Chris Bell Email & Phone Number

Kingston Upon Hull, Gb

Bradford, England, United Kingdom

•Co-ordintate work schedules for client projects, including property repairs and surveys.•Schedule and communicate appointment dates with tenants, ensuring clear and timely updates.•Liaise with third-party contractors (e.g., scaffolders, gas engineers) to ensure all requirements are met for each job.•Ensure job closure by confirming job outcomes and submitting necessary evidence to clients.•Respond to client inquiries via phone and email, providing updates on ongoing work.

Hull, England, United Kingdom

•Managed inbound and outbound queries regarding boiler repairs and services.•Provided technical assistance to customers, troubleshooting issues with current and legacy Ideal products.•Advised customers on emergency procedures, including gas leaks and burst pipes, ensuring safety protocols were followed.•Explained payment options for repair services and helped customers decide the best route for resolution.

Hull, United Kingdom

•Managed quality control of new artworks and amendments for print production.•Verified print files, ensuring they adhered to client specifications and color accuracy before sending to the printers.•Developed a strong knowledge of design processes despite having no prior background in design or printing.

Hull, United Kingdom

•Provided technical support to customers experiencing issues with telephone, broadband, and television services.•Assisted customers with troubleshooting across multiple channels, including phone, email, and live chat.•Collaborated with other departments to improve customer experience and contribute ideas for new customer service initiatives.•Worked on a project to develop Kcom’s customer promise and improve customer retention strategies.

Darlington, United Kingdom

•Handled a variety of customer queries related to student finance, including repayment issues and new applications.•Provided support to colleagues as part of the tier two helpline, handling complex cases and offering guidance.•Contributed to a project on improving quality assurance, ensuring that customer service met company standards.

Darlington, United Kingdom

•Provided second-line technical support for mobile phone and broadband issues, escalating issues from level one advisors.•Conducted diagnostic tests and analyzed network data to identify and resolve faults.•Worked closely with network engineers to address performance issues with base stations and mobile coverage.

Darlington, United Kingdom

•Delivered proactive and reactive sales to new and existing customers, focusing on customer retention and loyalty.•Assisted customers with billing analysis and offered suitable call plans and product recommendations.•Participated in secondment opportunities as a Team Leader/Sales Manager, ensuring teams met KPIs and maintaining a high standard of customer service.

Nvq Level 2, Customer Services, Pass

Gained my NVQ in Customer service on the Job whilst at Orange (EE)

Gnvq Intermediate, Information & Communication Technology, Pass

Studied GNVQ in Information and Communication Technology

Gcse