Chris Anderson, Cissp, Itil Email & Phone Number

Boston, Ma, Us

Strategic Operational Leadership: - Lead multi-company operational strategies to increase efficiency and reduce costs. - Establish clear expectations and highest work standards, fostering a culture of excellence and change readiness.Process Improvement - Develop, implement, and evaluate improvements contributing to productivity and quality across multiple companies. - Optimize workflows between departments, enhance communication, and monitor service levels for seamless operations.Customer Journey Optimization - Define and evolve customer journey frameworks aligned with strategic objectives, utilizing performance metrics and industry analysis. - Drive improvements in customer acquisition and retention strategies to enhance overall satisfaction and loyalty.Project & Change Management - Oversee project management, rollout, and change management efforts to support operational initiatives. - Convert high-level objectives into actionable tasks, timelines, and plans, ensuring successful execution.HR Management & Development - Manage all HR functions, including recruitment, training, and professional development. - Ensure competitive pay programs aligned with strategic plans and budgetary parameters to support recruitment and retention.Technology Integration & Innovation - Evaluate and identify technology partnerships for new capabilities, accelerating overall strategy. - Keep abreast of technology industry trends to re-evaluate and optimize technical systems utilized by the company.Communication & Collaboration - Facilitate effective communication between departments to optimize staff allocation and enhance operational efficiency. - Work closely with all functions to transition strategic analysis and recommendations into execution, ensuring alignment with organizational goals.

Boston, Ma, Us

- Provides leadership, individually and through direct reports, in planning and managing solution development and production and maintenance support.- Ensures systems performance and service-level requirements are met.- Manages strategic relationships with key IT product and services providers.ategic goal- Directs teams of technical, professional and management staff in the successful fulfillment of IT product engineering and production operational commitments.- Oversees the execution of enterprise technology standards, governance processes and performance metrics to ensure IT delivers value to the enterprise.- Directs risk evaluation and compliance management processes.- Drives product engineering, implementation, and deployment.- Directs resource management, with reference to the IT workforce plan.- Sponsors, coordinates, and approves the enterprise's strategic technology plan- Steers enterprise initiatives that support the technology strategy- Leads formal multilevel direct-report teams and informal cross-functional teams- Gains team members' input to and sets the team's vision, goals, and strategic plan

Provide Security training and Consultations to small businesses.

Concord, Ma, Us

Implemented and manage vulnerabilities on the servers using Tenable Nessus.Built out and manage an ITIL based Service desk using Jira service deskImplement and maintain ELKStack Cluster with Kibana to monitor server logsMaintain and Document workflows with ConfluenceMaintain Gsuites for Faculty and StudentsMaintain Microsoft 365 for EducationMaintain Active DirectoryMaintain, monitoring, and resolve issues related to on-prem databasesMaintain all vlans and bandwidth utilization with Meraki AP’s and SwitchesAssist CTO writing board reports for IT operationsLead and train two other team members with direction and technology training.Implemented and maintain a continuity solution using Veeam for on-site and AWS for off-site

Quincy, Massachusetts, Us

PowerShell Scripting / IT AutomationWindows InfrastructureDiagnose replication traffic in various networks using tools such as repadmin and DNSTransfer FSMO roles as required to keep them on correct DC’sDiagnose and repair Secure Channel trust relationships between Domain and various workstationsDesigned Active Directory OU, Pushed software via Group policiesDesigned Security GPO’s as required by various clientsDiagnosed and repair replication issues among DC’sBuild 2008 AD/DC migrate DNS,DHCP,File servers and demote 03 boxesSonicWallBack up SonicWall configurations, Converted configurations from old to new devices using SonicWall tools, Imported into new device and successfully swapped out SonicWalls without interruption to clients.Set up many TZ and NSA series SonicWallsConfigure NAT policies on sonic walls and Firewall access rulesConfigure various VPN’s and SSL VPN’s from remote users to SonicWallConfigures SIP trunk pass through on SonicWall and Avaya IP phone systemsdiagnose VoIP call quality with Sonicwall packet capture and wiresharkConfigure SonicWall security features, Content filtering, IPS, Gateway anti-virus, Gateway anti-spywareConfigure exclusions for security servicesMaintain Licensing, renew licensing, and license new Sonicwall servicesConvert Cisco ASA network policies to Sonicwall and install SonicwallVM WareInstalled many 2008 server in an ESX 4.1 and 5.0 environmentConverted many machines from physical to virtual using VMware conversion toolInstalled ESX 5.0 on bare metal machines.Bypassed ESX root passwords using linux boot cd’sconfigured ESX network settings and creating machines with local storageBack Up StrategiesConfigured Backup exec media sets, storage, and back up jobs EncryptionEncrypt various machines with Truecrypt Penetration / Vulnerability AssessmentsCisco switches to sniff Traffic with WiresharkRun Nessus Vulnerability scanner against system

Quincy, Massachusetts, Us

-Manage IT staffing, including, supervision, scheduling, evaluation, and recruiting. Develop staff by identifying growth opportunities and continuous improvements activities-Create staff training and certifications paths to align capabilities with work processes.-Establish business processes within ticketing system to keep tickets flowing.- Define Service roles such as Tier 1, Tier 2, Project associates to allign service outcome with customer satisfaction and company growth- Define SOP's around internal operation to minimize risk of operational failure and remove risk of service failure.- Produce a monthly human resource utilization calendar to minimize risk of service failure by confirming we have proper resources for daily operations and for projects.- Manage human resources to coordinate between operational roles and projects roles.-Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications

Quincy, Massachusetts, Us

Interview and assist with hiring employees that have the proper personality, energy, aptitude and many other factors required to succeed within the as a service business model.work directly with the CFO to collaborate and create the proper synergies within the business units(Service Delivery, Sales, R&D) for a successful business modelAm provided the resources and autonomy to research internal and external forces to provide a sustainable vision to drive us into the future.Design and implement operational processes and strategies.Work very closely with clients to build strategy within their businesses to help them succeed. I have an open door policies with all clients and hold the client satisfaction, quality of work, and trust to the highest standards.Work closely with clients to custom build automated solution for many of the business needs within the organizations.Directly operate or assist closely with all business units within the SAAS model including the following: Marketing, Sales, Technical Operations, R&D, Internal and external operations.Work with all team members making sure they have the proper resources, training, and knowledge to succeed in there tasks.Have redesigned the operation areas to provide a more open spaceHired the proper individuals to create a strong team cultured environment that will work closely together to succeed.

Created www.andersoncomputerservice.com to drive traffic and create salesHouse calls to residential to diagnose many computer problems: Power supply failure, Viruses & Spyware, Hard drive failure, Data transfers, Set up new computers, set up wireless routers, wireless printers, diagnose wireless connection issuesEvaluated each technical problem on an individual basis and repaired on an individual basis to keep satisfied customers.Manage time tightly: Scheduled 1-5 jobs per dayResolve customer complaints politely and effectively to maintain a happy customer that will keep coming backStay in constant communication with my customers about the progress of their computer.

Dayton, Ohio, Us

Diagnose Outlook not connecting to exchange server and delegating mailboxes to other usersStrip Hard Drives of SID using SYSPREP and clone to multiple machines for useReply in a professional manner to emails and phone calls about technical issues. Communicate with the person to resolve in a timely mannerDevelop small Visual Basic Programs and batch scripts to speed up administrationSmall VB Programs that allow you to choose specific printers to add to user, create small VB app that allows you to remove control panel apps on a small scale for specific users without the use of GPOsCreated a logon script to map Drives, Shares, and printers for users.Use RSOP to diagnose GPOs to effectively implement them.Handled LCD screen and notebook inventory. Tracked items going out and coming in. Would have to prepare old systems for reuse.Added users and computers to Active DirectoryCreate GPOs, Link them to OU and scope them to desired groupsCreated a trust relationship with two External domains in separate forests together. Set up Domain local groups and permissions to use resources between the two domains.Diagnose AD replication making sure is it not redundant and working properlyRun vulnerability test against the network looking for ways into the network without proper credentials using many different third party softwares.Maintain Office Trend server with 95 users, Migrated users from 2003 to 2008 server.

Bachelor Of Business Administration - Bba, Business

Associate'S Degree, Business Administration

Network And System Administration/Administrator