Chris Armstead Email & Phone Number

United States

Atlanta Metropolitan Area

• Lead and provide strategic direction to a team of learning designers/producers and digital learning specialists to design, develop and produce innovative, effective, and highly scalable learning experiences, influencing key design and production decisions for maximum learning impact• Develop and lead learning technology strategy and governance model, managing infrastructure and ensuring integration with other systems, platforms, and processes• Drive a portfolio management approach for the development and maintenance of learning assets, proactively engaging leaders and course owners to assess effectiveness and continuously improve• Define success metrics and evaluation strategy for all learning solutions, including the development and iteration of learning impact reports and dashboards• Administer, configure, and support Docebo and HealthStream Learning Management Systems (LMS), including programming, interfacing, data conversion activities, and troubleshooting of learner and system issues

Greater Atlanta Area

• Research, design, write, edit, and maintain instructional documentation and training materials within the Children’s hospital system, incorporating the use of industry best practices and emerging technologies to support strategic planning and instruction as needed, combining instructional design principles, advanced adult learning theory, and technology to design and develop innovative solutions for complex training projects to maximize learning outcomes• Manage major projects and programs from inception to completion within aggressive timeframes, including the development and execution of strategic training plans and standard design methodologies• Conduct comprehensive, organization-wide training needs assessments for various business units to determine gaps, training objectives, audience needs, and methods of delivery, making recommendations as appropriate• Translate business unit policies and procedures into effective training materials• Select optimal learning and delivery methods to maximize learning – classroom, eLearning, self-study, etc.• Collaborate with Subject Matter Experts (SMEs) during course design and development to ensure final solution meets expectations, aligning learning strategy with organizational initiatives and departmental goals• Coordinate publication and dissemination of materials, and develop communication strategies for training programs• Assess and evaluate effectiveness of training programs, and implement recommendations for improvements• Explore and evaluate new training technologies and approaches

Greater Atlanta Area

* Research, design, write, edit, and maintain instructional documentation and training materials within Clinical Programming & Resources team to optimize care provided by home health, hospice, and therapy associates to patients* Facilitate regional and local EMR systems training and other education activities as needed for new hire orientation and implementation of new business processes, either on-site or via online collaboration tools (e.g. Adobe Connect, Webex, Skype for Business) * Effective performance consultant, addressing organizational performance issues through coaching, leadership development, and change management programs to achieve business goals* Optimize program components through eLearning design and technology for decentralized delivery and localization * Collaborate with SMEs and trainers on the design, development, and implementation of eLearning courses and awareness-level content (job aids, reference guides, articles, etc.)* Consult with Healthcare Services product line managers within Clinical Programming and Resources team to identify, analyze, diagnose, and problem solve organizational effectiveness issues and provide recommendations for addressing such issues, including assisting with system design, administration, and implementation of various strategies within EMR platforms to ensure continued compliance with federal and state regulations* Evaluate training effectiveness to determine if desired needs and goals have been achieved andprovide feedback to management. Adjust programs based on results of evaluations to maximizelearning transfer and to identify opportunities and strategies for performance improvement byremoving barriers affecting employee performance* Create effective learner assessments that support learning objectives and demonstrate skills mastery* Utilize cutting-edge content authoring and multimedia production tools, including Lectora Inspire, Adobe Captivate, and Adobe Creative Cloud products

Nashville, Tn

* Provided support for next-generation EMR solutions including HomeCare HomeBase, HealthMedX Vision, CareTracker, and ALMSA, automating previously manual, time-consuming patient care and clinical billing processes by transitioning paper medical records to electronic formats* Streamlined eight-wave HomeCare Homebase implementation for over 50 home health and hospice networks, involving custom software configuration and deployment of over 2,000 mobile devices* Supported workflow-driven methodology used by Homecare Homebase system to ensure that all activities surrounding patient care are completed in a timely manner by each responsible party* Developed electronic forms for use by nurses, therapists, and social workers completing clinical documentation via the PointCare mobile app under direction of top level clinical and operational staff* Analyzed protected health information to support decision making efforts by management based on best practices developed by organization* Ensured compliance with HIPAA and other regulatory requirements set forth by the Centers for Medicare and Medicaid Services (CMS) and other government agencies* Developed training documentation for newly hired team of analysts to troubleshoot issues with mobile devices used for clinical documentation* Devised functional specifications for IT related support tasks in newly created support group and serve as a technical escalation point for database related support issues

Nashville, Tn

* Provided deskside support for hardware and software issues, including desktops and laptops* Assisted in initial setup and imaging of hardware and other new equipment* Served as escalation point for Help Desk team supporting approximately 8,000 field users* Diagnosed and appropriately escalated issues related to wide area networking and infrastructure issues involving over 650 senior living facilities* Administered Avaya call server, including additions and modifications to the system and cutover to a new voice carrier* Served as primary support contact for telecommunications related issues for approximately 400 corporate users, including patching of new data and phone connections for newly renovated facilities and maintenance of networking closets* Administered mobile device management solutions, including SOTI Mobicontrol, Blackberry Enterprise Server, and MobileIron* Performed setup of mobile devices for business use, including Android, Blackberry, and iPhone* Supported LifeSize, a video/voice conference solution capable of being used between upto four corporate locations* Aided in deployment and support of MobileXUSA digital imaging software, primarily used for x-ray imaging and storage* Provided support for audio/video related issues in corporate training facilities and conference rooms, as well as offsite meetings, including presentation and video playback via DLP projection* Assisted in account creation and access provisioning to various systems and resources as set forth by company guidelines via Active Directory* Managed procurement and inventory activities for necessary equipment* Drafted operating instructions and procedures and trained new staff* Facilitated technological support for training and ensured adequate resources

Commissioned home appliance sales.

Nashville, Tn

* Provided technology support to faculty and staff on campus, including resolution of incidents requiring proper notification, escalation and documentation* Aided faculty and staff by providing live support for university owned computers via phone and remote desktop connections* Provided walk-in support for student owned computers, while offering instructional assistance to new students on how to access technological resources* Supported classroom LCD projection systems, including DVD/VCR playback, computer video/audio streaming, and digital overhead projection* Assisted instructors with utilization and troubleshooting of classroom technology while working with the university’s IT department and Adult Learning Program concurrently* Performed walk-through of IT department periodically to ensure normal operations, following established procedures for resolution of deviations* Maintained logs and other departmental documentation for University

Nashville, Tn

* Managed and improved integrity of asset management system* Gained experience and knowledge of database management and data migration concepts* Aided in hardware and software support, maintained logs and other departmental documentation

Doctor Of Education, Learning Technologies

Master Of Information Systems, Information Technology

Bachelor Of Business Administration, Information Technology Management, International Business