• Collaborated with project managers and clients to develop comprehensive project plans, including sprint goals, user stories, acceptance criteria, and capacity planning, ensuring delivery of valuable increments for over 10 sprints.• Conducted backlog refinement meetings to review sprint progress, address high-level requirements, and facilitate collaboration amongst project leadership and clients.• Generated weekly progress reports, status updates, and performance metrics to project stakeholders, management, and clients to ensure requirements are being satisfied. • Verified project deliverables meet quality standards set by the client and provided demonstrations and troubleshooting for users resulting in a 100% user satisfaction rating.• Created an inclusive team environment by promoting open communication, knowledge sharing, and adaptability amongst our technically and geographically diverse team.

• Completed 400+ project cases using IPRO eCapture, CloudNine LAW, and Relativity within a collaborative and adaptive team environment.• Collaborated with diverse teams, including technology, operations, and leadership, to gather litigation requirements and implement detailed solutions for improvements that meet stakeholder needs.• Utilized project management skills to ensure proposals were submitted on time and met all requirements, resulting in a 100% on-time submission rate for all proposals.• Identified inefficiencies in system processes and recommended improvements to increase productivity by shortening job workflow and increasing automation to lower risk of human error.• Collected data from various data sources including operating systems, desktop/laptop computers, tablets/smartphones, and other external USB sources.

• Supported team with constant communication and multitasking to provide an exceptional customer journey and smooth flow of store operations• Introduced more than 100 businesses to our many services and technologies within a fiscal quarter• Trained new workers by shadowing their experiences and giving them professional feedback to achievestore metrics• Improved store ratings through collaborative engagements with management and coworkers to obtainessential skills and knowledge needed to succeed