Chris Blake Email & Phone Number

Davie, Florida, United States

-Responsible for the top and bottom-line growth of OMG Tow Marketing, our industry-leading towing and automotive division.-Oversee the management and success of the sales, marketing, product and service departments of the organization.-Establish new revenue channels through business development efforts focused on partnerships with industry vendors and associations.

Plantation, Florida, United States

-Manage a team of Digital Marketing Specialists responsible for the success of clients in the towing and automotive industries.-Responsible for leading the team to low churn rates (under 3% revenue churn) and high upsells of over 1,000 active SMB clients in the towing and automotive industries.

-Managed a portfolio of over 100 clients in the towing and automotive industries, amounting to over $85,000 of monthly recurring revenue.-Achieved negative revenue churn during my time in this role.-Completed upsell/cross sells to over 30% of my portfolio.

-Prospected marketing-generated leads in the towing industry.-Scheduled and performed impromptu presentations of our product suite.-Followed up with prospects in order to close new business.-Generated leads through networking.-Spread product awareness and closed new business at industry trade shows.

-Managed over 100 client accounts, accounting for over $55,000 in monthly recurring revenue. -Responsible for managing “saved” accounts in cancelation, and “win-back” accounts of previously canceled clients.-Averaged 1 upsell/cross-sell per week, accounting for an additional $6,000 in monthly recurring revenue.-Contributed to a company churn rate of just over 2%.-Trained new hires on client success, product knowledge, and use of our proprietary CRM.

Miami/Fort Lauderdale Area

- Daily monitoring of clients through phone and email interaction to see if sales goals are being reached, and to troubleshoot various issues.- Foster positive relationships with clients through excellent customer service and knowledge of business practices, leading to repeat business.- Facilitate and participate in the processing of orders.- Provide clients with the necessary documentation to allow them to process payment.- Receive checks, money orders, cash, purchase orders, and credit card payments, verify their validity, and enter them into the correct account.- Reach out to financial officers of various institutions regarding lack of payment, order discrepancies, and other issues that may arise (bounced checks, payments made payable to other companies, etc.).- Process contracts submitted by sales representatives. Checking paper documents and voice recordings for accuracy and validity before producing fundraising materials.- Supervising and the quality controlling of fundraising materials being mass printed and shipped to clients prior to the start of a fundraiser.- Maintain mutually beneficial relationships with vendors.- Generate and direct leads to sales representatives.- Handle all IT related issues in the office. Including, but not limited to setting up peripheral accessories (wired and wireless), starting wired networks in the office to share accessories, troubleshooting simple hardware and software issues, etc.

-Advanced from administrative assistant to account manager while taking a full-time course load in college.-Act as a liaison between the CPA and our clients.-Perform all administrative duties and client-side interactions outside of accounting.-Prepare spreadsheets that break down revenue by department and expenses by department from the working trial balance or general ledger.-Produce reports visualizing yearly changes in cost and revenue by department.-Analyze large increases or decreases in revenue or expenditures by department, which are subsequently passed on to the CPA for further investigation.-Scheduling, billing/invoicing, collections, travel planning, and any other general duties needed.

Miami/Fort Lauderdale Area

-Processed specimens to be tested at various labs.-Coded lab work to be billed to insurances.-USCG and pre-employment drug testing.-Maintain an inventory of medical supplies and prescription medications.-Set-up a digital filing system and trained others on how to use it.-Handled all IT issues at the office.