The largest franchise group of Authority Brands trades (Mister Sparky, Benjamin Franklin Plumbing and One Hour Heating and Air) focused in the South Eastern United States and rapidly growing.

Served 2 full terms and retired from the board after a successful term limit.

Responsible for chain wide support of fulfillment/shop operations inclusive of workforce support of over 17,000 employees. In this role I also serve as the innovation chair for Bridgestone Retail across the global committee of innovation leads.

 Develop and manage a strategic partnerships as a capability owner with outside partners to grow opportunities within the Automotive domain that opened a $2.6B addressable market Manage and analyze portfolio performance, assortment mix, short and long term strategic planning and competitive placement for a $70M category Lead cross functional teams that included legal, finance, marketing, operations, tax, retail, field services and merchandising to grow the national core business, improve operating efficiencies and develop strategic partnerships in a B2B/B2B2C construct Manage and change the operating platform of the retail services capability nationally to support new product launches and differentiated service offerings Responsible for analyzing and monitoring costing, operational planning, setting standards for fulfillment, customer experience execution and coordination of new initiatives

 Developed the services capability in China on a 12 month global assignee position as the country lead responsible for all branches and functions of the services capability Partnered with the local teams to develop new marketing programs, offers and services to increase customer adoption and awareness Improved attachment on existing traffic by reengineering the sales process and training programs that resulted in overall core business growth of 120% year over year Contributed to the full acquisition of the largest wholly own foreign entity in China during the purchase of the consumer electronics retailer Five Star by Best Buy as the services and support specialist Developed a strategy for continued international support called the H.E.R.O. (Half-year-Enterprise-Retail-Operations) program that placed specialists in country for shorter periods of time for specific task or capability related support

 Develop services based strategic partnerships through both co-branded or white label approaches with manufacturers, retailers, service providers, cable and telcos Lead cross-functional projects including legal, finance, marketing, operations and field team members Draft, negotiate and manage legal service based contracts Develop new offerings and capabilies to meet unique needs of partners domestically and internationally Manage a diverse portfolio of partners at all stages of development with high levels of service, execution and performance

 Lead the training and deployment of Home Theater services domestically and internationally resulting in over 15,000 technicians trained supporting a $200M business Developed, lead and trained the Imaging Science Foundation endorsed video calibration business through a process of testing and graduated deployment in order to manage expense scheduling. The result of the addition of this service to the portfolio was a $50M lift in the first year Improved technical support to our field employees by developing a new department called the Secret Weapon who now field over 100K calls annually and support over $10B in sales

 Lead the first pilot team of Home Theater Installers with a mission to model a services program for the rest of the company both domestically and internationally  Developed tactical strategies to enable growth, operational efficiencies, employee support and business acumen

 Lead teams ranging from 4-130 people in both very well tenured locations and bringing teams through a new store opening Received numerous awards including Top Gun honors for department performance, regional and district banners for store performance as well as being recognized for individual management performance

During my tenure at Tires Plus Inc. I was responsible for the general supervision of the shop and sales functions. I reported directly to the owner for this franchise location and was tasked with driving many long and short term business results. Included in these were weekly, monthly, quarterly and annual P&L management and reporting. I continually managed the learning and development of our staff to provide career path opportunities and superior customer service by way of a more knowledgeable staff. I was also responsible for the purchasing and the disposition of all of our GFR and GNFR products. Additionally, I was responsible for assortment management, promotional planning, advertising and budgeting around these activities. I collaborated with our accountants and financial advisors to make educated business decisions based on analytics, historical and industry trending and future forecasting. During this time Tires Plus corporate was purchased by Firestone/Bridgestone and I was responsible for our locations implementation of all the M&A changes to the customer facing portion of our business.