• Have performed and booked 150+ events across Canada as a solo and ensemble based artist.• Experience in writing and successfully acquiring funding through grant applications.

• Experience in the composition of acoustic, rock, and electronic based music via live and simulated instrumentation.

• User Research• Sketching and Concept Development• Usability Testing• UX / UI Design • Prototyping• Responsive Design

• Assisted artists with unique projects through pre-production, tracking, and editing.• Provided mixing services for music compositions, voiceovers, and SFX based projects.

• Leads a team of employees to ensure that their knowledge of our available services,company policies, and operational procedures are actively up to date.• Accountable for quarterly employee results via daily reporting analysis and the developmentof best sales practices.• Completion of Weekly 1:1 coaching sessions dedicated to employee performance, behavioral check-ins, and their personal career growth within ROGERS.• Assist and build rapport with customers through the management of their accounts:
Contract status, plan features, understanding their bill, explanation of services provided.• Analysis and management of Area 19’s BPO budget to ensure that monthly and quarterly targets are achieved.

Completed 500+ hours of industry expert led instruction and hands-on learning of UX / UI Design. Included Projects:EVENTBRITE - Feature Evaluation and Redesign:• Evaluated and re-designed features of Eventbrite’s mobile and desktop platforms.• Conducted user interviews and online surveys to define the existing perception and effectiveness of Eventbrite’s service, with additional emphasis on users expectations and how they relate to their pain points.• Synthesized interview and survey results data to create a user journey map and problem statement.• Designed, tested, and iterated wireframes through multiple rounds of testing with additional users topropose improvements for the experience of searching for tickets.• The final high fidelity web & mobile prototypes delivered a 150% increase in User Satisfactionbased on follow-up interviews.

• Assisted with maintenance of studios, marking tests, preparing labs and lectures, and assisting students with course material.

• Performed regular inventory management, cleaning of the store, and various instrument repair (restringing, neck adjustments, replacement of miscellaneous parts).• Taught students basic guitar techniques and entry level music theory.