Chris Battles Email and Phone Number
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Business and IT leader who identifies trends and competitive advantage opportunities to design elegant, practical, and profitable cloud-based products and services. Adept at developing concepts, gaining internal support, and implementing solutions that consistently achieve objectives and exceed expectations. Adaptable and flexible while delivering complex projects, deadlines, and goals. Effective team player and manager who always brings out the best in peers and associates.SELECTED ACHIEVEMENTS # Member of the founding team at CyberGrants who helped transform a consulting project into a company of over 150 employees that services over 50% of the Fortune 100. CyberGrants CSR (now Bonterra) each year helps companies move billions of dollars and millions of volunteer hours from those who can spare them to those who can make the most impact with their support. # Primary evangelist for CyberGrants FrontDoor - a consolidated experience allowing nonprofits to access their online activities in a single secure location. Developed tools for vetting potential administrators, real-time validation of ACH account accuracy and ownership, promoting organizations to potential funders, and features to cut processing times by half. # Chief technical architect of CyberGrants Disbursement Solution - a product and service that allows companies to outsource their payment of gifts, matches, and grants through a donor-advised fund (DAF) administered by CyberGrants. The solution cuts administrative costs, offloads legal risk, and makes the process predictable and auditable. SKILLS Product Management | Product Development | User Experience (UX) Design | Accessibility | Team Development | SaaS | Product Roadmap | Agile Development | Waterfall Methodologies | Audit & Compliance | Nonprofit Software | Enterprise Software | Fintech | SQL | PLSQL | HTML | CSS | JavaScript | Data Visualization | ETL
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Principal Product Manager FintechSubmittable Oct 2023 - PresentMissoula, Mt , Us
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Impact Engineer & Csr Software ArchitectElwern Associates, Llc Jan 2023 - PresentAnalyzed Corporate Social Responsibility (CSR) software market by offering detailed guidance on products, features, and packaging. Reviewed competitive products and services and generated in-depth comparisons outlining the strengths and weaknesses of each. Recommended areas of opportunity for further exploration. Empowered organizations to make a positive impact on society and the environment.
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Vice President Of Technical Product ManagementBonterra Dec 2015 - Jan 2023Developed and executed comprehensive full-funnel feature roadmaps for multiple products to improve revenue, customer satisfaction, and operational efficiency. Utilized qualitative and quantitative insights to evolve the GTM strategy to increase market positioning and strengthen engagement among target audiences. Identified and assessed goals for product launches, ensuring alignment with the company vision and maximizing ROI. Monitored KPI benchmarks across consumer touchpoints, including sales, customer satisfaction, and engagement. Served as a communication bridge between designers, engineers, success, and sales teams to facilitate cross-functional feedback loops for KPIs and build products that respond to pain points and inspire adoption. Key Achievements:- Launched CyberGrants’ first product management department, including hiring and managing four product managers. - Maximized CyberGrants’ FrontDoor success in 2022, resulting in 60% year-over-year growth in new verified organizations and 66% year-over-year growth in monthly average users. - Architected CyberGrants’ first commercial RESTful API service to share details on 110K organizations and their users to external customers and internal teams. Drove pilot program with the world’s largest retailer. - Generated features to help increase CyberGrants Disbursement Solutions’ 2022 funds flow processing by 61%, resulting in a 28% year-over-year increase in organizations receiving payments. - Developed user communities around products and cultivated brand loyalty by chairing multiple customer advisory boards. - Served as a regular speaker and panelist at national conferences on product roadmaps, grantmaking trends, employee engagement strategy, and nonprofit technology. -
Vice President Of Customer SuccessCybergrants May 2007 - Dec 2015Andover, Ma, UsNurtured high-profile accounts by developing and instituting tailored client success plans involving training, onboarding, implementation, and support. Delivered high-touch client relationship services and customization projects and solutions, guiding customer and technical teams to improve internal and external communication. Analyzed market feedback through surveys, customer interviews, and data analytics to inform go-to-market strategy and sales campaigns; implemented user feedback to develop product solutions. Coordinated with C-suite and critical stakeholders to prioritize requirements for two business lines. Developed KPI metrics to create revenue and margin forecasting and product pricing.Key Achievements:- Enhanced company brand and product direction through cross-functional collaboration between client service, marketing, and sales teams to identify clients’ changing needs and improve products; acted as the primary escalation point for client issues.- Mentored a team of 15 account executives, overseeing onboarding, professional development, and evaluation to enhance group efficiency and optimize client satisfaction. - Created a solution that enabled a major client to process $500M of in-kind donations globally annually, tracking request volumes and grantees across corporate departments, including supply chain, customer service, inventory control, and finance. -
Specialist, Application Design And Customer SupportCybergrants Apr 2001 - May 2007Andover, Ma, UsSpearheaded platform design and technical integration, maintaining overall stability as well as customized solutions, interfaces, and implementations to exceed deliverable expectations. Key Achievements:- Aligned client needs with viable solutions, programs, and processes to advance strategic social impact objectives.- Owned all facets of client diplomacy relating to resolving problems, troubleshooting, and fixing application issues; anticipated and resolved them as efficiently as possible. - Interfaced weekly with clients' technical and leadership teams on all aspects of the project lifecycle, from inception through troubleshooting and ongoing maintenance issues. - Designed the second product offering of Employee Giving solution, including modules for Matching Gifts, Volunteerism, Workplace Giving, and Disaster Relief. - Maintained client and employee access to the platform during peak volumes associated with multiple global disasters.
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Application Development And Support EngineerIntegrated Data Solutions Apr 1998 - Apr 2001Transformed the original cloud-based application into the commercially available CyberGrants product, building out platform to establish business credibility and growth potential. Key Achievements:- Performed custom application development for Integrated Data Solutions, specializing in support of technologies on Oracle and Lotus Notes platforms; engaged with counterparties to define and resolve outstanding issues.- Rewrote the PL/SQL, HTML, CSS, and JavaScript by hand and assisted in re-architecting the application and database structure for commercialization.
Chris Battles Skills
Chris Battles Education Details
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William & MaryChemistry -
General AssemblyProduct Management
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University Of Massachusetts Lowell
Frequently Asked Questions about Chris Battles
What company does Chris Battles work for?
Chris Battles works for Submittable
What is Chris Battles's role at the current company?
Chris Battles's current role is Technical Product & Program Management Leader | Transforming user problems into elegant solutions | CSR, ESG Consulting | CSPO.
What is Chris Battles's email address?
Chris Battles's email address is ct****@****ail.com
What is Chris Battles's direct phone number?
Chris Battles's direct phone number is +161764*****
What schools did Chris Battles attend?
Chris Battles attended William & Mary, General Assembly, University Of Massachusetts Lowell.
What are some of Chris Battles's interests?
Chris Battles has interest in New Technology, Gadgets, Electronics, Gardening, Exercise, Web Standards, Home Improvement, Snowboarding, Reading, Music.
What skills is Chris Battles known for?
Chris Battles has skills like Cloud Computing, Product Development, Project Management, Management, Sql, Software Development, Databases, Oracle, Saas, Software Project Management, Html, Leadership.
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