A User Support Manager, skilled in a vast array of PC and Networking technologies involving high-level support to an international user community. Exceptionally strong communication skills and leadership capabilities are reflected in an ability to transform complex technical issues into support best practices, resulting in a higher level of user satisfaction. Dedicated to the overall end-user experience by exceeding management expectations on every delivery system. Proven ability in business analytical concepts and strategic design.Current Goals are to obtain my BS - IT Administration, finalize MCSA, MCAS, and MCDST certifications. Currently a member of HDI, I have also completed my ITIL v3 Foundations certification 10/2009.Specialties: Contract negotiation with Hardware and Software vendors. Afinity for People Management and Mentorship through varied creative means to maximize the investment a company makes in personnel staffing. Experienced in salary and benefits arbitration. Ability to easily assess current processes and workflow not only for Help Desk but for the interaction between the Help Desk and other IT departments to improve effeciency in collaboration.
Listed skills include Digital Photography, Photojournalism, Event Photography, Event Planning, and 45 others.