Chrisa Mayi Email & Phone Number

Stockholm, Stockholm County, Sweden

As a CSM, I take over the responsibility of the customer once they have signed a contract with us. I onboard them and then maintain communication with the customer to ensure their needs are met. I also look at needs they may not know they have. Finding solutions and coming up with suggestions so that the customer gets the greatest possible benefit from the platform. Leading various customer projects such as system implementation and training is another part of my role.In addition to the responsibility for my customers and projects, I have several other areas of responsibility which include:Develop and manage strategic coaching guidesManage and act on customer surveysPlan and execute major customer events and webinarsDevelop and manage the service portfolioDevelop and manage project layout documentation

Stockholm, Stockholm County, Sweden

As the first in-house person in the Customer Support department, I have created processes, improved relations and cooperation with other departments, and written manuals. Prepared and made sure the department is data-driven which is valuable to improvements and further development.

Stockholm, Sweden

Stockholm, Sweden

Customer support agent and trained all Customer Support staff.

Sweden

Help out in the everyday routine concerning the children at the kindergarten.

•responsible for the academic progress off all students•developed programs for students in need of extra academic support•monitored and guided the staff•arranged material for staff training and held staff training•held parent meetings•scheduling•held staff appraisal meetings •trained the school principal•held staff meetings•held admin meetings•reported to the SABIS representative•staff evaluation•trained the future Academic Quality Controller and KG-Coordinator (Kindergarten Coordinator)

Erbil, North Iraq

I taught English in accordance with the SABIS system.

Erbil, North Iraq

As the local English teachers did a good job teaching grammar my focus was on the spoken part. I created programs to help my students in conversation and understanding.

Erbil, North Iraq

I wrote articles for the newspaper.

Erbil, North Iraq

I organized all the paperwork and material of the project. I also organized the workshops, prepared PowerPoint presentations. I translated Swedish material to English and Kurdish.

Uppsala, Sweden

I received phone calls and helped customers with their errands.

University College Degree, Retail Management

Bachelor Of Arts (B.A.), English Language And Literature/Letters