Chris (Christopher) Baldauf Email & Phone Number

Us

• Supports all HR functions including the recruiting new tax staff accountants, background checks, onboarding, performance evaluations, and all compensation management and benefits administration office activities• Manages all human resources records by maintaining confidential personnel files and database software with HRIS data entry to include employee vacation, sick, and personal time reporting for the entire CPA office• Designs and tailors annual benefits renewal solutions to help manage open enrollment from beginning to end • Crosstrain to provide bookkeeping, audit, payroll processing support to the tax write-up department team• Assists with mediating employee relations issues, researching tax client service accounting disputes, and consulting on benefit enrollment questions

Gainesville, Fl, Us

• Managed all facets of On-Demand revenue generating projects simultaneously including developing action plans for multiple U.S. Health & Welfare payroll clients as well global Professional Services clients • Designed Health & Welfare projects to improve benefit plan implementation results by identifying gaps in processes while researching and presenting solutions for proposed functional open enrollment changes• Collaboration with cross-functional stakeholders to consult, influence, and facilitate internal change and innovation with our benefits and compensation tool offerings to enable system and process improvement• Managed the day-to-day workflow for multiple clients concurrently including payroll processing, monitoring status reports for external customers, and managing relationships with third-party vendors to ensure both payroll and benefit operations were closely synched with corporate priorities and shifts in competitive needs• Provided decision makers with key recommendations and implications based on the research findings and a sound understanding of their benefits and payroll business• Directly led to an improved 95% rating with successful timely issue resolution for payroll clients within a year• Proven responsibility having managed compensation and benefit projects across multiple payroll clients

Gainesville, Fl, Us

• Assume management responsibility for a team including coaching/motivating and cross-training staff with focus on quality assurance/documenting compensation reporting analysis within HR delivery best practices.• Create and implement manager and employee compensation and benefits communication materials.• Managed the day-to-day work flow for multiple enterprise level clients concurrently including payroll processing, monitoring status reports for external customers, and managing relationships with third-party vendors to ensure both payroll and benefits operations were closely in sync with corporate priorities and shifts in competitive needs.• Provided decision makers with key recommendations and consulted with regards to the implications based on research findings and a sound understanding of their benefits and payroll business. • Directly led to an improved 95% rating with successful timely issue resolution for payroll clients within a year.• Proven responsibility having managed compensation and benefits projects across multiple payroll clients and demonstrated experience with both mediation and conflict resolution.

Orlando, Us

Responsibilities included:• Crafted practical solutions using market data warehouse collection and analysis processes to identify affected areas, assess cause, and communicate resolution to cross-functional departments and executive management.• Complied database information and industry information including market share and new product initiatives to identify competitive risks and opportunities and support strategic marketing decisions.• Created and maintained over 20 recurring reports as well as ad hoc reports designed to drive strategic efforts geared toward risk management for Rosen Hotel and Resort properties.

London, Gb

• Achieved progressive career advancement and responsibility with one of the world's leading HR consulting and outsourcing companies. Promoted to the BSM role; aligned primarily to supervise a Fortune 500 client account: The Boeing Company.Responsibilities included:• Served as primary resource and provided subject matter expertise to client, client team, shared services, and supporting services on plan provisions and ongoing processing concepts for clients in ongoing delivery with requirements changes.• Shared own in-depth client understanding with others, and used that understanding to identify way clients would be better served.• Facilitated ongoing client and vendor status meetings.• Managed ongoing delivery of Annual Enrollment.• Built domain knowledge and conducted cross-training across the client team.• Recorded and reviewed project scoping, budgeting, and change order records.• Participated in analysis discussions to ensure the provision requirements match the technical specifications for clients in ongoing delivery.• Prepared materials for and attended quarterly business review (QBR) client meetings.• Coached others on providing high quality service and built strong client relationships; and used client knowledge to anticipate needs.• Leveraged the talent/resources on the onshore and offshore team to generate results to meet the needs of the clients.• Monitored associate performance to ensure that results were achieved in an effective/efficient way - whether it was for a direct or indirect report.• Facilitated updates for all applicable requirements documents for plan provisions, administrative events, interface documentation, and delivery channel documentation for client in ongoing delivery.• Built collaborative relationships across the business resulting in the opportunity to leverage others where appropriate.• Managed staff of 6 direct supervisors with indirect reports totaling 35 employees

London, Gb

• Transitioned into the BOM role; primarily aligned to the Boeing client team to help manage their annual enrollments and year-end processes after years of progressive HR leadership roles.Responsibilities included:• Managed operational performance for assigned client.• Exceeded contractual performance standards and defined operational measures.• Ensured that all ongoing work was delivered timely and with quality to plan sponsors and plan participants (this included project planning, scheduling, and managing capacity and utilization, delegation of work to meet deliverables, and tracking the status of outstanding work using either onshore or offshore resources).• Identified process improvements that led to year-over-year efficiencies in the aligned client group's operational workloads.• Maintained contact list for client, third-party administrators, as well as all internal shared services that impacted ongoing operations.• Collaborated with technology to ensure proper handoffs to operations team.• Ensured processing documentation was accurate and complete.• Tracked and helped to improve capacity and utilization of resources.• Reviewed and approved sign-off of escalated deliverables (e.g., data quality checks, client responses, etc.) to ensure ongoing adherence to standard operating procedures that ensured high quality and provided coaching and development of team to help create a culture of continuous improvement.• Reported systems defects to technology via defect submission process and collaborated with cross-functional stakeholders to mitigate participant damage/risk.• Adhered to standard operations management practices as outlined by the benefits team manager.• Monitored client operations dashboard measures to proactively identify impacts and solutions.• Influenced process improvement projects to create year-over-year efficiencies in HR operations.• Developed and delivered client-specific operational cross-training to drive continuity across team.

London, Gb

Responsibilities included: • Recognized subject matter expert and business project leader for implementation and ongoing work with information collection, report development, and communication of corporate HR operations initiatives.• Facilitated HR personnel policies, Learning & Development, and Compensation Management practices.• Performed key HR support including HRIS tracking department statistics, budgets and updating financials.• Consulted internal clients on benefit plan learning• Handled time and attendance recordkeeping, as well as travel and expense, and daily HR operations reporting functions• Maintained Applicant Tracking Software database records for filing coordination using PeopleSoft-Oracle HR technology• Coached associates in the use of talent management tools and creation of reference sheets to ensure benefit and wellness programs were administered in compliance with pertinent state and federal legislation.• Managed employee relations policies, benefits, wellness, and compensation functions for HR• Tied compensation strategy to general business startegy, addressed key economic and legal policy issues.• Conducted external interviews, salary requirements, job offers, as well as feedback from exit interviews• Administered service recognition programs and oversaw mediation and conflict resolution.• Benchmarked best practices identifying defects/deviances in competency-based pay system versus market-based plan design for ongoing quality assurance measures.• Coordinated HRIS enhancments with benefit manuals and effective utilization of associate records.

London, Gb

Responsibilities included:• Provided consulting management and HR service delivery to ensure consistency with eligibility and premium reporting, including quarterly audit and weekly reconciliation responsibilities for participant data.• Health & Welfare resource recognized as a benefits, compensation, and compliance subject matter expert and business project leader to associates aligned to new client team roles providing specific expertise to projects (e.g., COBRA, HIPAA, Medicare, and Group health plans). • Built depth of client knowledge implementing more than 15 Health & Welfare Enterprise clients.• Integrated plan design for over 100 Health & Welfare plans across multiple large market client teams.• Facilitated shared learning through cross-training Connections resources across aligned client teams.• Assisted client team members with drafting and maintaining Health & Welfare requirements for group benefits implementation projects. • Supported learning leadership in development, maintenance, and facilitation of core plan knowledge courses. • Performed compliance/administrative reviews for Health & Welfare Enterprise teams on a national level.• Coordinated and managed vendor relationships with all major health plan carriers (e.g., CIGNA, Humana, Prudential, etc.) as a third-party administrator for multiple US Health & Welfare Enterprise clients.• Implemented process improvements with the automation of electronic eligibility reporting (first utilizing ASCII diskette, then EFT/FTP file capabilities, and eventually development of near-real time data transfer technology to virtually eliminate mailing expenses for clients).

St Augustine, Fl, Us

Responsibilities included:• HR and Payroll Administrator for Daytona Beach, FL location; responsible for all aspects of office coordination including compensation and associate relations. • Project management experience involved purchasing, inventory, and customer service functions across a large service organization. • Exceeded service department objectives for work order close-outs and ADP payroll deadlines in addition to supporting all personnel related HR functions like compensation, benefits, and wellness.

Master Of Business Administration - Mba, Leadership Management

Bachelor Of Science - Bs, Human Resources/Business Management & Information Systems