Managing Director, Digital Experience
CurrentResponsible for Enterprise Digital Experience leadership and results.
May 2021 - Present
AeroLeads people directory · profile
Christopher Allen Email & Phone Number
Managing Director, Digital Experience
at
Plymouth Rock Assurance
1 work email found
@plymouthrock.com
1 phone found area 617
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Managing Director, Digital Experience
Location
Norfolk, Massachusetts, United States
Company size
Who is Christopher Allen? Overview
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Quick answer
Christopher Allen is listed as Managing Director, Digital Experience at Plymouth Rock Assurance, a company with 501 employees, based in Norfolk, Massachusetts, United States. AeroLeads shows a work email signal at plymouthrock.com, phone signal with area code 617, and a matched LinkedIn profile for Christopher Allen.
Christopher Allen previously worked as Senior Director Digital Strategy at Breezeline and Director Customer Experience & Operations at Homesite Insurance. Christopher Allen holds Accounting from Dalhousie University.
Company email context
Email format at Plymouth Rock Assurance
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{first_initial}{last}@plymouthrock.com
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AeroLeads found 1 current-domain work email signal for Christopher Allen. Compare company email patterns before reaching out.
Profile bio
About Christopher Allen
Continually learning through leadership roles in Process Improvement, Operations, Claims, Call Centers, Analytics, Customer Experience and IT.Recently I have: 1. Turned a -10 NPS into a 65 NPS2. Improved retention rates retaining more than $200 million in additional premium over 5 years3. Reduced Contact Rate Expense by 40% 4. All the above while managing growth from 350K to 2MM policies. I can manage or help lead the design, build and measurement of websites, digital communications, and business processes (Customer Experience and Call Center) that drive yield and retention. While also driving down cost to service. -I excel at building Voice of the Customer survey programs with proper setup of feedback loops -I’m a creative analyst but also an experienced leader and implementer of technical solutions and projects-Process Improver that loves to understand the rational and irrational behaviors of the customer/shopperI can align, lead and grow high performing teams and organizations.-I find the greatest satisfaction in team wins-I love to motivate by sharing results-I am both technical and executive speak enabled-I am accountable and committed to resultsSkills Customer Experience | Digital Customer Behavior Analytics and UX | Customer Segmentation | Customer and Employee Journey Mapping | Strategy and Budget Planning | PMP and Agile Development | Six Sigma Master Black Belt | Lean and Process Excellence certifications | Data Visualization | Customer Effort Score, NPS and OSAT | IT Leadership | Customer Retention | Call Center and Operations Leadership | Executive Presentations | KPIs and OKRs | Digital Marketing and Cross Selling | IT SDLC LeadershipI look forward to meeting folks from all industries and interests. Please don’t hesitate to connect.
Listed skills include Six Sigma, Quality Assurance, Outsourcing, Pmo, and 16 others.
Current workplace
Christopher Allen's current company
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Plymouth Rock Assurance
10 roles · 26 years
Christopher Allen work experience
A career timeline built from the work history available for this profile.
Senior Director Digital Strategy
Tasked with omni-channel design and architecture with a focus on leading Breezeline's digital web and App build out to meet sales and service goals and objectives. Responsibilities include, building the Teams and managing a full rebuild of a high traffic Cable/Internet/Phone provider website (www.atlanticbb.com) into a modern and competitive digital.
Jan 2020 - May 2021
Director Customer Experience & Operations
Built and led teams tasked with developing Homesite's omnichannel Customer Experience Including Websites, Operations, Call Centers and Online Claim Experiences.1. Responsible for the strategy, build out and integration of web, call centers, claim services and communications (email, txt, paper), into a seamless experience for Homesite's Partnerships and.
Sep 2015 - Oct 2019
Customer Experience Manager
Led Customer Experience Department, Retention Analytics and Communications1. Built the business cases and led projects that led to surpassed performance goals for the Knowledge Management Team, Data Visualization Teams, and Retention Team.2. Led the Online Servicing Business and Technology team of 40 IT and business resources to reduce call volume and.
Jan 2013 - Sep 2015
Operations Manager
Managed and led Operations, Call Center Technology and all Process Improvement work
Apr 2010 - Jan 2013
Director-Organizational Effectiveness Practice
Project, Process and Reporting leader for Human Resource Outsourcing Operations Six Sigma, Quality and Productivity leaderResponsible for scorecard performance and improvement in Health and Benefits Outsourcing; Defined Contributions, Defined Pensions, Time/Absence Management and Total Benefits Outsourcing lines of business. Managed team of 18 certified.
Apr 2007 - Apr 2010
Vice President-Quality & Productivity
Retail Banking Officer with Process Improvement leadership roles in Credit and Debit Card Sales, Service, Claims, IT and Automated Teller Machine (ATM) Technology. Led customer-centric efforts as part of best in class debit and credit card customer support management team. 1. Led initiatives and change in process leading to an average of $20 million in.
2000 - 2007
~7 yrs
Business Analyst
Quality assurance and process improvement roles in the retail banking and lending technology departments1. Automated retail banking software testing using newest web testing automation tools. 2. Selected for PMP and Six Sigma Lean Training Programs with rotations on an enterprise project swat team. 3. Process mapped and led Lean Kaizen events in Electronic.
2000 - 2002
~2 yrs
Manager-Global Custody
Investors Bank & Trust acquired by State Street1. Trading desk and wire room manager2. Trusted with signing rights over $25million and OFAC security.3. Developed intra-day shares and cash balancing process and capabilities using in-house technology that reduced balancing errors down to nearly 0% (same day within 30 minutes of close of market).
Jan 1997 - Jan 2000
Trade/Income Coordinator
Jan 1995 - Jan 1997
Team & coworkers
Colleagues at Plymouth Rock Assurance
Other employees you can reach at plymouthrock.com. View company contacts for 501 employees →
YG
Yunxiao Gao
Colleague at Plymouth Rock AssuranceShanghai, China, China
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DM
Deborah Mucha
Colleague at Plymouth Rock AssuranceTrenton, New Jersey, United States, United States
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JK
Jawad Khan
Colleague at Plymouth Rock AssuranceBethpage, New York, United States, United States
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JH
Jackie Haglund
Colleague at Plymouth Rock AssuranceBoston, Massachusetts, United States, United States
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JG
Jovanni Grant
Colleague at Plymouth Rock AssuranceCanton, Massachusetts, United States, United States
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JK
Joanne Kelly
Colleague at Plymouth Rock AssuranceBoston, Massachusetts, United States, United States
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CA
Corinne Amoroso
Colleague at Plymouth Rock AssuranceRed Bank, New Jersey, United States, United States
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MB
Matthew Bergiel
Colleague at Plymouth Rock AssuranceMedfield, Massachusetts, United States, United States
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GF
Garrett Frey
Colleague at Plymouth Rock AssuranceIslip Terrace, New York, United States, United States
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JL
Joseph Lettera
Colleague at Plymouth Rock AssuranceTrenton, New Jersey, United States, United States
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Yunxiao Gao
Colleague at Plymouth Rock AssuranceShanghai, China, China
View →
DM
Deborah Mucha
Colleague at Plymouth Rock AssuranceTrenton, New Jersey, United States, United States
View →
JK
Jawad Khan
Colleague at Plymouth Rock AssuranceBethpage, New York, United States, United States
View →
JH
Jackie Haglund
Colleague at Plymouth Rock AssuranceBoston, Massachusetts, United States, United States
View →
JG
Jovanni Grant
Colleague at Plymouth Rock AssuranceCanton, Massachusetts, United States, United States
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JK
Joanne Kelly
Colleague at Plymouth Rock AssuranceBoston, Massachusetts, United States, United States
View →
CA
Corinne Amoroso
Colleague at Plymouth Rock AssuranceRed Bank, New Jersey, United States, United States
View →
MB
Matthew Bergiel
Colleague at Plymouth Rock AssuranceMedfield, Massachusetts, United States, United States
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GF
Garrett Frey
Colleague at Plymouth Rock AssuranceIslip Terrace, New York, United States, United States
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JL
Joseph Lettera
Colleague at Plymouth Rock AssuranceTrenton, New Jersey, United States, United States
View →
2 education records
Christopher Allen education
Accounting
Dalhousie University
Communications And Accounting
Bridgewater State University
FAQ
Frequently asked questions about Christopher Allen
Quick answers generated from the profile data available on this page.
What company does Christopher Allen work for?
Christopher Allen works for Plymouth Rock Assurance.
What is Christopher Allen's role at Plymouth Rock Assurance?
Christopher Allen is listed as Managing Director, Digital Experience at Plymouth Rock Assurance.
What is Christopher Allen's email address?
AeroLeads has found 1 work email signal at @plymouthrock.com for Christopher Allen at Plymouth Rock Assurance.
What is Christopher Allen's phone number?
AeroLeads has found 1 phone signal(s) with area code 617 for Christopher Allen at Plymouth Rock Assurance.
Where is Christopher Allen based?
Christopher Allen is based in Norfolk, Massachusetts, United States while working with Plymouth Rock Assurance.
What companies has Christopher Allen worked for?
Christopher Allen has worked for Plymouth Rock Assurance, Breezeline, Homesite Insurance, Mercer, and Bank Of America.
Who are Christopher Allen's colleagues at Plymouth Rock Assurance?
Christopher Allen's colleagues at Plymouth Rock Assurance include Yunxiao Gao, Deborah Mucha, Jawad Khan, Jackie Haglund, and Jovanni Grant.
How can I contact Christopher Allen?
You can use AeroLeads to view verified contact signals for Christopher Allen at Plymouth Rock Assurance, including work email, phone, and LinkedIn data when available.
What schools did Christopher Allen attend?
Christopher Allen holds Accounting from Dalhousie University.
What skills is Christopher Allen known for?
Christopher Allen is listed with skills including Six Sigma, Quality Assurance, Outsourcing, Pmo, Lean Manufacturing, Operations Management, Change Management, and Strategy.
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