Chris Berrier, Cic, Cpia Email & Phone Number

Richmond, VA, US

United States

Mid Atlantic Region

Manage growth and profitability for agents and brokers in the central to southeast territory of Virginia.

Central Virginia

Utilize sales skills models and product knowledge to increase sales through the independent insurance agency channel. Manage agents to increase product sales and build relationships with major accounts. Manage key initiatives within the central Virginia territory. Provide outstanding service and support to 150+ agents in central Virginia

Direct daily activities of claims representatives. Perform individual and team-related quality assurance tasks including call monitoring and feedback,key measure reporting, inventory reporting and control,property damage assessment feedback and rental control reporting. Monitor results of team members and coach representatives on proposed areas for.

Richmond, Virginia Area

Acted as front-line representative for handling incoming claims in timely,effecient and effective manner. Ensured customer satisfaction. Fully handled each claim, from intial contact to resolution of coverage and liability questions, assessment of property damage and payout of settlements. Handled rental car needs of policyholders.

Richmond, Virginia Area

Spent 12 years in the telecommuications field working in various roles in Customer Service to Technical Operations. Worked originally for BellSouth which eventually was purchased by 360 Communications, then Alltel which is now owned by Verizon.