Chris Beyer Email & Phone Number

Omaha, Nebraska, Us

Scottsdale, Az, Us

Omaha, Ne, Us

Manage a team of 8 data analyst to support Kiewit’s data quality program. To support the program, project managed the development and requirements of a new application for identifying data quality rule errors and actions required to correct them.•Create and execute on a strategy to ensure end users are educated, informed, and accountable to resolve errors. •Manage the implementation of a new Master Data Management application to capture all of the “Project” critical data elements through API, smart logic, and RPA to integrate into SAP.•Identify team’s manual processes and evaluate what can be automated or processes streamlined to reduce the number of manual touchpoints.

Omaha, Ne, Us

As the Program Manager, apply experience, business acumen and an ownership mentality to achieve transformational change increasing Kiewit’s competitive advantage through data and analytics.•Continuously monitor feedback on KDS operations, data sources, dashboards and reports and provide follow-up customer service and internal communication to continuously improve.•Manage budget estimates, actual cost and remaining work forecast/cost evaluations, applicable to the project(s).•Manage large scale, interdisciplinary teams to ensure consistent progress towards goals and seamless delivery. •Develop and manage detailed release plans, including all dependencies, resource constraints, associated timelines, reviews and reporting.•Identify and remove or escalate any distractions, impediments or roadblocks.•Conduct critical conversations as needed with all levels of leadership and with key stakeholders.

Miami, Florida, Us

Entrepreneurial leader for a franchise remodeling company. 1.5 years of experience with commercial and residential projects, leading a team of as many as 18 employees, with an 82% Net Promoter Score.•Manage all financial analysis through a full understanding of the P&L.•Recruit, hire, and evaluate a cross functional staff of sales, installers, fabricators, and administrative staff.•Implemented a sales incentive plan to pay for performance of the sales staff. •Monitor the production and installation schedules and verify the quality and accuracy of work performed.•Manage the planning, development and execution of marketing campaigns.•Manage all aspects of billing, invoicing, account reconciliation, collections, and payroll activities.•Implemented process improvements by redefining staff roles and bringing in new technologies to improve quality.

Omaha, Nebraska, Us

Led a team of analysts and developers in a full rewrite of the business reporting infrastructure by sourcing it to a newly implemented Oracle ERP. Mitigating financial and operational risks while ensuring the design and operation of Oracle Business Intelligence system met business reporting and analytics needs. Translated business requirements to develop best-in-class reporting capability; provided project management through agile development, managed budgeting, and developed forecasting and accounting strategies.Responsible for the partnership and vendor management of external consultants on location and offshore. Presented weekly executive readouts with key stakeholders across the company, including the CFO, CIO, Chief Compliance Officer and Head of Marketing. Implemented a single-page executive dashboard, reduced from 68 pages of reports, providing KPIs such as projecting headcount needs, revenue and earnings. Reduced 3,000 queries and 500 reports to a core set of actionable near-term reports and an enhanced self-service end-user experience to enable quick, informed decisions, while introducing metrics consistency and governance.

San Jose, Ca, Us

Oversee proposed new product impact, including:▪ Average handle time▪ Loyalty through Net Promoter Scores (NPS)▪ Accuracy and efficiency enhancements▪ Staffing requirements▪ Cost savingsCoordinate, aggregate, and present opinion analysis from eight global executives spanning Shanghai, China, Kuala Lumpur, Malaysia, and the Europe, Middle East, and Asia (EMEA) to the Senior Vice President of Global Operations.✓ Significantly enhanced staff productivity by reducing manual planning and monthly reporting time 80% from three weeks to three days in addition to generating a 3% increase in quality, 9% improvement in Average Handle Time (AHT), and a 5% boost in productivity.✓Diligently reviewed up to 50 new product offerings to assess highest beneficial customer experience, process improvement, and cost savings impact while determining optimal staffing requirements.

San Jose, Ca, Us

Managed seven global business analysts, developed organizational efficiency improvements, and coordinating software development with Information Technology (IT) division. Oversaw the development of a web-based performance management and tracking system utilizing Tableau data visualization tools interfacing with Microsoft SQL Server and Teradata Data Warehousing systems.Assisted in establishing the organization’s strategic plan, set performance benchmarks, and administered the global quarterly incentive compensation program.✓ Successfully guided the development and implementation of a Java-based performance management system in an aggressive nine month timeframe that was adopted by eBay and consistently used across both companies.✓ Significantly reduced call handling time through efficiency improvements saving the organization $10 million and $5 million respectively in the first two years of implementation.

San Jose, Ca, Us

Coordinated research efforts to identify and implement call routing schemes to improve first contact problem resolution and enhance overall customer experience.As acting Chief of Staff managed staffing and operating expenses to ensure Key Performance Indicators (KPI) were met. Developed a performance management system and streamlined processes to gather data analysis and reporting requests.✓ Consistently enhanced customer experience by managing Average Handle Time (AHT) targets of over 500 customer service representatives.✓ Validated a 20% increase in insourcing customer service functions as well as developing and implementing performance management processes for 700 employees to ensure that KPIs were met.

San Jose, Ca, Us

Developed tools to conduct capacity analysis and manage global expansion in coordination with the Workplace Resources (WPR) team. Collaborated with Nebraska Machinery Company and Sheppard’s Business Interiors along with several other third-party providers to develop a company owned backup facility providing full disaster recovery capabilities.✓ Successfully negotiated several third-party vendor contracts incorporating cost controls that brought spending into alignment with budget expectations.✓ Earned a two grade increase for leading a multimillion dollar project to establish a disaster recovery center for North American Operations in addition to playing a key role in doubling the company’s headcount.

San Jose, Ca, Us

Developed a Return on Investment (ROI) financial model to assess the value of Information Technology (IT) investments.Managed the operational headcount database reengineering project and led global operational headcount capacity planning and reporting initiatives.✓Effectively determined global headcount needs based on capacity planning and transaction forecasts in addition to justifying IT investment using thorough modeling techniques.

Omaha, Nebraska, Us

✓Led the development of an Information Technology scorecard for the Chief Information Officer.✓Assisted in the development of a Return on Investment (ROI) model for the Information Technology project valuation.

Omaha, Ne, Us

✓Developed annual operating budgets and interacted directly with advisory boards to monitor capacity requirements and expense levels.✓Led special project financial analysis, monthly and annual actual to budgeted financial reconciliation, and ensured the accuracy and timeliness of reports.

Bsba, Finance & Mis

Multipliers

People Manager Essentials

Emerging Leadership Program

Mba, Finance

Education record