Chris Mccoy

Chris Mccoy Email and Phone Number

Revenue Operations Director (RevOps) | Chief Encourager | Growing people, process, and data @ The Industrial Service Group
Chris Mccoy's Location
Atlanta Metropolitan Area, United States, United States
Chris Mccoy's Contact Details
About Chris Mccoy

I describe myself as a highly collaborative, entrepreneurial sales leader who drives revenue by implementing tools that streamline processes, solve pain points, and create predictability. I am energized by creating efficiencies, developing actionable solutions to complex problems, and transforming processes from good to great. My experience includes serving as Chief Revenue Officer, Sales Director, and eCommerce Director for CablesAndKits.com, which provides technology hardware and cabling. A snapshot of success in driving revenue in these roles includes: » Increasing revenue 35% by making improvements to the deal qualification and advancement process.» Enhancing Average Order Value (AOV) 26% by driving improvements to the website.» Generating more than 2X the number of customers generating $20K+ in annual sales. » Improving ecommerce sales 8% YoY. With a flexible and entrepreneurial approach to operations, I’ve been successful in consistently streamlining operations and creating efficiencies. For example:» 80% reduction of errors in processing customer returns» 10% improvement in on-time deliveries» 190% increase in customer touchpoints» 30% reduction of excess inventory» 25% decrease in Customer Acquisition Cost (CAC)The fact that my team averages more revenue per rep per year than the industry average can be attributed to strong hiring, onboarding, training, and coaching processes. I have introduced better training platforms, changed CRMs, and developed data quality processes to ensure more accurate data. As a result, team members have the tools, knowledge, and support they need to be successful — and the results show that they are clearly successful. Outside of work, I am an avid pickleball player and enjoy watching all kinds of sports.

Chris Mccoy's Current Company Details
The Industrial Service Group

The Industrial Service Group

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Revenue Operations Director (RevOps) | Chief Encourager | Growing people, process, and data
Chris Mccoy Work Experience Details
  • The Industrial Service Group
    Revenue Operations Director
    The Industrial Service Group Jul 2024 - Present
    Indianapolis, In, Us
  • Cablesandkits
    Division President
    Cablesandkits Nov 2020 - Jul 2024
    Commerce, Georgia, Us
    CablesAndKits provides technology hardware and cabling to businesses. As a division president, I manage all aspect of sales operations to ensure alignment for our go-to-market (GTM) strategy including ownership of the revenue operations technology stack. I also manage forecasting, pipeline generation, sales territory setup, target account identification, and compensation strategy. My team includes on-shore and off-shore employees based in the Philippines. Representative operations achievements include: » 60% reduction in customer support costs» 80% reduction in warranty processing errors» 10% increase in on-time deliveriesA sample of sales leadership initiatives:» 60% average revenue increase per rep, per year. » 100%+ increase in customers categorized as “large”» 25% improvement in deal volume» 50% reduction in sales training investments» 96% reduction in time needed to transfer leads to sales reps
  • Cablesandkits
    Sales Director
    Cablesandkits Jul 2018 - Oct 2020
    Commerce, Georgia, Us
    As sales director for a team of nine including remote members in the Philippines, I led all sales operations. This included setting goals, developing and implementing sales strategy, building reports, identifying trends, and coaching the sales team. I also maintained ownership of the sales technology stack. Representative achievements include: » 45% increase in revenue in just two years» Revising the compensation strategy to align sales behaviors with CablesAndKits’ objectives» Launching HubSpot and implementing account management processes to improve customer retention» Creating lead scoring and customer health scores to improve the client experience» Creating a sales playbook to improve processes and facilitate achievement of sales goals» Streamlining sales operations with a new customer territory system, sequencing tools for customer communications, and pipeline management processes
  • Cablesandkits
    Ecommerce Sales Director
    Cablesandkits Jun 2017 - Jun 2018
    Commerce, Georgia, Us
    I returned to the role of eCommerce Sales Director after a one-year hiatus, during which time I built an Amazon business. In addition to setting goals for the sales team, I drove marketing strategy and website and email optimization; I also owned the marketing technology stack and managed multiple agency partnerships. Representative achievements include: » 26% improvement in Average Order Value (AOV) » 10% increase in site visitors in six months» 7% reduction in lead acquisition costs in one year» 30% reduction of excess inventory
  • My Cup Of Tea
    Owner
    My Cup Of Tea Jun 2016 - Jun 2017
    I built an online business from the ground up – purchasing a wide range of products at wholesale and implementing processes that added value and gained top listings. As a result, my business was profitable from inception.
  • Cablesandkits
    Ecommerce Sales Director
    Cablesandkits Jan 2013 - Jul 2016
    Commerce, Georgia, Us
    Representative achievements include: » 25% reduction in Customer Acquisition Costs (CAC) » 8% increase in ecommerce sales YoY» Leading the introduction and deployment of business intelligence tool Tableau.
  • Cablesandkits
    Business Development Manager
    Cablesandkits May 2009 - Dec 2012
    Commerce, Georgia, Us
  • Cab Worldwide
    Project Coordinator
    Cab Worldwide Sep 2005 - May 2009
    Buford, Georgia, Us
  • Halski Systems
    Network Engineer
    Halski Systems Jun 2004 - Aug 2005

Chris Mccoy Skills

Business Development E Commerce Marketing Strategy Management Vendor Management Team Leadership Crm Sem Web Analytics Account Management Business Intelligence Multi Channel Marketing Affiliate Marketing Project Management E Business

Chris Mccoy Education Details

  • Gwinnett Technical College
    Gwinnett Technical College
    Information Technology

Frequently Asked Questions about Chris Mccoy

What company does Chris Mccoy work for?

Chris Mccoy works for The Industrial Service Group

What is Chris Mccoy's role at the current company?

Chris Mccoy's current role is Revenue Operations Director (RevOps) | Chief Encourager | Growing people, process, and data.

What is Chris Mccoy's email address?

Chris Mccoy's email address is ch****@****ski.com

What is Chris Mccoy's direct phone number?

Chris Mccoy's direct phone number is +170649*****

What schools did Chris Mccoy attend?

Chris Mccoy attended Gwinnett Technical College.

What are some of Chris Mccoy's interests?

Chris Mccoy has interest in Kids, Investing, Gardening, Electronics, Home Improvement, Crafts, Science And Technology, Collecting, Home Decoration.

What skills is Chris Mccoy known for?

Chris Mccoy has skills like Business Development, E Commerce, Marketing Strategy, Management, Vendor Management, Team Leadership, Crm, Sem, Web Analytics, Account Management, Business Intelligence, Multi Channel Marketing.

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