (both inbound and outbound), setting performance direction, holding others accountable, delegating, motivating, and coaching and developing others. Also accountable for driving results and leading through constant change.
May 2010 - Apr 2012
Supervisor
Responsible for building effective teams in sales (outbound programs) and customer service (inbound), setting performance direction, holding others accountable, delegating, motivating, and coaching and developing others. Also accountable for driving results and leading through constant change as an outsourcing center.
Sep 2008 - Jan 2010
Sonar Technician
Jan 2002 - Aug 2008
Team & coworkers
Colleagues at IntelePeer
Other employees you can reach at intelepeer.com. View company contacts for 220 employees →
RO
Ricardo Otero
Colleague at Intelepeer
Boca Raton, Florida, United States, United States
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L(
Lisa (Gorrebeeck) Hatheway
Colleague at Intelepeer
Santa Clara, California, United States, United States
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GF
Guénolé Fanou
Colleague at Intelepeer
Denver, Colorado, United States, United States
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CC
Christopher Craig
Colleague at Intelepeer
Denver, Colorado, United States, United States
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CC
Christine Calabria
Colleague at Intelepeer
Port St Lucie, Florida, United States, United States
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OG
Orlando Gonzalez
Colleague at Intelepeer
Pompano Beach, Florida, United States, United States
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MP
Mateo Pinzon
Colleague at Intelepeer
Jacksonville, Florida, United States, United States
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JL
Jacob Larouche
Colleague at Intelepeer
Boca Raton, Florida, United States, United States
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CB
Cristian Bustos
Colleague at Intelepeer
Bogotá D.C. Metropolitan Area, Colombia
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DM
Demir Mensah
Colleague at Intelepeer
Toronto, Ontario, Canada, Canada
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Ricardo Otero
Colleague at Intelepeer
Boca Raton, Florida, United States, United States
View →
L(
Lisa (Gorrebeeck) Hatheway
Colleague at Intelepeer
Santa Clara, California, United States, United States
View →
GF
Guénolé Fanou
Colleague at Intelepeer
Denver, Colorado, United States, United States
View →
CC
Christopher Craig
Colleague at Intelepeer
Denver, Colorado, United States, United States
View →
CC
Christine Calabria
Colleague at Intelepeer
Port St Lucie, Florida, United States, United States
View →
OG
Orlando Gonzalez
Colleague at Intelepeer
Pompano Beach, Florida, United States, United States
View →
MP
Mateo Pinzon
Colleague at Intelepeer
Jacksonville, Florida, United States, United States
View →
JL
Jacob Larouche
Colleague at Intelepeer
Boca Raton, Florida, United States, United States
View →
CB
Cristian Bustos
Colleague at Intelepeer
Bogotá D.C. Metropolitan Area, Colombia
View →
DM
Demir Mensah
Colleague at Intelepeer
Toronto, Ontario, Canada, Canada
View →
2 education records
Chris Aleman education
Education record
Hialeah High School
Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General
Florida National University
FAQ
Frequently asked questions about Chris Aleman
Quick answers generated from the profile data available on this page.
What company does Chris Aleman work for?
Chris Aleman works for IntelePeer.
What is Chris Aleman's role at IntelePeer?
Chris Aleman is listed as Customer Success & AI Rock Star at IntelePeer.
What is Chris Aleman's email address?
AeroLeads has found 1 work email signal at @intelepeer.com for Chris Aleman at IntelePeer.
What is Chris Aleman's phone number?
AeroLeads has found 3 phone signal(s) with area code 954, 866 for Chris Aleman at IntelePeer.
Where is Chris Aleman based?
Chris Aleman is based in Miami-Fort Lauderdale Area, United States, United States while working with IntelePeer.
What companies has Chris Aleman worked for?
Chris Aleman has worked for Intelepeer, Arise Virtual Solutions Inc., Cognizant, Emblemhealth, and Taurus Holdings, Inc..
Who are Chris Aleman's colleagues at IntelePeer?
Chris Aleman's colleagues at IntelePeer include Ricardo Otero, Lisa (Gorrebeeck) Hatheway, Guénolé Fanou, Christopher Craig, and Christine Calabria.
How can I contact Chris Aleman?
You can use AeroLeads to view verified contact signals for Chris Aleman at IntelePeer, including work email, phone, and LinkedIn data when available.
What schools did Chris Aleman attend?
Chris Aleman studied at Hialeah High School.
What skills is Chris Aleman known for?
Chris Aleman is listed with skills including Android, Blackberry, Microsoft Office, Cisco, Access, Call Center, Microsoft Excel, and Team Leadership.
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