Chris Long, Mba Email & Phone Number

Waterloo, Ontario, Canada

Responsible for the ongoing development of our SFDC Sales Cloud instance through analysis, planning, development, and deployment of features aimed to support growth, integrate systems (Pardot, NetSuite, etc.) and foster collaboration.

Owned the implementation and ongoing development of organization’s SFDC based enterprise quality management system (eQMS) through analysis, planning, development, and deployment of features across its North American facilities.Key Accomplishments • Designed and implemented full audit suite devised to facilitate planning, tracking and coordination activities involved in conducting internal audits, regulatory audits, and external audits of qualified vendors / suppliers. • Designed, developed, and implemented a custom scoring solution to monitor vendor / supplier performance surfacing key financial information from SAP and utilizing APEX, Visualforce, and 3rd Party Web Services to render score cards.• Improved overall user adoption by over 50% with a series of platform enhancements designed to personalize the user’s experience, provoke user engagement when necessary, and dramatically simplify / automate complex and routine tasks.• Lowered time / cost of onboarding users by developing a comprehensive library of instructional videos designed to expedite user training on Salesforce fundamentals, eQMS features and commonly performed tasks / activities.

Led team of 3 developers through transformation of college’s MS SharePoint based Student Portal, establishing its vision, building features, and increasing functionality, to support the evolving needs of its faculty, staff, and students.Key Accomplishments• Built strategic partnerships with stakeholders and executive leadership opening lines of communication across the college developing a unified product vision, roadmap, and milestones to address institution’s evolving priorities / objectives.• Spearheaded the implementation of Agile / Scrum coaching team members on best practices, developing our roadmap, backlog and sprint cycle leading our team through ceremonies to deliver 4 months of enhancements in 8 weeks.• Designed, developed, and implemented several apps / features utilizing MS Power Platform, REST APIs and JSON to expand the portal functionality without the need for further technical or financial resources.

Led cross-functional team through the ongoing growth and development of organization’s Higher Education Portal and LMS Integration products inline with firm’s strategic objectives and market changes.Key Accomplishments• Led expansion of LMS Integration Platform extending support for additional learning management systems, Canvas and Desire2Learn, creating a new revenue stream for under-serviced customers. • Owned the unification of firm’s legacy portal products through development of a consolidated Higher Education Portal to serve the growing needs of all customers significantly lowering ongoing development costs.• Led delivery of a subscription-based deployment option for organization’s LMS Integration Platform creating an ongoing monthly revenue stream and reducing implementation to under an hour.

Partnered with product teams supporting the development / delivery of features across a suite of Higher Education software including ERP, Self Service and Portal solutions leading team’s analysis, design, and validation efforts.Key Accomplishments• Led team of business analysts through the implementation of Agile / Scrum mentoring team on principles, best practices, and alignment of efforts with strategic, market and regulatory priorities.• Owned the development / delivery of a suite of features responsible for drawing attention to at risk students enabling instructors, coaches, and advisors to intervene early leading to lowering attrition.

Consulted internal departments providing analysis of process, business, and technology challenges offering guidance, facilitating discussions, gathering requirements, evaluating options, and overseeing resolution.

Managed institution’s information systems administering access, managing upgrades, and developing features / solutions to address the evolving needs of faculty, staff, and students.

Mba, Business Administration

Business Administration, Information Systems

Certified Scrum Product Owner, Software