Chris Battles Email & Phone Number

Missoula, Mt , Us

Analyzed Corporate Social Responsibility (CSR) software market by offering detailed guidance on products, features, and packaging. Reviewed competitive products and services and generated in-depth comparisons outlining the strengths and weaknesses of each. Recommended areas of opportunity for further exploration. Empowered organizations to make a positive impact on society and the environment.

Developed and executed comprehensive full-funnel feature roadmaps for multiple products to improve revenue, customer satisfaction, and operational efficiency. Utilized qualitative and quantitative insights to evolve the GTM strategy to increase market positioning and strengthen engagement among target audiences. Identified and assessed goals for product launches, ensuring alignment with the company vision and maximizing ROI. Monitored KPI benchmarks across consumer touchpoints, including sales, customer satisfaction, and engagement. Served as a communication bridge between designers, engineers, success, and sales teams to facilitate cross-functional feedback loops for KPIs and build products that respond to pain points and inspire adoption. Key Achievements:- Launched CyberGrants’ first product management department, including hiring and managing four product managers. - Maximized CyberGrants’ FrontDoor success in 2022, resulting in 60% year-over-year growth in new verified organizations and 66% year-over-year growth in monthly average users. - Architected CyberGrants’ first commercial RESTful API service to share details on 110K organizations and their users to external customers and internal teams. Drove pilot program with the world’s largest retailer. - Generated features to help increase CyberGrants Disbursement Solutions’ 2022 funds flow processing by 61%, resulting in a 28% year-over-year increase in organizations receiving payments. - Developed user communities around products and cultivated brand loyalty by chairing multiple customer advisory boards. - Served as a regular speaker and panelist at national conferences on product roadmaps, grantmaking trends, employee engagement strategy, and nonprofit technology.

Andover, Ma, Us

Nurtured high-profile accounts by developing and instituting tailored client success plans involving training, onboarding, implementation, and support. Delivered high-touch client relationship services and customization projects and solutions, guiding customer and technical teams to improve internal and external communication. Analyzed market feedback through surveys, customer interviews, and data analytics to inform go-to-market strategy and sales campaigns; implemented user feedback to develop product solutions. Coordinated with C-suite and critical stakeholders to prioritize requirements for two business lines. Developed KPI metrics to create revenue and margin forecasting and product pricing.Key Achievements:- Enhanced company brand and product direction through cross-functional collaboration between client service, marketing, and sales teams to identify clients’ changing needs and improve products; acted as the primary escalation point for client issues.- Mentored a team of 15 account executives, overseeing onboarding, professional development, and evaluation to enhance group efficiency and optimize client satisfaction. - Created a solution that enabled a major client to process $500M of in-kind donations globally annually, tracking request volumes and grantees across corporate departments, including supply chain, customer service, inventory control, and finance.

Andover, Ma, Us

Spearheaded platform design and technical integration, maintaining overall stability as well as customized solutions, interfaces, and implementations to exceed deliverable expectations. Key Achievements:- Aligned client needs with viable solutions, programs, and processes to advance strategic social impact objectives.- Owned all facets of client diplomacy relating to resolving problems, troubleshooting, and fixing application issues; anticipated and resolved them as efficiently as possible. - Interfaced weekly with clients' technical and leadership teams on all aspects of the project lifecycle, from inception through troubleshooting and ongoing maintenance issues. - Designed the second product offering of Employee Giving solution, including modules for Matching Gifts, Volunteerism, Workplace Giving, and Disaster Relief. - Maintained client and employee access to the platform during peak volumes associated with multiple global disasters.

Transformed the original cloud-based application into the commercially available CyberGrants product, building out platform to establish business credibility and growth potential. Key Achievements:- Performed custom application development for Integrated Data Solutions, specializing in support of technologies on Oracle and Lotus Notes platforms; engaged with counterparties to define and resolve outstanding issues.- Rewrote the PL/SQL, HTML, CSS, and JavaScript by hand and assisted in re-architecting the application and database structure for commercialization.

Bs, Chemistry

Other, Product Management

Education record