Chris Billing Email and Phone Number
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Chris Billing personal email
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I am an executive with more than 20 years’ experience building digital capability and transforming businesses. I specialise in building teams, structures and the decision-making capability at all levels. I transform ways of working to empower employees and remove barriers for better, faster more customer focused outcomes that drive commercial results. I have a strong track record of successfully developing, launching and managing businesses and products for some of Australia’s most recognised online companies in roles such as Chief Product Officer, Chief Experience Officer, Chief Innovation Officer, and Product & IT Director. I have consulted to a wide range of start-ups, established businesses and government bodies. I have also successfully founded and sold my own disruptive online business.
Empiraa
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Advisory Board MemberEmpiraa Jan 2022 - PresentDocklands, Victoria, Au
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Transformation Consultant (Interim)Maurice Blackburn Lawyers Apr 2023 - Dec 2023Melbourne, Vic, AuAdvising transformation and wider business on current methods of client acquisition and the associated software and staff structures, product management and modern ways of working. 60 staff in an interim capacity. -
Chief Experience And Product OfficerOpen Universities Australia Oct 2021 - Jan 2023Melbourne, Victoria, AuOpen Universities Australia is Australia's largest marketplace for online higher education. Reporting to the CEO, I led Product Management, Customer Experience, User Experience, CRM, Content and Business Analysis. These trades operated within a unique autonomous structure and had collective responsibility for the website, e-commerce funnels, call centre systems, listing and service capabilities and customer experience. In this role we drove the collection of customer feedback to change internal decision making and prioritisation throughout the business, lifting customer experience from +33 to +55. -
Chief Product OfficerOpen Universities Australia Nov 2018 - Nov 2021Melbourne, Victoria, AuReporting to the CEO. Led the restructuring of software teams, delivering 10 to 15 releases a week. Responsible for Product Management, Business Analysis, Experience Management, Digital Content, User Experience Trades and Digital Optimisation trades.
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Head Of DigitalOpen Universities Australia Apr 2017 - Nov 2018Melbourne, Victoria, AuLed the digital transformation of the website and the organisational structures and capabilities required to support it. Responsibilities across product management, digital marketing, website content, e-commerce funnels, CRM and lead generation. Responsible for online revenue.
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Co-Founder & Chief Product OfficerCarbar Autos 2016 - 2017Melbourne, Victoria, AuCarbar is a ‘virtual car dealership’ revolutionising the used car sales industry in Australia by changing the buying experience from something traditionally scary, time consuming and complex to reassuring, fast and simple online transaction. Carbar also offers a car subscription service and has been touted as ‘the Netflix of cars’. The business has won multiple innovation awards and secured several rounds of funding before being sold to IAG in June 2019. -
Chief Innovation OfficerIselect 2013 - 2014Docklands, Vic, AuiSelect is the leading Australian online comparison service for complex product offerings including health insurance, life insurance, car insurance, home loans, broadband internet, financial products, electricity and gas. As CIO, I led a group of talented professionals responsible for innovation and future business growth. My focus was on fostering an experimental and innovative culture that allowed us to bring to life new business lines to ultimately deliver significant revenue growth. -
Chief Product Officer (Product And It Director)Iselect 2009 - 2013Docklands, Vic, AuReporting to the CEO and part of Executive Management Team, I led a group of 90+ local and offshore Product and IT professionals including Product Managers, Developers, Testers, Designers, Producers, Business Analysts, Data Analysts, Project Managers, Statisticians, Digital Communications and Web Analytics specialists. I was responsible for all offline and online customer touch points throughout the business as department head for Product Management, IT Delivery, Customer Analytics (Data Mining), Design, Cross Sell, Digital Operations and Analytics. In this role we grew revenues three fold and drove conversion by a multiple of six.
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General Manager, Realholidays.Com.AuRea Group 2006 - 2008Richmond, Victoria, AuREA Group Ltd and its subsidiary companies, known as the REA Group, is a global online real estate advertising company and is the largest digital company listed on the ASX. I started and led realholidays.com.au, a holiday rental platform for REA. The site quickly grew to become the largest holiday rental site in Australia with 140K users per month. The business was profitable within its first year and was eventually sold to takeabreak.com.au -
Senior Global Product ManagerRea Group 2004 - 2006Richmond, Victoria, AuI joined REA when the business was still in its infancy. I started and led the product team that created all the advertising and subscriptions products that are still used today. This was revolutionary in the industry and drove much of the company's early growth. Revenue for my areas increased significantly during the time, with the product suite increasing returns from $200K to more than $24M a year.
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Marketing Strategy ConsultantTdc 2001 - 2003
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Consumer Segment ManagerUecomm 1998 - 2000Richmond, Vic, Au -
Product Strategy ManagerSensis 1995 - 1998Melbourne, Victoria, Au
Chris Billing Skills
Chris Billing Education Details
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Australian Institute Of Company DirectorsCompany Directors Course -
Melbourne Business SchoolMarketing
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University Of MelbourneJournalism
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Melbourne Business SchoolManagement
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Victoria UniversityBachelor Of Business
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Scotch College
Frequently Asked Questions about Chris Billing
What company does Chris Billing work for?
Chris Billing works for Empiraa
What is Chris Billing's role at the current company?
Chris Billing's current role is Chief Product Officer | Chief Customer Experience Officer | Transformation Executive | Leader | Investor | Founder.
What is Chris Billing's email address?
Chris Billing's email address is ch****@****.edu.au
What is Chris Billing's direct phone number?
Chris Billing's direct phone number is +614067*****
What schools did Chris Billing attend?
Chris Billing attended Australian Institute Of Company Directors, Melbourne Business School, University Of Melbourne, Melbourne Business School, Victoria University, Scotch College.
What are some of Chris Billing's interests?
Chris Billing has interest in Civil Rights And Social Action, Politics, Education, Environment, Science And Technology, Human Rights, Health.
What skills is Chris Billing known for?
Chris Billing has skills like Digital Marketing, Online Advertising, Marketing Strategy, Business Strategy, Digital Strategy, Product Development, Cross Functional Team Leadership, Strategic Planning, New Business Development, User Experience, Online Marketing, Executive Management.
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