Aggregate feedback from customers to product managers for future product enhancementsDevelop, script, support, and deliver on-stage demos for Cisco executivesPrepare and deliver presentations and demos for CiscoLive, Enterprise Connect, Cisco Impact, InfoComm, ISE, and other public events and tradeshowsResponsible for creation of customer-facing technical documentation and TDM presentationsCreate, review, and deliver collateral for new features and offerings for Webex devicesDeliver monthly Webex Device TOI to Cisco internal sales, support, and product teamsPart of the Webex Hologram since its proof-of-concept phase-Helped design and build Linux systems for running the early implementations-Designed and built internal networks used for producing a hologram-Engaged in early NDA demos for both Cisco executives and external customers-Provided demos, at scale, for customers to see Webex Hologram at tradeshowsLeader in Cisco Marketing Engagements-CNN--Designed and deployed a broadcast-quality video solution connecting world-famous journalists with essential remote interviewees during live or breaking news segments--Allow non-technical guests to easily connect in less than 30 seconds and be placed on-air, live for interviews or commentary--Designed, project-managed, and developed custom applications for CNN to get video guests on air (Codec Commander and Cisco Link Creator)--1000-2000 calls per month, 3+ hours of air-time per day-Jimmy Kimmel Live --Designed and deployed to allow Jimmy Kimmel to have live, video-interactions with up to 20 remote participants at once--Designed and developed software to allow producers to easily control who was displayed on stage and the layout that was used--Worked with producers and technicians on the show to generate work flows and experiences that needed to be aired on the show

Aggregate feedback from customers to product managers for future product enhancementsPrepare and deliver presentations and demos for CiscoLive, Enterprise Connect, Cisco Impact, InfoComm, ISE, and other public events and tradeshowsCreate, review, and deliver collateral for new features and offerings within the collaboration portfolioResponsible for creation of customer-facing technical documentation and TDM presentationsOwned multiple products and solutions at a Technical Marketing Engineer during this time-TME for Webex Calling, Cisco’s first true cloud calling offer-TME for Cisco MediaSense, a Network-based audio and video recording and playback-TME for Cisco Unity Connection Cisco’s premiere voicemail solution-TME for Cisco Hosted Collaboration Solution (HCS), Cisco’s first cloud collaboration offer-TME for Cisco Unified Communications Manager and Cisco Emergency Responder

Responsible for training a new CUCM TAC team located in Boxborough, MAProvided training and mentoring to CSEs in a one-on-one and group environmentsEngaged on several critical accounts (CAP) that require special expertise and attentionWorked with the voice business units to help improve the supportability of Cisco products

Technical lead for the San Jose Enterprise Voice teamWorked closely with the business unit to resolve defects and to ensure the supportability of the Unified Communications application suiteWorked closely with customers to resolve issues with the Cisco Unified Communications productsProvided trainings to CUCM and other teams for technologies that our teams were supportingWorked closely with other teams to resolve cross-technology issues that involved other Cisco technologies including firewalls, VPN, and LAN/WAN protocols

Tutor students in several different concentrations in information technologyWork closely with facility in lab environments to provide assistance to studentsGuide students in completing lab assignments and reportsNetworking and System Administration Lab Manager managing 40 lab assistants in 5 computer labs

Graduate Assistant (September 2004 – September 2005)• Tutor students in several different concentrations in information technology• Work closely with facility in lab environments to provide assistance to students• Guide students in completing lab assignments and reports• Networking and System Administration Lab Manager managing 40 lab assistants in 5 computer labs Lab Assistant Supervisor (Spring 2002 – May 2004)• Provided maintenance for the Networking and System Administration Lab equipment and servers• Assisted students with lab assignments and tutoring• Supervision of over 40 lab assistantsTeacher Assistant (Winter 2003 – Fall 2005)• Assist students with lab assignments for the classes ‘Introduction to Routing and Switching’ class, ‘Advanced Routing and Switching’ class, and ‘Linux Scripting’

Implemented Microsoft Remote Installation Services for deployment of Windows OSProvided support to other locations for the implementation of Remote Installation ServicesMaintained business-critical data and serversAssisted in design, improvements, and further construction of network

Provided customer support for Monarch, a commercial-grade data-mining software productWorked with customers to answer technical and application-specific questionsAssisted in the development of documentation for new releases of Monarch