Oversee daily operations of the Call Center, including truck routing, scheduling, donor follow-up and compliance with the NYC Department of Sanitation refashionNYC contract and other partnerships. Responsible for ensuring Call Center productivity goals are met and daily operations for thrifts and DSNY refashionNYC run smoothly and efficiently.

Drove sales via online auctions on the Housing Works auction website. Managed and maintained monthly auction calendar, workflow, and timeline for ten locations, executing 20-25 auctions per month. Oversaw all physical shop installations, ensuring auction windows were visually appealing and within brand standards. Further developed extensive personal knowledge of Furniture, Fashion, Jewelry and Art, including Luxury markets. Trained and developed auction personnel to assist in evaluation and curation of product donations in order to maximize online sales. Improved sell-through and user experience by ensuring integrity of listings and site modifications. Partnered with Lead Curator, Marketing, Development, and Store teams to identify business opportunities and risks. Managed customer inquiry response process, ensuring appropriate language and tone.Housing Works is a healing community of people living with and affected by HIV/AIDS. Our mission is to end the dual crises of homelessness and AIDS through relentless advocacy, the provision of lifesaving services, and entrepreneurial businesses that sustain our efforts.Housing Works' social enterprise businesses provide crucial funding for Housing Works' mission in addition to employment opportunities to the community.https://www.housingworks.org/https://auction.housingworks.org/auctions

Drove soft and hard goods home store sales in stores and online; determined pricing strategies through analysis of sales, trends, and market deviations. Led team to recommend price reductions and promotions to increase margins and turn, maintaining optimal inventory levels.

Drove furniture & mattress business, liaising between Omni DMM and key internal stakeholders. Managed marketing process from strategy to sign-off. Ensured execution of collaborative activities across multiple functions, driving customer-focused decision making.

Key support to digital furniture & luggage merchant teams, focused on strategy and collaboration: identifying sales driving tactics, analyzing competitive data, partnering cross functionally with digital & omni buying teams and internal stakeholders.

Owned communication process from the central organization to the field, driving sales by providing tools and direction to execute business strategies in 650 locations. Ensured language and messaging remained consistent with overall corporate objectives. Managed capital projects, new store openings and remodels.

Developed and communicated business strategies for day-to-day operation of jewelry & watches business in 260 locations. Streamlined processes and revised outdated operating procedures; collaborated with Asset Protection and HR partners to implement.

Drove handbags & accessories sales by developing actionable plans with Regional Merchandise Managers for locational opportunities; served as liaison between EVP/General Merchandise Manager and RMMs.