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An accomplished IT Executive with a track record of success across multiple industries, including hotel management, consumer goods, entertainment, and construction and metals. Oversees a substantial budget of $50 million, which includes capital projects aimed at driving technological advancements and operational efficiency. With oversight over customer service, infrastructure, enterprise systems (SAP), help desk, and service delivery, grants the ability to leverage this breadth of knowledge, a “big ideas” orientation, and a proven ability to empower my team to delve into the deeper aspects of technical delivery. Enthusiastic, “quick smart”, and strongly charismatic, brings a dynamic, driven, and engaging leadership presence. Leading through relationships and strong communications skills, demonstrating dexterity and comfort speaking off the cuff “to anyone in the business.” A quick decision-maker, balancing experience and intuition with hard-data, context, and facts. Proficient in asking excellent questions that draw out the audience, from highly technical engineers, to sales-oriented business leaders. Highly confident and competitive, that brings energy to each team being led, along with an ability to rally others around a shared vision or goal. Takes great pride in growing talent and “growing careers”.
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Senior Director, It Technologies & OperationsCmc Aug 2020 - PresentIrving, Texas, UsAs part of the Global CIO leadership team, lead and align the strategy, support and maintenance of all enterprise technology including Infrastructure, Software Development, SAP Security, Lead a team of 350 to enable design, build and support of IT solutions that improve and enable business processes. Services include Software and Infrastructure Architecture, Business Intelligence reporting, SAP development, Data Center & Network operations, Service Desk and Service Delivery. • Responsible for $50 million budget including capital projects.• Close interaction with Senior Executives to insure IT priorities are aligned with business objectives.• Built top-tier team aligned with a customer first attitude that constantly strives to delight our internal and external customers.• Created a team culture that strives to make sure every team member is involved and excited to be a part of the team• Responsible for managing Managed Services contracts ensuring all contracted service are delivered.• Successfully led an RFP process to select, negotiate and execute a Managed Service Provider agreement covering Service Desk, Infrastructure Operations and Application Development.• Successfully renegotiated top vendor contracts resulting in 20% reduction in costs. -
Director, It Operations & SupportCmc Sep 2017 - Aug 2020Irving, Texas, UsLead a global team consisting of 50+ employees providing service desk, service delivery, infrastructure operations, vendor management, training, communications, project management and asset management services.
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Director, It Customer ServiceCmc Mar 2011 - Aug 2017Irving, Texas, UsLead the Global IT division including service desk, service delivery, vendor management, training, communications, project management and asset management.
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Director, It Infrastructure OutsourcingBlockbuster Aug 2009 - Mar 2011Denver, Colorado, UsDirector, Infrastructure OutsourcingResponsible for achieving full contract value for infrastructure outsourcing agreements including data center operations, service desk, desk top support, store communications and network connectivity. -
Information Technology ConsultantIndependent Consultant Jul 2007 - Aug 2009Richardson, Tx, UsBlockbuster, Inc., 03/2008 – 08/2009Provide support with transformation of the IT organization to an outsourced model. • Responsible for Organizational Change Management activities including: Communication planning, Stakeholder management and Leadership alignment.• Developed and led an IT Department team building seminar successfully aligning the organization with the future vision.• Led the budget creation process for Blockbuster, Inc. IT department.Intuit Real Estate Solutions, Cleveland, OH, 07/2007 – 03/2008Developed third party professional services partner practice.• Conducted vendor workshops to review program and incorporate feedback.• Developed database of potential partners including current relationship status.• Negotiated Master Services Agreement with “Launch” vendor. -
Program Director7-Eleven, Inc. Oct 2005 - Jul 2007Irving, Tx, UsLed $17 million business process transformation focused on improving business processes within and between the Real Estate, Construction, Facilities and Finance departments. • Presented and defended vision for business process transformation initiative to CEO, and other C-level executives, resulting in project approval and funding of $17 million.• Presented regular updates to C-level stakeholders, Executive Sponsors and Steering Committee.• Selected team and led business process reengineering effort from documentation of existing process through “to-be state” workshops, software selection and implementation of business processes improvements.• Collaborated with multiple partners such as Capgemini, Ernst & Young, EDS and Oracle. -
Organizational Change Management Leader7-Eleven, Inc. May 2005 - Oct 2005Irving, Tx, UsDeveloped and implemented methodology for Organizational Change Management as part of the transition from a traditional IT department to a business process center of excellence.• Developed framework to be incorporated into the Project Management governance template.• Performed roll-out and training of framework to Program and Project Mangers.• Results realized of greater end-user change acceptance as measured against previous enterprise wide initiatives.
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Infrastructure Manager7-Eleven, Inc. Feb 2002 - May 2005Irving, Tx, UsRedefined delivery processes and developed service level agreements that led to improved customer service satisfaction in annual IT service surveys. Negotiated vendor contracts and outsourced projects with critical deadlines. • Consistently delivered projects on-time and under budget.• Developed asset management tracking system that reduced PC purchases by 50% in the first year.• Developed staff training and retention program resulting in zero turnovers during a 3-year period.
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Program DirectorDigital Computer Integration Mar 2000 - Feb 2002Managed multiple high revenue accounts including Alcatel USA, Motorola and City of Ft. Worth. Successful in growing account revenues by 30% through add on sales and contract renewals.• Managed $5.0m asset management program.• Streamlined service delivery methods and reduced expenses by 15% with improved profit margins.• Redefined processes for delivery of services resulting in higher customer satisfaction.
Chris B. Skills
Chris B. Education Details
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University Of ArkansasCommunication -
Little Rock Central High SchoolGeneral Studies
Frequently Asked Questions about Chris B.
What company does Chris B. work for?
Chris B. works for Cmc
What is Chris B.'s role at the current company?
Chris B.'s current role is Senior IT Executive.
What is Chris B.'s email address?
Chris B.'s email address is cb****@****hoo.com
What is Chris B.'s direct phone number?
Chris B.'s direct phone number is +197230*****
What schools did Chris B. attend?
Chris B. attended University Of Arkansas, Little Rock Central High School.
What are some of Chris B.'s interests?
Chris B. has interest in Education.
What skills is Chris B. known for?
Chris B. has skills like Business Process Improvement, Process Improvement, Outsourcing, It Strategy, Program Management, Business Process, Management, Vendor Management, Leadership, Project Management, Change Management, Strategy.
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