As a dedicated and adaptable Business Development Representative with over four years of experience, I have honed my expertise in cold calling, B2B sales, appointment setting, and lead qualification. I am skilled in using creative techniques to build relationships with prospective clients, identify their needs, and offer tailored product and service solutions. My ability to maintain accurate records and stay informed on the latest product knowledge has contributed to my success in driving sales and achieving targets.With previous roles in customer service, I’ve developed strong conflict resolution, upselling, and problem-solving skills, handling escalated calls and resolving customer inquiries with professionalism. I thrive in fast-paced environments, working efficiently both independently and as part of a team to meet organizational goals.I am also proficient in Microsoft Office Suite, possess excellent time management skills, and have a proven ability to quickly adapt to new work environments. My experience across multiple industries and my commitment to customer satisfaction make me a valuable asset to any organization.
Freelance
-
Sales RepresentativeFreelance
-
Cold Calling SalesRemotereps (Formerly Cc Capital Group) Dec 2022 - Sep 2024cold calling. appointment setting, -
Virtual AssistantRemotereps (Formerly Cc Capital Group) Nov 2022 - Sep 2024Cold calling potential clients asking pertinent questions to qualify them for what we are offering. Persuade the customer to buy by demonstrating how the merchandise or services meet their needs. I also verified and record the customer’s personal information accurately in a computer system. Pre typed emails was sent to these potential clients when requested and a brief insight of what the company is about was also given. I also had to set appointments and this was where i was responsible for contacting potential customers and scheduling appointments for the company. It was typically identifying potential clients, reaching them on the phone, and scheduling an appointment for a partner executive to do follow-up visit, either in person or via telephone. -
Customer Service RepresentativeConduent Hr Services Feb 2021 - Oct 2022Montego Bay, Saint James, Jamaica• Transfer to the relevant department • Update all info when necessary. • Answered inbound calls to greet and assist customers with various needs and questions. • Resolved customer inquiries, complaints and issues providing insightful solutions. • Handled escalated callers to reach positive outcomes. -
Customer Service RepresentativeItelcx Feb 2022 - Sep 2022Montego Bay, Saint James, JamaicaResolving tickets across various channels, including voice calls, email, and social media, using tools like Zendesk and Slack. I demonstrate strong ownership in addressing customer issues, providing clear and concise communication throughout the resolution process, ensuring positive outcomes. Maintaining detailed records of customer interactions, transactions, and feedback to continuously improve service processes. Additionally, I provide valuable feedback to optimize workflows and enhance the overall customer experience.
Chrisann Bailey Education Details
-
The National Council On Technical And Vocational Education And Training ( Nctvet)Customer Service Support/Call Center/Teleservice Operation
Frequently Asked Questions about Chrisann Bailey
What company does Chrisann Bailey work for?
Chrisann Bailey works for Freelance
What is Chrisann Bailey's role at the current company?
Chrisann Bailey's current role is Virtual Assistant.
What schools did Chrisann Bailey attend?
Chrisann Bailey attended The National Council On Technical And Vocational Education And Training ( Nctvet).
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial