Christopher Balicki Email & Phone Number

Mclean, Va, Us

Mclean, Va, Us

Mclean, Va, Us

Project Manage all brands that are Hilton managed openings across Europe & Africa, ensuring smooth execution of construction design phase, while communicating standards, validating and approving network cabling designs. Lead IT procurement on behalf of ownership for software & hardware.Collaborate with key stakeholders from Hilton & ownership for any changes or project deviations. Craft project reports and deliver quarterly updates to senior teams. Assure the strategic alignment on business and technology objectives, while working with area support teams.• Develop and manage IT project budgets, from £200k to £1.2m per project• Manage several projects concurrently• Ensure construction plans are aligned to brand standards• Manage vendor relations through the quoting and implementation stage for each system• Keep up to date with new technology, especially within the hospitality industry• Explore new property technology solutions, ensuring they meet minimum security standards and ensure interfaces developed where required

Mclean, Va, Us

Responsible for organising the logistics of the deployment, supporting infrastructure to the EMEA estate, completing technical testing in line with the development schedule, providing coaching to hotel management teams, and contributing to project meetings pertinent to work assignments and address topics of analysis. Responsible for creating training material, manuals, and training videos to ensure the sustainability of labour management within hotels.• Configuration, Training & Support of the Unifocus Labour Management System across EMEA• Deliver training to frontline team members & senior leaders within the hotel and serving as key contact between the application vendor, corporate IT & hotel teams.• Enabled hotel management control by defining reports within the labour management system• System development, user acceptance testing & per property interface development and testing.

Mclean, Va, Us

Delivered subject matter expertise to support hotels, I was responsible for installing, diagnosing, repairing, maintaining, and upgrading hardware & software to ensure optimal performance for hotel systems such as the hotel Property Management System, Point of Sale and Door Locks. Monitored and evaluated the implementation and upgrades of major systems and local projects, while following project plans under the direction of the Senior Cluster IT Manager.• Ensure compliance with corporate and brand IT standards across all hotels under my remit• Ensure cyber security rigorously adhered too & maintained in hotels • Delivery of IT systems• Project lead the implementation & integration of new system pilots

Mclean, Virginia, Us

Leading a team of 12, I supervised the department in daily operations, revenue meetings, generating sales leads, ensuring resources were inline with business needs, while controlling payroll costs. Led, directed, and trained new employees in customer service processes.• Understand customer needs and improve experiences by directly communicating and resolving complex concerns of customers.• Continuously improve customer satisfaction and optimize revenue streams by creating and implementing new processes and procedures• Responsible for systems within the hotel and upgrading them in accordance with latest standards