Chris Biscardi Email & Phone Number

Baltimore, Md, Us

Baltimore, Maryland Area

Performs essential Administrative, HR, Customer Service, and LP management duties in order to ensure efficient day-to-day store operations. Administrative duties include filing paper work, budgeting payroll, ordering products and store supplies, and analyzing sales numbers. HR management of interviewing process, training new hire associates, creating associate schedules, monitoring team performance, and coaching team members. Customer Service management of associates greeting customers, providing assistance, and completing transactions. LP management ensuring employees follow all safety and loss prevention corporate guidelines.

Severna Park, Maryland

Manage a wide range of customer service initiatives and serves as the face of Capital One in local community. Develops and implements retail banking strategies, as well as establish and execute strategic planning goals. Directly responsible for managing the daily operations, sales metrics (KPI), and success of the branch. Hands on hiring, training and progressive coaching.

Baltimore, Maryland Area

Leader of Store Sales Attainment, and Superior Customer Service Mindset by directing and instructing the Sales Manager in observing and shadowing the Selling Process, customer interaction, and product knowledge. Then implementing proper coaching and development meetings with associates to become proficient in those areas. Communicated the companies merchandising and promotional strategies through daily, weekly and monthly store meetings. Exceeded sales budgets by 10% for 14 months as a result of positive behavior on sales floor 100% of the time as well as positive monthly coaching’s of all team members.Mentored 4 team members to sales management positions from consistently monitoring of their interaction with customers and fellow associates.Improved customer survey score by 28% within 12 months after implementing exit interviews, management involvement with every sale and associate follow up with every customer after the sale.

Tampa, Fl.

Responsible for achieving sales and service results for the Tampa Regional. Directed the activity of 22 service technicians and 12 sales personnel thru daily communication and monthly performance management meetings. Managed all recruiting, hiring, training, and developing of personnel within the region. Interfaced with commercial customers to develop and insure long term relationships were maintained. Reduced employee turnover on average by 10% by have every manager conduct a ride along with every associate monthly.Increased customer retention yearly by 12% by targeting customers who had service issue (callback) and having a manager visit that customer ASAP.Grew revenue consistently by 16% instituted a sales training program for field service technicians learning to recommend additional services.Profit improvement averaged 18% year over year this was attained by incremental sales from technicians and management participation in the sale calls by salesmen.

Managed B2B, Retail, and Commercial Sales Managers for sales increases and efficiency within their teams. Analyzed and interpreted trends to facilitate planning, improve sales, meet customer demand, and maximize profits. Conducted daily review of staffing issues: interview potential staff; conduct performance reviews, administered training and development programs to reduced turnover. Organized special promotions, vendor events, and outside events to drive sales and increase community awareness. Monthly P & L recap to store management teams and upper management.Nominated for store manager of the year for 5 years because of my personal involvement in all aspects of the store’s overall performance in the areas of Sales, Shrink, Turnover and Profit attainment.Store ranked in top 10% within the company for profit % over budget for more than 6 years through consistently managing in a positive manner employee interactions and personal involvement in the day to day operations of the store minus the micromanagement . Mentored 18 team member to various management positions also becoming the regional training store attaining this by honor by being personally interested in every associate getting to know their positive strengths as well as their opportunities and knowing their goals in life.Grand Opened store on time, under budget and # 1 in GO sales created a fun atmosphere with contest, lunch and learns, round table discussions and team of the week nominations.

Certificate, Integrated Pest Management

Certificate, Termite Management

Associate'S Degree In Progress, Electrical And Electronics Engineering