Chris Batts Email & Phone Number

Crawley, GB

London, GB

• Responsible for the efficient and effective management of all technology service delivery across EQRS Public Sector, supporting strategic growth objectives and client delivery.
• Leading a trusted Technology Service Delivery function to support the whole of EQRS Public Sector, aligning with contractual client requirements and strategic business and technology objectives.
• Responsible for management of core administration system, including maintenance and release deployment as well as managing small change delivery and implementation.
• Responsible for Systems Service Desk function to manage and support users.
• Oversight and escalation point for incident management, ensuring resolution, root cause analysis and stakeholder management and communication.
• Ensuring the Technology Service Delivery function is efficiently resourced with appropriate planning for planned activity and growth.

Liverpool, England, GB

• Key Member of the MyCSP Senior Leadership Team
• Managing and delivering MyCSP’s Technology Strategy and roadmap for IT and Digital
• Managing internal relationships for supply and delivery of IT systems, infrastructure and support services
• Developing partnerships and relationships with external suppliers and SMEs to deliver against product and service objectives
• Managing three technical delivery teams; Client (Application) Delivery, Data Processing and Data Analysis and MI; including resource, budget and risk management
• Providing Systems Service Desk support for incident management and systems access; acting as escalation point for priority issues and incidents

Liverpool, England, GB

• Managing IT suppliers to ensure system delivery and IT support and infrastructure services
• Developing and maintaining core business applications
• Developing and maintaining internal and external facing digital and web solutions
• Providing 1st line Systems Service Desk support for incident management and system access.

London, GB

• Working with clients and internal teams to analyse website and communication requirements
• Developing communication strategies for clients
• Managing and delivering scheme, member self-service and trustee websites
• Ensuring maximum benefit and efficiency is gained by Admin when implementing self service
• Leading ongoing development of websites and communications using latest tools and techniques
• Supporting Sales with web and communication, and LGPS solutions for new business proposals

London, GB

• Working with Sales to submit proposals for third party pension administration work
• Project managing the bid process from start to finish
• Ensuring bid responses fully answer and adhere to client requirements and sell solution benefits
• Attending, facilitating and leading solution meetings
• Supporting Sales Managers, delivering presentations and website demonstrations
• Acting as subject matter expert for LGPS bids

London, GB

• Reviewing and reporting on administrative service solutions
• Design, creation and testing of interface solutions
• Bid support, providing draft tender responses and acting as a reviewer
• Updating content and testing client member websites
• Demonstrating website offerings to clients

London, London, GB

• Sourcing pension suppliers
• Managing the procurement process on behalf of clients
• Reviewing administration services, processes and systems
• Head of LGPS services – responsible and accountable for service offering
• Managing supplier relationships

London, GB

• Account Manager for 8 clients
• Implemented and developed the authorities business development plan
• Sought opportunities for new business and business development
• Prepared tender submissions for new contracts
• Project Managed implementation of new contracts

London, GB

• Managed a Pensions Administration team of 9 staff
• Sought opportunities to improve service
• Ensured standards of Customer Service and SLA achieved
• Implemented new systems and technology
• Responsible for day-to-day running of IT
• Managed 3rd party suppliers and contractors

London, GB